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Customer Questions & Answers

  • All(46)
  • Product Information(40)
  • Stock Status
  • Payment(2)
  • About Shipping(4)
  • Others
Q

gooood

By orhan Jan-01/2019 22:23:26

A


Hello orhan,

   


Thank you for your support.

Please keep an eye on our website and we will keep updating other new products.

We continue to work hard to provide you with more favorable and better products.


Q

Is this a dual SIM ?

By Bongani Dec-16/2018 11:39:34

A


Hello Bongani,

   

SIM Card Slot: Dual SIM,Dual Standby 

Q

Hello, Does it have lithuanian language? Or maybe somehow lithuanian language can be added to the phone?

By Evaldas Dec-15/2018 11:00:42

A

Hello Evaldas, 

Thank you for your inquiry.

Yes, this device can support lithuanian language.

Q

capacity of battery

By Mohamed Ser Alkhatim Dec-06/2018 20:14:22

A

Hello Mohamed, 
 3300mAh big capacity battery so that you can play games faster.

Q

What are items that come in the box? Please list them.

By Richard Teh Dec-05/2018 05:20:38

A

Hello Richard, 
Package contents:

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
Dash Type-C Cable: 1

Q

Hi, Im from Poland. I will get EU charge adapter for my shipping with phone? Regards.

By Rafał Dec-01/2018 17:45:27

A

Hello Rafał,


We will send an adapter with all our products according to the order's country of delivery.


Q

does it bring Google play installed and Portuguese (Portugal) language?

By Manuel Lourenço Dec-01/2018 16:27:24

A

Hello Manuel, 
This item has google play store and Portuguese language.


Q

will these smartphone support indian sim???

By akshay meshram Dec-01/2018 12:32:00

A

Hello Akshay,


This is a continental version of the international package, which can be used abroad.

2G: GSM 1800MHz, GSM 1900MHz, GSM 850MHz, GSM 900MHz

3G: WCDMA B1 2100MHz, WCDMA B2 1900MHz, WCDMA B4 1700MHz, WCDMA B5 850MHz, WCDMA B8 900MHz

Network type: CDMA, FDD-LTE, GSM, TD-SCDMA, TDD-LTE, WCDMA

WIFI: 802.11a/b/g/n/ac wireless internet

Wireless Connectivity: 2.4GHz/5GHz WiFi, 3G, 4G, A-GPS, Bluetooth, CDMA, Dual Band WiFi, GPS, GSM, WiFi

CDMA: CDMA BC0/BC1

TD-SCDMA: TD-SCDMA B34/B39

TDD/TD-LTE: TDD-LTE: B34/38/B39/B40/B41 (2545 - 2655MHz)

4G LTE: FDD B1 2100MHz, FDD B12 700MHz, FDD B17 700MHz, FDD B18, FDD B19 800MHz, FDD B2 1900MHz, FDD B20 800MHz, FDD B25, FDD B26, FDD B28 700MHz, FDD B29, FDD B3 1800MHz, FDD B4 1700MHz , FDD B5 850MHz, FDD B66, FDD B7 2600MHz, FDD B8 900MHz You can see if you support the frequency band on your side.


Q

Does it have European charger?

By Fábio Pereira Nov-30/2018 13:27:21

A

Hello Fábio,

Please note that this is the CH plug, you may need to use an EU adapter.


Let me know if you need any further assistance. 


Q

is it has international manufacturer warranty?

By pankaj Nov-29/2018 12:30:13

A

Hello Pankaj
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

gooood

By orhan Jan-01/2019 22:23:26

A


Hello orhan,

   


Thank you for your support.

Please keep an eye on our website and we will keep updating other new products.

We continue to work hard to provide you with more favorable and better products.


Q

Is this a dual SIM ?

By Bongani Dec-16/2018 11:39:34

A


Hello Bongani,

   

SIM Card Slot: Dual SIM,Dual Standby 

Q

Hello, Does it have lithuanian language? Or maybe somehow lithuanian language can be added to the phone?

By Evaldas Dec-15/2018 11:00:42

A

Hello Evaldas, 

Thank you for your inquiry.

Yes, this device can support lithuanian language.

