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Customer Q&A

  • All(9)
  • Product Information(9)
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  • Others
Q

Is it with the original box including protecting cover?

By sachinda bandara Jan-12/2019 22:17:12

A

Hello Sachinda, 
Yes ,it is .

Q

is that official original product? with box

By ikram Jan-05/2019 13:20:01

A

Hello ikram, 
Original MEIZU product, guaranteed quality. With magnetic design, very convenient to store while not use. Most noteworthy, it is built-in apt-X digital audio compression algorithm technology, ensures crystal and pure music and brings you brilliant listening feeling. Perfectly fits for sportspeople and everyone who wants to enjoy music wherever they are.

Q

Are they magnetic, do the earbuds stick togeather when you are not wearing then in your ears?

By Michael Dec-04/2018 23:37:08

A

Hello Michael,

I have already found information about the product you want for you:

 With magnetic design, very convenient to store while not use.

Let me know if you need any further assistance. 


Q

Can you listen to music while the headsets are charging?

By Alex Oct-01/2018 09:51:08

A

Hello Alex, 

Thank you for your inquiry.

It can be used, but it is best not to use it when charging. There are several reasons for this:


First, affecting the charging speed of the battery, the charging will become very slow, and the battery cannot store the battery.


Second, it affects the life of the battery, which is easy to cause the battery to wear out, and the battery life is shortened.


Third, it is easy to cause Bluetooth to be hot, while charging, while using, affecting the cooling function of Bluetooth


Q

Does this product come with warranty and if I receive a faulty product, do they have replacement warranty?

By Milind Sep-07/2018 04:37:39

A

Hello Milind,


Thanks for your inquiry.


Please find all our warranty and returns policy information here:https://www.GearBest.com/about/warranty-and-return.html


Have a nice day.


Q

Will these headphones work with Samsung Note8 which one has Bluetooth V5.0? .

By Darius Aug-09/2018 07:07:12

A

Hello Darius, 

Thank you for your inquiry.

It is compatible with Samsung's mobile phone, this headphone is Bluetooth 4.0

Q

Do these earphones work with the MPOW tx - rx Bluetooth 2 in 1 module?

By Rich Bassett Aug-07/2018 11:27:28

A

Hello Rich,

For your issue, please kindly note:

Sorry,it can not.

Q

Is included all accessories (1 x Meizu EP51 Sports Earbuds, 3 x Pair of Standby Earbud Tips, 1 x USB Charge Cable, 1 x Multi-language User Manual) ?

By Bruno Aug-06/2018 20:56:45

A

Hello Bruno, 

Thank you for your inquiry.

Package Contents: 1 x Meizu EP51 Sports Earbuds, 3 x Pair of Standby Earbud Tips, 1 x USB Charge Cable, 1 x Multi-language User Manual ( English, Russian, Spanish, French, Japanese, Korean, Arabic ).

Q

Does it include the original storage box?

By Luis Jul-24/2018 00:14:25

A

Hello Luis,


It does not have a box.



Q

Is it with the original box including protecting cover?

By sachinda bandara Jan-12/2019 22:17:12

A

Hello Sachinda, 
Yes ,it is .

Q

is that official original product? with box

By ikram Jan-05/2019 13:20:01

A

Hello ikram, 
Original MEIZU product, guaranteed quality. With magnetic design, very convenient to store while not use. Most noteworthy, it is built-in apt-X digital audio compression algorithm technology, ensures crystal and pure music and brings you brilliant listening feeling. Perfectly fits for sportspeople and everyone who wants to enjoy music wherever they are.

Q

Are they magnetic, do the earbuds stick togeather when you are not wearing then in your ears?

By Michael Dec-04/2018 23:37:08

A

Hello Michael,

I have already found information about the product you want for you:

 With magnetic design, very convenient to store while not use.

Let me know if you need any further assistance. 


Q

Can you listen to music while the headsets are charging?

By Alex Oct-01/2018 09:51:08

A

Hello Alex, 

Thank you for your inquiry.

It can be used, but it is best not to use it when charging. There are several reasons for this:


First, affecting the charging speed of the battery, the charging will become very slow, and the battery cannot store the battery.


Second, it affects the life of the battery, which is easy to cause the battery to wear out, and the battery life is shortened.


Third, it is easy to cause Bluetooth to be hot, while charging, while using, affecting the cooling function of Bluetooth


Q

Does this product come with warranty and if I receive a faulty product, do they have replacement warranty?

By Milind Sep-07/2018 04:37:39

A

Hello Milind,


Thanks for your inquiry.


Please find all our warranty and returns policy information here:https://www.GearBest.com/about/warranty-and-return.html


Have a nice day.


Q

Will these headphones work with Samsung Note8 which one has Bluetooth V5.0? .

By Darius Aug-09/2018 07:07:12

A

Hello Darius, 

Thank you for your inquiry.

It is compatible with Samsung's mobile phone, this headphone is Bluetooth 4.0

Q

Do these earphones work with the MPOW tx - rx Bluetooth 2 in 1 module?

By Rich Bassett Aug-07/2018 11:27:28

A

Hello Rich,

For your issue, please kindly note:

Sorry,it can not.

Q

Is included all accessories (1 x Meizu EP51 Sports Earbuds, 3 x Pair of Standby Earbud Tips, 1 x USB Charge Cable, 1 x Multi-language User Manual) ?

By Bruno Aug-06/2018 20:56:45

A

Hello Bruno, 

Thank you for your inquiry.

Package Contents: 1 x Meizu EP51 Sports Earbuds, 3 x Pair of Standby Earbud Tips, 1 x USB Charge Cable, 1 x Multi-language User Manual ( English, Russian, Spanish, French, Japanese, Korean, Arabic ).

Q

Does it include the original storage box?

By Luis Jul-24/2018 00:14:25

A

Hello Luis,


It does not have a box.



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Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!