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Customer Q&A

  • All(11)
  • Product Information(9)
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  • Others(1)
Q

Does this item has smart water tank like 360 S7? Smart water tank, water seeps out slowly and evenly on the mopping pad, and stops when the cleaning stops.

By Ernestas Aug-22/2019 09:05:14

A

Hello Ernestas,


Thank you for your consult.


S6 supports water tank intelligent mopping function.



Q

I am purchasing this for use in the US. Will it have the correct plug?

By Erin Aug-02/2019 12:16:46

A

Hello Erin,

We are sorry for delayed response.

Yes, we will send you a US adapter.


Have a nice one.


Q

hi, there is warranty ? how much time ? what parts it cover?

By roei Jan-26/2019 21:02:57

A

Hello Roei
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is this the international version? Will it work outside of China without VPN for the app?

By Jason Dec-21/2018 15:36:51

A

Hello Jason,

I apologize for my late response.

It is international version,you may use it outside of China.

Q

Is the voice chinese or english?

By David Nov-24/2018 10:10:25

A

Hello David, 

Thank you for your inquiry.

It is English .

Q

Where can you buy replacement filters?

By David Nov-13/2018 06:05:58

A

Hello David,


Please refer to this link https://www.gearbest.com/robot-vacuum-accessories-c_12251/

If there are available filters for this item, you can find via this link.

Q

Is there an English manual available somewhere? Thank you in advance!

By TP Oct-05/2018 03:55:56

A

Hello TP, 
It has English manual in the package.

Let me know if you need any help.

Q

What warranty is provided with purchase in the US?

By Keon Aug-30/2018 21:21:49

A

Hello Keon,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

how many water can be stored in the tank and for how many meters does it work before i must refill the tank?

By Andreas Aug-26/2018 20:45:10

A

Hello Andreas,

I apologize for my late response.

We are sincerely sorry that the Tank can be stored 400ML water.


Q

Hi, can you change the battery with a larger one?

By Alex Aug-26/2018 08:35:29

A

Hello Alex,

No, sorry.

Q

Does this item has smart water tank like 360 S7? Smart water tank, water seeps out slowly and evenly on the mopping pad, and stops when the cleaning stops.

By Ernestas Aug-22/2019 09:05:14

A

Hello Ernestas,


Thank you for your consult.


S6 supports water tank intelligent mopping function.



Q

I am purchasing this for use in the US. Will it have the correct plug?

By Erin Aug-02/2019 12:16:46

A

Hello Erin,

We are sorry for delayed response.

Yes, we will send you a US adapter.


Have a nice one.


Q

Is this the international version? Will it work outside of China without VPN for the app?

By Jason Dec-21/2018 15:36:51

A

Hello Jason,

I apologize for my late response.

It is international version,you may use it outside of China.

Q

Is the voice chinese or english?

By David Nov-24/2018 10:10:25

A

Hello David, 

Thank you for your inquiry.

It is English .

Q

Where can you buy replacement filters?

By David Nov-13/2018 06:05:58

A

Hello David,


Please refer to this link https://www.gearbest.com/robot-vacuum-accessories-c_12251/

If there are available filters for this item, you can find via this link.

Q

Is there an English manual available somewhere? Thank you in advance!

By TP Oct-05/2018 03:55:56

A

Hello TP, 
It has English manual in the package.

Let me know if you need any help.

Q

how many water can be stored in the tank and for how many meters does it work before i must refill the tank?

By Andreas Aug-26/2018 20:45:10

A

Hello Andreas,

I apologize for my late response.

We are sincerely sorry that the Tank can be stored 400ML water.


Q

Hi, can you change the battery with a larger one?

By Alex Aug-26/2018 08:35:29

A

Hello Alex,

No, sorry.

Q

Does this roborock has a an international plug / special plug for Germany?

By Boris Aug-21/2018 07:29:05

A

Hello Boris,


It comes with EU plug.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

What warranty is provided with purchase in the US?

By Keon Aug-30/2018 21:21:49

A

Hello Keon,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

hi, there is warranty ? how much time ? what parts it cover?

By roei Jan-26/2019 21:02:57

A

Hello Roei
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html