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Customer Questions

  • All(12)
  • Product Information(10)
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  • About Shipping(1)
  • Others(1)
Q

What is the frame size?

By Roman Jun-26/2019 09:14:11

A
Hello Roman,Thanks for your inquiry.● Folding design ( folding size: 103 x 37 x 104cm ) for convenient carryingProduct size (L x W x H): 177.00 x 82.00 x 104.00 cm / 69.68 x 32.28 x 40.94 inches Have a nice day.
Q

I see EU plug does this electric bicycle come with US plug in?

By Walter Dec-27/2018 03:05:40

A
Hello Walter, It is EU plug.
Q

Hallo. Is the 500w Motor brushless?

By Ilias Dec-23/2018 22:35:07

A
Hello Ilias, It's brushless.Let me know if you need any help.
Q

HOW LONG IS THE BETTERY LIFE FOR THIS PRODUCT AND CAN YOU GET REPLACEMENT BATTERIES ONCE THIS ONE HAD]S DIED.ALSO COULD YOU TELL WHAT THE WHEELS ARE MADE OF. THANKS

By chris cooper Nov-01/2018 10:55:16

A
Hello Chris,1.The battery has a life expectancy of about 3 years.2.You can buy a battery replacement here, and you can also match it at the repair shop outside.3.This is a spoke wheel.
Q

Does the bike come with a warranty?

By Brian Sep-27/2018 15:07:03

A
Hello Brian,Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Whitch technilogie is the pedaling sensor? is it a torque sensor or a sensor based on the pedaling speed?

By Yoann Gresset Aug-20/2018 09:21:31

A
Hello Yoann,It is a speed type Hall sensor.
Q

Is it possible to pull the battery out of the bike to charge it easily?

By Gladerius Aug-17/2018 11:05:09

A
Hello Gladerius,Yes, please feel free to order it. Best Regards
Q

has it "walking mode"?

By Jorge Fernandez Gonzalez Aug-09/2018 13:28:18

A
Hello Jorge, No ,I am sincerely sorry that it does not .
Q

Has it a "walking mode" or "zero start boot"?

By Jorge Fernandez Gonzalez Aug-05/2018 14:39:52

A
Hello Jorge, Thanks for your inquiry.It is Zero start boot.
Q

Will I have to pay V A T and duty into Ireland.

By Martin McNamara Jul-26/2018 19:54:52

A
Hello Martin,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html