Customer Questions & Answers

  • All(19)
  • Product Information(15)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others
Q

does the 90 Degree camera has different lens then the 170 Degree.? or it's the camera with different settings on menu ?

By david Jan-12/2019 23:03:46

A

Hello David,

This camera is fixed-lens. The 170-degree camera can adjust the viewing angle by the FOV option in the menu. 90 degrees can only be 90 degrees.


Q

please tell the details about FOV. what are the resolutions in which all three modes (wide,medium and narrow) are available?

By zain Jan-10/2019 14:49:06

A

Hello Zain, 
Thanks for your inquiry.

The native FOV is equivalent to digital zoom, which has no effect on the resolution of the video, but has a certain influence on the definition. The definition of width, medium and narrow in the FOV is high, medium and low.

Q

Do i need a gimbal with this camera if i use on a selfie stick while snowboarding, or is the video stability extremely good?

By jason Nov-25/2018 01:35:14

A

Hello Jason,


The camera case comes with 1/4 turn screw holes for direct use of all self-timer bars with 1/4 turn screws

Q

Ordering through cn . Priority line does i have to pay custom or tax ? When i had paid the total amount displayed on website

By Aditya Jadhav Nov-21/2018 17:58:39

A

Hello Aditya,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is these an improve models.,no microphone problem etc.

By Victor Ang Nov-15/2018 09:42:06

A

Hello Victor, 

External microphone

Q

If I use warehouse Fast-29, item is shipped from Spain and no additional customs tax or VAT charged in EU?

By Peter Oct-12/2018 11:50:00

A

Hello Peter,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

What are the dimensions of the camera body?

By Bertram Oct-10/2018 22:36:15

A

Hello Bertram,

I have already found information about the product you want for you:

Product size (L x W x H): 5.80 x 4.10 x 3.00 cm / 2.28 x 1.61 x 1.18 inches .

Let me know if you need any further assistance. 


Q

Can you just confirm if this camera is 90 degree or 170 degree version ?

By Ivan Oct-09/2018 16:38:12

A

Hello Ivan, 
This item is 170 Degrees Lens .

Q

I appreciate your products. Can you tell me. Is this camera audio stereo. How about external microphone?

By Pokemon sato Sep-17/2018 15:01:53

A

Hello Pokemon,


This is only mono, the external MIC only supports mono.

Q

How many batteries come with the 8SE? Does it contain a separate battery charger?

By Jim Sep-15/2018 14:33:14

A

Hello Jim, 
Package Contents: 1 x Camera, 1 x Waterproof Case, 1 x Waterproof Case Front Cover Case, 1 x Bicycle Stand, 1 x J Base, 4 x Strap, 1 x Plastic Tie, 1 x Long Connector with Screws, 1 x Short Connector with Screws, 1 x 1/4 inch Adapters Set, 2 x Mounting Base, 2 x Adhesive Tape, 1 x Metal Cable Tie, 1 x Cleaning Cloth, 1 x Lens Protection Frame, 1 x Lens Protective Cover, 1 x Microphone, 1 x English User Manual

Q

does the 90 Degree camera has different lens then the 170 Degree.? or it's the camera with different settings on menu ?

By david Jan-12/2019 23:03:46

A

Hello David,

This camera is fixed-lens. The 170-degree camera can adjust the viewing angle by the FOV option in the menu. 90 degrees can only be 90 degrees.


Q

please tell the details about FOV. what are the resolutions in which all three modes (wide,medium and narrow) are available?

By zain Jan-10/2019 14:49:06

A

Hello Zain, 
Thanks for your inquiry.

The native FOV is equivalent to digital zoom, which has no effect on the resolution of the video, but has a certain influence on the definition. The definition of width, medium and narrow in the FOV is high, medium and low.

Q

Do i need a gimbal with this camera if i use on a selfie stick while snowboarding, or is the video stability extremely good?

By jason Nov-25/2018 01:35:14

A

Hello Jason,


The camera case comes with 1/4 turn screw holes for direct use of all self-timer bars with 1/4 turn screws

Q

Is these an improve models.,no microphone problem etc.

By Victor Ang Nov-15/2018 09:42:06

A

Hello Victor, 

External microphone

Q

What are the dimensions of the camera body?

By Bertram Oct-10/2018 22:36:15

A

Hello Bertram,

I have already found information about the product you want for you:

Product size (L x W x H): 5.80 x 4.10 x 3.00 cm / 2.28 x 1.61 x 1.18 inches .

Let me know if you need any further assistance. 


Q

Can you just confirm if this camera is 90 degree or 170 degree version ?

By Ivan Oct-09/2018 16:38:12

A

Hello Ivan, 
This item is 170 Degrees Lens .

Q

I appreciate your products. Can you tell me. Is this camera audio stereo. How about external microphone?

By Pokemon sato Sep-17/2018 15:01:53

A

Hello Pokemon,


This is only mono, the external MIC only supports mono.

Q

How many batteries come with the 8SE? Does it contain a separate battery charger?

By Jim Sep-15/2018 14:33:14

A

Hello Jim, 
Package Contents: 1 x Camera, 1 x Waterproof Case, 1 x Waterproof Case Front Cover Case, 1 x Bicycle Stand, 1 x J Base, 4 x Strap, 1 x Plastic Tie, 1 x Long Connector with Screws, 1 x Short Connector with Screws, 1 x 1/4 inch Adapters Set, 2 x Mounting Base, 2 x Adhesive Tape, 1 x Metal Cable Tie, 1 x Cleaning Cloth, 1 x Lens Protection Frame, 1 x Lens Protective Cover, 1 x Microphone, 1 x English User Manual

Q

is this cam 16mp?

By Bruce Sep-14/2018 15:11:22

A

Hello Bruce, 
2 inch IPS touch screen, 4K 30fps maximum video resolution, 12MP camera pixels .

Q

Hi friends! Can the camera record video/photo while charging from power bank? ---- Manythanks!

By Dmitry Aug-22/2018 14:58:39

A

Hello Dmitry,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Ordering through cn . Priority line does i have to pay custom or tax ? When i had paid the total amount displayed on website

By Aditya Jadhav Nov-21/2018 17:58:39

A

Hello Aditya,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

If I use warehouse Fast-29, item is shipped from Spain and no additional customs tax or VAT charged in EU?

By Peter Oct-12/2018 11:50:00

A

Hello Peter,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

Hello. How much time will it take to ship to Athens, Greece?

By Panos Sep-12/2018 17:33:31

A

Hello Panos,

http://prntscr.com/ktrjz9 

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

Priority Line    15-20 business days    $5.19    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

How long would it take to delivery to Ireland?

By Henrique Jul-08/2018 12:44:13

A

Hello Henrique,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!