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Customer Q&A

  • All(10)
  • Product Information(8)
  • Stock Status
  • Payment(1)
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  • Others(1)
Q

I am purchasing this for use in the US. Will it have the correct plug?

By Erin Aug-02/2019 12:16:46

A

Hello Erin,

We are sorry for delayed response.

Yes, we will send you a US adapter.


Have a nice one.


Q

hi, there is warranty ? how much time ? what parts it cover?

By roei Jan-26/2019 21:02:57

A

Hello Roei
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is this the international version? Will it work outside of China without VPN for the app?

By Jason Dec-21/2018 15:36:51

A

Hello Jason,

I apologize for my late response.

It is international version,you may use it outside of China.

Q

Is the voice chinese or english?

By David Nov-24/2018 10:10:25

A

Hello David, 

Thank you for your inquiry.

It is English .

Q

Where can you buy replacement filters?

By David Nov-13/2018 06:05:58

A

Hello David,


Please refer to this link https://www.gearbest.com/robot-vacuum-accessories-c_12251/

If there are available filters for this item, you can find via this link.

Q

Is there an English manual available somewhere? Thank you in advance!

By TP Oct-05/2018 03:55:56

A

Hello TP, 
It has English manual in the package.

Let me know if you need any help.

Q

What warranty is provided with purchase in the US?

By Keon Aug-30/2018 21:21:49

A

Hello Keon,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

how many water can be stored in the tank and for how many meters does it work before i must refill the tank?

By Andreas Aug-26/2018 20:45:10

A

Hello Andreas,

I apologize for my late response.

We are sincerely sorry that the Tank can be stored 400ML water.


Q

Hi, can you change the battery with a larger one?

By Alex Aug-26/2018 08:35:29

A

Hello Alex,

No, sorry.

Q

Does this roborock has a an international plug / special plug for Germany?

By Boris Aug-21/2018 07:29:05

A

Hello Boris,


It comes with EU plug.


Q

I am purchasing this for use in the US. Will it have the correct plug?

By Erin Aug-02/2019 12:16:46

A

Hello Erin,

We are sorry for delayed response.

Yes, we will send you a US adapter.


Have a nice one.


Q

Is this the international version? Will it work outside of China without VPN for the app?

By Jason Dec-21/2018 15:36:51

A

Hello Jason,

I apologize for my late response.

It is international version,you may use it outside of China.

Q

Is the voice chinese or english?

By David Nov-24/2018 10:10:25

A

Hello David, 

Thank you for your inquiry.

It is English .

Q

Where can you buy replacement filters?

By David Nov-13/2018 06:05:58

A

Hello David,


Please refer to this link https://www.gearbest.com/robot-vacuum-accessories-c_12251/

If there are available filters for this item, you can find via this link.

Q

Is there an English manual available somewhere? Thank you in advance!

By TP Oct-05/2018 03:55:56

A

Hello TP, 
It has English manual in the package.

Let me know if you need any help.

Q

how many water can be stored in the tank and for how many meters does it work before i must refill the tank?

By Andreas Aug-26/2018 20:45:10

A

Hello Andreas,

I apologize for my late response.

We are sincerely sorry that the Tank can be stored 400ML water.


Q

Hi, can you change the battery with a larger one?

By Alex Aug-26/2018 08:35:29

A

Hello Alex,

No, sorry.

Q

Does this roborock has a an international plug / special plug for Germany?

By Boris Aug-21/2018 07:29:05

A

Hello Boris,


It comes with EU plug.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

What warranty is provided with purchase in the US?

By Keon Aug-30/2018 21:21:49

A

Hello Keon,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

hi, there is warranty ? how much time ? what parts it cover?

By roei Jan-26/2019 21:02:57

A

Hello Roei
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html