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Customer Questions

  • All(29)
  • Product Information(13)
  • Stock Status
  • Payment
  • About Shipping(14)
  • Others(2)
Q

Hi Can you deliver in sweden this product?

By B Ahmed Mar-10/2019 09:39:16

A
Hello B,Yes, we can deliver in sweden this product.
Q

I've tried to buy the samebike Lo26 but your website says that you don't deliver to the UK, why?

By Jacqui Mar-03/2019 23:42:30

A
Hello Jacqui,We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.
Q

Hi! I saw in previous reviews that this product can be shipped in Poland and after that, from Poland to the destination country(in EU)...Is that thing posibble anymore? maybe in this way I can avoid some 'inconveniences' ( if you know what I mean ) Thanks!

By Rares Feb-28/2019 18:46:17

A
Hello Rares,It can be shipped to Poland .
Q

Is there any shipping fees to UK and is there any tax/duty payable for it to be released from customs?

By Helen Feb-28/2019 11:22:25

A
Hello Helen,You can see the shipping cost and delivery time during the checkout. Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

can you ship it here in Philippines?

By John Lenon Feb-19/2019 04:46:57

A
Hello John,We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.
Q

What is moped mode? Can the bike be used without peddeling and how far would it go

By Paul Feb-05/2019 23:01:31

A
Hello Paul,Sincerely sorry for the late response.Please kindly check the link:http://prntscr.com/mkxdmp and http://prntscr.com/mkxdwf Electric bikes have 3 modes of riding:In pure electric mode, turn the electric drive to drive forward.Power assist mode, power assisted drive when pedaling,Human riding mode, turn off the power supply and drive forward,3 modes switch reference manual.
Q

Hello! Can you deliver to Romania this bike? I would like to buy two pieces.

By Cristian Gugescu Jan-18/2019 15:35:02

A
Hello Cristian,Yes, we deliver it to Romania.
Q

are you able to remove the battery or is it built in?

By Emma Jan-16/2019 21:05:00

A
Hello Emma,For your issue, please kindly note:It can remove the battery.
Q

Hi, Can you deliver to Spain? and if so how long roughly for delivery? Thanks.. M

By Martin Dec-21/2018 19:04:48

A
Hello Martin,We can ship it to Spain.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Hi do you ship to the UK and how long will it take?

By cass19990 Dec-11/2018 15:02:27

A
Hello cass19990,Yes, we ship to UK.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html