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Customer Questions & Answers

  • All(38)
  • Product Information(27)
  • Stock Status
  • Payment(1)
  • About Shipping(8)
  • Others(2)
Q

Ship to Algeria?

By Beddiar Mar-10/2019 21:10:22

A

Hello Beddiar, 

Thank you for your inquiry.

Yes, we can ship this item to Algeria.

Q

You send with Eu charger?

By Krzysztof Feb-02/2019 08:45:21

A

Hello Krzysztof,

We will send an adapter with all our products according to the order's country of delivery.


Q

do you ship to Ghana?

By Joseph Feb-01/2019 13:12:30

A

Hello Joseph, 
Yes,we can.

Q

Do you ship to brazil?

By Anabio Ribeiro Jan-04/2019 03:40:39

A

Hello Anabio,
We can ship to Brazil.

Q

Dear: does CUBOT P20 4G include sensors for accelerometer and a gyroscope?

By Hanna Dec-18/2018 03:25:12

A


Hello Hanna,

   

Sorry, no.

Q

Bom dia. Esse celular tem o idioma português do Brasil?

By josivan Nov-23/2018 10:30:44

A

Hello josivan, 
Language: Japanese,Traditional / Simplified Chinese, Bahasa Indonesia, Bahasa, Melayu, Catala, Cestina, Dansk, Deutsch, English, Espanol, Filipino, France, Hrvatski, Italiano, Magyar, Nederlands, Polski, Portugues, Romana, Slovenscina, Suomi, Svenska, Vietnamese, Turkish, Greek, Bulgarian, Russian, Serbian, Ukrainian, Hebrew, Arabic, Hindi, Bengali, Hindi, Thai, Korean 

Q

Can You ship this product to Malawi?

By ProVoice Nov-15/2018 08:22:42

A

Hello ProVoice,

For your issue, please kindly note:

Yes,we can.

Q

global version?

By Silveira Nov-11/2018 21:51:54

A

Hello Silveira,


It is not global version.

Q

What is the back of the phone made of, glass plastic or metal ?

By Tyler Kendall Nov-11/2018 03:40:20

A

Hello Tyler,

The  back of the phone was made of  plastic.

Q

Does the Cubot p20 have Google play?

By James Blakemore Oct-02/2018 17:33:06

A

Hello James,
Google Play Store: Yes 

Q

You send with Eu charger?

By Krzysztof Feb-02/2019 08:45:21

A

Hello Krzysztof,

We will send an adapter with all our products according to the order's country of delivery.


Q

Dear: does CUBOT P20 4G include sensors for accelerometer and a gyroscope?

By Hanna Dec-18/2018 03:25:12

A


Hello Hanna,

   

Sorry, no.

Q

Bom dia. Esse celular tem o idioma português do Brasil?

By josivan Nov-23/2018 10:30:44

A

Hello josivan, 
Language: Japanese,Traditional / Simplified Chinese, Bahasa Indonesia, Bahasa, Melayu, Catala, Cestina, Dansk, Deutsch, English, Espanol, Filipino, France, Hrvatski, Italiano, Magyar, Nederlands, Polski, Portugues, Romana, Slovenscina, Suomi, Svenska, Vietnamese, Turkish, Greek, Bulgarian, Russian, Serbian, Ukrainian, Hebrew, Arabic, Hindi, Bengali, Hindi, Thai, Korean 

Q

global version?

By Silveira Nov-11/2018 21:51:54

A

Hello Silveira,


It is not global version.

Q

What is the back of the phone made of, glass plastic or metal ?

By Tyler Kendall Nov-11/2018 03:40:20

A

Hello Tyler,

The  back of the phone was made of  plastic.

Q

Does the Cubot p20 have Google play?

By James Blakemore Oct-02/2018 17:33:06

A

Hello James,
Google Play Store: Yes 

Q

what is the front n rear camera aperture?

By Simon King Sep-22/2018 01:47:04

A

Hello Simon, 
This item has 20.0MP + 2.0MP double rear-facing cameras and 13.0MP front camera  .

Q

is there an option in develepor options to get full screen when your watching yourube or something?

By remy Sep-18/2018 16:59:58

A

Hello remy, 
Yes,you can.

Q

What is the warranty period of the product?

By Todor Hristov Sep-17/2018 03:36:14

A

Hello Todor,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

is it face unlock

By swami Sep-14/2018 04:18:05

A

Hello swami, 
No,it is not.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

How much is the total invoice issued by Gerabest of CUBOT P20 4G Phablet - TWILIGHT BLACK 2 for calculating any customs duties for Italy. I await your reply thank you very much. Best regards. Luigi

By luigi Aug-08/2018 13:55:18

A

Hello Luigi,


We will declare the real price in invoice.

Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

Ship to Algeria?

By Beddiar Mar-10/2019 21:10:22

A

Hello Beddiar, 

Thank you for your inquiry.

Yes, we can ship this item to Algeria.

Q

do you ship to Ghana?

By Joseph Feb-01/2019 13:12:30

A

Hello Joseph, 
Yes,we can.

Q

Do you ship to brazil?

By Anabio Ribeiro Jan-04/2019 03:40:39

A

Hello Anabio,
We can ship to Brazil.

Q

Can You ship this product to Malawi?

By ProVoice Nov-15/2018 08:22:42

A

Hello ProVoice,

For your issue, please kindly note:

Yes,we can.

Q

How many days will it take to reach Nigeria if I order now?

By Donfrano Sep-20/2018 09:02:05

A

Hello Donfrano,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can I send the order to my relative in HCMCity, VietNam?

By NGOC Aug-10/2018 17:13:36

A

Hello NGOC,
Yes,  please feel free to order it.

Registered Air Mail 10-25 business days FREE SHIPPING

Expedited Shipping 7-10 business days $10.04

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


Q

would there be a problem with customs charge coming into the uk

By christopher abbott Aug-06/2018 19:24:18

A

Hello Christopher,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can you provide shipping assurance to deliver it my country(India)? What if the phone doesn't reach to me or Deliver damaged at my destination?

By Solanki Bhavesh Aug-04/2018 08:07:15

A

Hello Solanki

To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for the order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, Gearbest will resend an identical parcel free of charge.

Let me know if you need any help.





Q

I'm in UK is this phone working in UK?

By Nawaz idrees Aug-13/2018 16:40:54

A

Hello Nawaz,
Unlocked For Worldwide use.

Please ensure local area network is compatible for Network Frequency of your country. 

Please check with your carrier/provider before purchasing this item.

●Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD B1/3/7/8/20

Q

Hey My Name Is Ahmed I Wanna Make a review for your amazing phone https://www.youtube.com/AhmedBoukerym

By Ahmed Boukerym Jul-23/2018 16:27:04

A

Hello Ahmed,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.