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Customer Q&A

  • All(15)
  • Product Information(11)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others
Q

Do you ship to Ireland

By Anthony bird Feb-27/2019 08:11:31

A

Hello Anthony,

For your issue, please kindly note:

Yes,we can.

Q

Is it normal that the battery key cannot be removed while riding the bike?

By Jean Jan-21/2019 20:44:20

A

Hello Jean,

Yes, it is normal.

Q

How long is the delivery

By Mr Colin Pressnell Jan-20/2019 19:17:01

A

Hello Mr,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi. Can you deliver to Austria?

By Alex Jan-09/2019 20:12:04

A

Hello Alex,

We are pleased to inform you that we can ship all over the world, including your country.


Q

Hi. Can the seat be pushed up or down?

By Rick Jan-08/2019 20:42:39

A

Hello Rick,


The seat can be pushed up or down.

Q

can you adjust the seating as in put it higher?

By Jan Nov-29/2018 19:43:22

A


Hello Jan,

   

Yes, you can .

Q

Hello How stong motor is? Is it 350W?

By joe Nov-20/2018 14:17:15

A

Hello Joe,

I have already found information about the product you want for you:

 Motor rated power: 350W

Let me know if you need any further assistance. 


Q

Hello I ve two questions: 1) how is real speed? 2) do I ve to pay custom taxes if you ship it in italy?

By lik Nov-06/2018 21:26:21

A

Hello Lik,


Maximum speed: 35km/h

All of our products are sold as described.


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

Hi, Would it be possible to ship to New Zealand? And then what would be the shiping costs? Kind regards.

By Dominique Oct-28/2018 21:28:45

A

Hello Dominique,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

On video shows that you can remove battery and charge it at home but an other customer asked if its possible and you said that it's not. So what is the truth?

By Konstantinos Oct-28/2018 11:48:23

A

Hello Konstantinos,

Please note that its battery is detachable.


Let me know if you need any further assistance. 


Q

Do you ship to Ireland

By Anthony bird Feb-27/2019 08:11:31

A

Hello Anthony,

For your issue, please kindly note:

Yes,we can.

Q

Is it normal that the battery key cannot be removed while riding the bike?

By Jean Jan-21/2019 20:44:20

A

Hello Jean,

Yes, it is normal.

Q

Hi. Can the seat be pushed up or down?

By Rick Jan-08/2019 20:42:39

A

Hello Rick,


The seat can be pushed up or down.

Q

can you adjust the seating as in put it higher?

By Jan Nov-29/2018 19:43:22

A


Hello Jan,

   

Yes, you can .

Q

Hello How stong motor is? Is it 350W?

By joe Nov-20/2018 14:17:15

A

Hello Joe,

I have already found information about the product you want for you:

 Motor rated power: 350W

Let me know if you need any further assistance. 


Q

Hello I ve two questions: 1) how is real speed? 2) do I ve to pay custom taxes if you ship it in italy?

By lik Nov-06/2018 21:26:21

A

Hello Lik,


Maximum speed: 35km/h

All of our products are sold as described.


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

On video shows that you can remove battery and charge it at home but an other customer asked if its possible and you said that it's not. So what is the truth?

By Konstantinos Oct-28/2018 11:48:23

A

Hello Konstantinos,

Please note that its battery is detachable.


Let me know if you need any further assistance. 


Q

Hello. Does the electronic driver allow to remove the speed limit?

By Tomasz Oct-17/2018 13:59:18

A

Hello Tomasz,

For your issue, please kindly note:

Yes,it can.

Q

Can we change the battery if it dies and how many times can we recharge the battery?

By Yousif Oct-01/2018 06:35:40

A

Hello Yousif,


1.The battery can be replaced by the battery when it reaches the end of its life.


2.Battery charging times about 800 times.


Q

Can you extract the battery from the bicycle for charging it at home?

By WaY Aug-23/2018 10:33:07

A

Hello WaY, 
No ,I am sincerely sorry that it can not .

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How long is the delivery

By Mr Colin Pressnell Jan-20/2019 19:17:01

A

Hello Mr,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi. Can you deliver to Austria?

By Alex Jan-09/2019 20:12:04

A

Hello Alex,

We are pleased to inform you that we can ship all over the world, including your country.


Q

Hi, Would it be possible to ship to New Zealand? And then what would be the shiping costs? Kind regards.

By Dominique Oct-28/2018 21:28:45

A

Hello Dominique,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Shipping: Hungary Via Priority Line Does it mean duty free delivery, Eu inside?

By Tibor Oct-21/2018 08:50:47

A

Hello Tibor,


If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!