Q

capacity of battery

By Mohamed Ser Alkhatim Dec-06/2018 20:14:22

A

Hello Mohamed, 
 3300mAh big capacity battery so that you can play games faster.

Q

What are items that come in the box? Please list them.

By Richard Teh Dec-05/2018 05:20:38

A

Hello Richard, 
Package contents:

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
Dash Type-C Cable: 1

Q

Hi, Im from Poland. I will get EU charge adapter for my shipping with phone? Regards.

By Rafał Dec-01/2018 17:45:27

A

Hello Rafał,


We will send an adapter with all our products according to the order's country of delivery.


Q

does it bring Google play installed and Portuguese (Portugal) language?

By Manuel Lourenço Dec-01/2018 16:27:24

A

Hello Manuel, 
This item has google play store and Portuguese language.


Q

will these smartphone support indian sim???

By akshay meshram Dec-01/2018 12:32:00

A

Hello Akshay,


This is a continental version of the international package, which can be used abroad.

2G: GSM 1800MHz, GSM 1900MHz, GSM 850MHz, GSM 900MHz

3G: WCDMA B1 2100MHz, WCDMA B2 1900MHz, WCDMA B4 1700MHz, WCDMA B5 850MHz, WCDMA B8 900MHz

Network type: CDMA, FDD-LTE, GSM, TD-SCDMA, TDD-LTE, WCDMA

WIFI: 802.11a/b/g/n/ac wireless internet

Wireless Connectivity: 2.4GHz/5GHz WiFi, 3G, 4G, A-GPS, Bluetooth, CDMA, Dual Band WiFi, GPS, GSM, WiFi

CDMA: CDMA BC0/BC1

TD-SCDMA: TD-SCDMA B34/B39

TDD/TD-LTE: TDD-LTE: B34/38/B39/B40/B41 (2545 - 2655MHz)

4G LTE: FDD B1 2100MHz, FDD B12 700MHz, FDD B17 700MHz, FDD B18, FDD B19 800MHz, FDD B2 1900MHz, FDD B20 800MHz, FDD B25, FDD B26, FDD B28 700MHz, FDD B29, FDD B3 1800MHz, FDD B4 1700MHz , FDD B5 850MHz, FDD B66, FDD B7 2600MHz, FDD B8 900MHz You can see if you support the frequency band on your side.


Q

Does it have European charger?

By Fábio Pereira Nov-30/2018 13:27:21

A

Hello Fábio,

Please note that this is the CH plug, you may need to use an EU adapter.


Let me know if you need any further assistance. 


Q

is it has international manufacturer warranty?

By pankaj Nov-29/2018 12:30:13

A

Hello Pankaj
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

If I live in Romania do I have to pay aditional taxes to receive the phone?

By Andrei Nov-12/2018 23:50:34

A

Hello Andrei,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Why is the price of the unit, from Gearbest, cheaper than the unit from the original oneplus.com site? What's the catch?

By Claudiu Stoica Sep-25/2018 12:25:48

A

Hello Claudiu,

 

We always negotiate the best quality at the lowest price. 

Our products are made in China.


Q

In quanto tempo viene solitamente spedito ?

By Simone Nov-12/2018 21:24:17

A

Hello


You can see the shipping costs and delivery time for your order during the checkout. 



Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:


1) Expedited Shipping: 3-7 business days 


2) Unregistered Air Mail & Registered Air Mail: 10-40 business days


3) Priority Line: 5-25 business days (Only available for certain countries)




Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

how long it takes to be sent to italy?

By nikita Nov-12/2018 17:11:54

A

Hello 




You can see the shipping costs and delivery time for your order during the checkout. 




Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 




We have 3 methods of delivery, the estimated shipping times are below:


1) Expedited Shipping: 3-7 business days 


2) Unregistered Air Mail & Registered Air Mail: 10-40 business days


3) Priority Line: 5-25 business days (Only available for certain countries)




Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Can you declare value as US$250 to NZ? (we don't pay tax anything under $280 USD)

By Brad Sep-29/2018 03:13:13

A

Hello Brad,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

You make shipments to Colombia?

By Julio Sep-07/2018 16:36:24

A

Hello Julio,
We can ship to Colombia.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!