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Customer Questions & Answers

  • All(29)
  • Product Information(25)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others
Q

What is the service warranty on the product?

By Donald Feb-28/2019 10:12:45

A

Hello Donald, 
Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Q

What plug does it ship with

By Terry Jan-06/2019 16:08:07

A

Hello Terry,

We will send an adapter with all our products according to the order's country of delivery.


Q

How to change language from chinese to english? , Will it work in India?

By pennydoll Dec-04/2018 04:59:55

A

Hello pennydoll, 
● The system language is English and the software language cannot be changed

The item can be work in india.

Q

Does this come with English language and what is the product warranty period ? Does Gear Best offer support

By Shashi Patel Nov-27/2018 03:32:58

A

Hello Shashi


The system language is English and the software language cannot be changed

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Is it compatible with the Amazon fire stick or the Roku stick?

By Michael Nov-27/2018 02:58:44

A

Hello Michael, 

Thank you for your inquiry.

Sorry, they are not compatible.


Q

Can u tell me what 3D glasses will work with it so I could buy them together,Saw aot review and alot said it need special 3D glasses ?

By mo Nov-22/2018 04:43:12

A


Hello Mo,


 Please wear peak meter shutter type 3d glasses.

Q

Works on 110V USA?

By kkurni Nov-21/2018 17:03:51

A

Hello Kkurni,


You need to buy a transformer.


Q

It is possible that you send the projector to Peru

By Erick Vargas Nov-20/2018 00:41:42

A

Hello Erick,
We can ship to Peru.

Q

Hi, does this English version definitely support 3D ? and can i play movies through my HDD? thanks Ian

By ian Oct-25/2018 19:03:36

A

Hello Ian,


Yes,its system language is English and it is support 3D.

Let me know if you need any further assistance. 


Q

Hi, is it possible to update The System to spanish language?

By Tito Oct-20/2018 11:06:45

A

Hello Tito,

For your issue, please kindly note:

Sorry,it can not.

The system language is English and the software language cannot be changed.

Q

What is the service warranty on the product?

By Donald Feb-28/2019 10:12:45

A

Hello Donald, 
Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Q

What plug does it ship with

By Terry Jan-06/2019 16:08:07

A

Hello Terry,

We will send an adapter with all our products according to the order's country of delivery.


Q

How to change language from chinese to english? , Will it work in India?

By pennydoll Dec-04/2018 04:59:55

A

Hello pennydoll, 
● The system language is English and the software language cannot be changed

The item can be work in india.

Q

Does this come with English language and what is the product warranty period ? Does Gear Best offer support

By Shashi Patel Nov-27/2018 03:32:58

A

Hello Shashi


The system language is English and the software language cannot be changed

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Is it compatible with the Amazon fire stick or the Roku stick?

By Michael Nov-27/2018 02:58:44

A

Hello Michael, 

Thank you for your inquiry.

Sorry, they are not compatible.


Q

Can u tell me what 3D glasses will work with it so I could buy them together,Saw aot review and alot said it need special 3D glasses ?

By mo Nov-22/2018 04:43:12

A


Hello Mo,


 Please wear peak meter shutter type 3d glasses.

Q

Works on 110V USA?

By kkurni Nov-21/2018 17:03:51

A

Hello Kkurni,


You need to buy a transformer.


Q

Hi, does this English version definitely support 3D ? and can i play movies through my HDD? thanks Ian

By ian Oct-25/2018 19:03:36

A

Hello Ian,


Yes,its system language is English and it is support 3D.

Let me know if you need any further assistance. 


Q

Hi, is it possible to update The System to spanish language?

By Tito Oct-20/2018 11:06:45

A

Hello Tito,

For your issue, please kindly note:

Sorry,it can not.

The system language is English and the software language cannot be changed.

Q

Is there a high altitude mode fan setting ?

By Eddie Pham Oct-05/2018 14:04:01

A

Hello Eddie, 
Sorry, it doesn't have a high altitude mode fan setting.

Let me know if you need any help.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

It is possible that you send the projector to Peru

By Erick Vargas Nov-20/2018 00:41:42

A

Hello Erick,
We can ship to Peru.

Q

Hello. My Order No: 18100600981923298874 I want to know the shipping date

By Jason, Kim Oct-18/2018 01:44:16

A

Hello 

For after sales issue, please go to our  Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Q

How soon can you ship once I paid for this?

By Eddie Lee Jul-09/2018 20:36:45

A

Hello Eddie,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!