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Customer Q&A

  • All(85)
  • Product Information(76)
  • Stock Status
  • Payment
  • About Shipping(5)
  • Others(3)
Q

is this the model with the headphone jack?

By steve Mar-09/2019 02:32:39

A

Hello Steve, 

The product has a headphone jack.

Let me know if you need any help.

Q

Wich OS has it Oxigen or Hidrogen? Wat about Google Play Store, has it?

By Gergely Szeghalmi Feb-25/2019 21:39:54

A

Hello Gergely, 
Thanks for your inquiry.

This item is oxygen system.

Google Play Store: Yes 

Q

Does it have a Barometer?

By Eddie Feb-23/2019 00:14:55

A

Hello Eddie,


Sorry, it does not have a Barometer.


Q

Is this 8 gb ram version or 6 gb ram version

By Waleed Jawaid Feb-21/2019 08:00:14

A

Hello Waleed, 

Thank you for your inquiry.

RAM: 8GB RAM. 
ROM: 128GB.

Q

The price as displayed $499.99. Is that American dollars or Australian dollar, as I have the preferences on my app set to Australia.

By Anina Bull Feb-19/2019 22:49:47

A

Hello Anina, 

It is 499.99USD.

Q

is amoled display

By Costel Feb-18/2019 06:29:53

A

Hello Costel, 

Screen type: AMOLED,Corning Gorilla Glass

Let me know if you need any help.

Q

send to Brasil ?

By junior Feb-16/2019 01:28:57

A

Hello Junior, 
We can send it to Brazil.

Let me know if you need any help.

Q

In the FAQ for "OnePlus 6 4G Phablet 3300mAh International Version", there's a question that asks what kind of OS this phone has and it answers that it has Hydrogen OS. Is this true?

By Luke Jan-22/2019 14:48:39

A

Hello Luke,


It is  International Version.

System: OxygenOS based on Android™ Oreo 

Q

is this a6000 or a6003

By Lucas Jan-16/2019 06:16:40

A

Hello Lucas,


It is A6000.

Q

Hello , here is the list of my country operators frequency bands : 1/ Ooredoo Tunisia MNC:03 3G Bands: B1 (2100 MHz), B8 (900 MHz) 4G Bands: B3 (1800 MHz), B20 (800 MHz) IoT Technology:LoRa 2/Orange Tunisie MNC:01 3G Bands: B1 (2100 MHz) 4G Bands: B3 (1800 MHz), B20 (800 MHz) IoT Technology:None 3/Tunisie Telecom MNC:02 3G Bands: B1 (2100 MHz) 4G Bands: B3 (1800 MHz), B20 (800 MHz) IoT Technology: None thank you to tell me that this OP6 : https://www.gearbest.com/digital-camera/pp_009489753175.html?wid=1349303 it's compatible in my country network or no. Best Regards.

By Raed ABADA Jan-12/2019 09:12:05

A

Hello Raed,


Please note that it is compatible.

Let me know if you need any further assistance. 


Q

is this the model with the headphone jack?

By steve Mar-09/2019 02:32:39

A

Hello Steve, 

The product has a headphone jack.

Let me know if you need any help.

Q

Wich OS has it Oxigen or Hidrogen? Wat about Google Play Store, has it?

By Gergely Szeghalmi Feb-25/2019 21:39:54

A

Hello Gergely, 
Thanks for your inquiry.

This item is oxygen system.

Google Play Store: Yes 

Q

Does it have a Barometer?

By Eddie Feb-23/2019 00:14:55

A

Hello Eddie,


Sorry, it does not have a Barometer.


Q

Is this 8 gb ram version or 6 gb ram version

By Waleed Jawaid Feb-21/2019 08:00:14

A

Hello Waleed, 

Thank you for your inquiry.

RAM: 8GB RAM. 
ROM: 128GB.

Q

is amoled display

By Costel Feb-18/2019 06:29:53

A

Hello Costel, 

Screen type: AMOLED,Corning Gorilla Glass

Let me know if you need any help.

Q

send to Brasil ?

By junior Feb-16/2019 01:28:57

A

Hello Junior, 
We can send it to Brazil.

Let me know if you need any help.

Q

In the FAQ for "OnePlus 6 4G Phablet 3300mAh International Version", there's a question that asks what kind of OS this phone has and it answers that it has Hydrogen OS. Is this true?

By Luke Jan-22/2019 14:48:39

A

Hello Luke,


It is  International Version.

System: OxygenOS based on Android™ Oreo 

Q

is this a6000 or a6003

By Lucas Jan-16/2019 06:16:40

A

Hello Lucas,


It is A6000.

Q

Hello , here is the list of my country operators frequency bands : 1/ Ooredoo Tunisia MNC:03 3G Bands: B1 (2100 MHz), B8 (900 MHz) 4G Bands: B3 (1800 MHz), B20 (800 MHz) IoT Technology:LoRa 2/Orange Tunisie MNC:01 3G Bands: B1 (2100 MHz) 4G Bands: B3 (1800 MHz), B20 (800 MHz) IoT Technology:None 3/Tunisie Telecom MNC:02 3G Bands: B1 (2100 MHz) 4G Bands: B3 (1800 MHz), B20 (800 MHz) IoT Technology: None thank you to tell me that this OP6 : https://www.gearbest.com/digital-camera/pp_009489753175.html?wid=1349303 it's compatible in my country network or no. Best Regards.

By Raed ABADA Jan-12/2019 09:12:05

A

Hello Raed,


Please note that it is compatible.

Let me know if you need any further assistance. 


Q

Hello guys like I said I want to buy this OP6 https://www.gearbest.com/digital-camera/pp_009489753175.html?wid=1349303#goodsDetail and that I'm living in Tunisia North Africa and there are three mobile operators in my country : ooredoo-tunisia,tunisie-telecom-tunisia and orange-tunisia. This is the list of theres Frequency Bands of each operator : https://www.frequencycheck.com/carriers/ooredoo-tunisia https://www.frequencycheck.com/carriers/orange-tunisia https://www.frequencycheck.com/carriers/tunisie-telecom-tunisia You said that the phone not compatible in my country but I think it's not true ! Take a look at the list and please take your time to provide me a suitable answer.Thanks a lot

By Raed ABADA Jan-12/2019 08:55:14

A

Hello Raed,


Please note that it is compatible, you can check the frequency bands supported by this product:

2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B19 850MHz,WCDMA B2 1900MHz,WCDMA B4 1700MHz,WCDMA B5 850MHz,WCDMA B8 900MHz,WCDMA B9 
Network type: CDMA,FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA 
WIFI: 802.11a/b/g/n/ac wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,Bluetooth,CDMA,Dual Band WiFi,GPS,GSM,WiFi 
CDMA: CDMA BC0/BC1 
TD-SCDMA: TD-SCDMA B34/B39 
TDD/TD-LTE: TDD-LTE: B34/38/B39/B40/B41(2545 - 2655MHz) 
4G LTE: FDD B1 2100MHz,FDD B12 700MHz,FDD B17 700MHz,FDD B18,FDD B19 800MHz,FDD B2 1900MHz,FDD B20 800MHz,FDD B25,FDD B26,FDD B28 700MHz,FDD B29,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B66,FDD B7 2600MHz,FDD B8 900MHz    


Let me know if you need any further assistance. 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

do you supply tracking number?

By rafi Dec-19/2018 10:16:57

A

Hello Rafi,


Generally, if you choose the tracking submission, you'll have the tracking number to know where the package is.

We have 3 shipping methods, see estimated delivery times below:


1) Unregistered Airmail and Registered Airmail: 15 - 45 business days

2) Priority Line: 8-30 business days (available only for certain countries)

3) Expedited Shipping: 3-15 business days.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for more details.


Q

I live in Vietnam. Can i buy it?

By Thanh dz Dec-18/2018 17:40:14

A


Hello Thanh,

   


Yes, you can.

Q

How long does it take to ship to South Africa ?

By Sandre' Dec-09/2018 17:10:03

A

Hello Sandre,

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.

Please refer to our shipping estimation below:

1) Expedited Shipping: 3-7 working days 

2) Unregistered Air Mail & Registered Air Mail:10-40 working days

3) Priority Line : 5- 25 working days(Only for partial countries)

Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 


Q

did custom tax or any other tax will detuct in my account for shipping to India? will you deliver to india for sure?

By surya Dec-06/2018 18:24:50

A


Hello surya,

   

Yes, we ship to India.

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

I am live in Poland. How about duty and tax? Will i have to additionally pay for tax and duty? How about european charger? Is this offer include charger which i will can use in poland?

By Dominik Nov-18/2018 16:13:35

A

Hello Dominik,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 

We will send an adapter with all our products according to the order's country of delivery.


Q

The price as displayed $499.99. Is that American dollars or Australian dollar, as I have the preferences on my app set to Australia.

By Anina Bull Feb-19/2019 22:49:47

A

Hello Anina, 

It is 499.99USD.

Q

hi, I wanted to know if the shipment for Italy provides for the payment of the customs

By Mimmo Dec-09/2018 07:44:15

A

Hello Mimmo,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can we get the warranty on the product

By HITHESH Nov-17/2018 07:51:19

A

Hello HITHESH, 
Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html