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Customer Questions & Answers

  • All(33)
  • Product Information(29)
  • Stock Status(1)
  • Payment(1)
  • About Shipping
  • Others(2)
Q

Is it refurbished version or other?

By Dear Leon, Mar-05/2019 13:05:03

A

Hello Dear,

We can guarantee that this item is brand new. We hope you will enjoy it. 


Q

Hi, is there any way you can verify that this product is in stock at the moment? There seems to be issues I've read in other reviews with products that are not in stock causing a delay in shipping. I just want to know if I order the Vivo NEX S it will be shipped to me and not be delayed by a month or more. Can you verify that the Global Vivo NEX S is in stock now and not backordered or anything else?

By Leon Mar-05/2019 04:49:49

A

Hello Leon,
It is in stock.

Q

croatian language not support ???

By nen Jan-02/2019 19:49:45

A

Hello Nen,

Language: Traditional Chinese (Hong Kong SAR), English, Simplified Chinese, Traditional Chinese (Taiwan), Tibetan (China), Uyghur (China), Filipino, Lao, Malay, Burmese (ZG), Thai, Hindi, Indonesian, Vietnamese, Russian, Khmer, Arabic, French, Nepali, Bengali, German, Dutch, Portuguese, Spanish, Italian, Urdu, Assamese, Oriya, Sanskrit, Gujarati, Kannada, Marathi, Malayalam, Maithili, Punjabi, Sinhalese, Telugu, Tamil, Spanish (Latino American), Portuguese (Brasil), Burmese (MM), Korean, Japanese 

Q

Does the phone come unlocked? And is it a new phone or refurbished?

By Moses Dec-22/2018 03:33:30

A

Hello Moses,
Unlocked for Worldwide use. 

It is a new phone.

Q

the charger is Europe?

By david Dec-19/2018 17:23:23

A

Hello David,


Please note that this is English regulations.

Let me know if you need any further assistance. 


Q

hi tell me please NFC there is?

By Kostas Tepetidis Dec-13/2018 19:54:09

A

Hello  Kostas,


No, it does not support the NFC function.


Q

hello When is the shipping date?

By abdulla Nov-19/2018 17:59:50

A

Hello Abdulla,

The item is in stock now,please feel free to order it. 

Generally it can be shipped within 3-7 business days after the payment. 

Best Regards




Q

Does it support wireless charging

By Dave Nov-06/2018 16:07:22

A

Hello Dave, 
No ,I am sincerely sorry that it does not .

Q

Is the phone brand new? is not refurbished?

By mando Nov-05/2018 12:52:52

A

Hello Mando, 

Thank you for your inquiry.  

Yes,it is Global version.

Q

this one is able to use the Google play store? I'm from the U.S. and dont want to buy a phone without the google play store.

By andrew Nov-01/2018 18:49:26

A

Hello andrew, 
Yes,it supports.

Q

Is it refurbished version or other?

By Dear Leon, Mar-05/2019 13:05:03

A

Hello Dear,

We can guarantee that this item is brand new. We hope you will enjoy it. 


Q

croatian language not support ???

By nen Jan-02/2019 19:49:45

A

Hello Nen,

Language: Traditional Chinese (Hong Kong SAR), English, Simplified Chinese, Traditional Chinese (Taiwan), Tibetan (China), Uyghur (China), Filipino, Lao, Malay, Burmese (ZG), Thai, Hindi, Indonesian, Vietnamese, Russian, Khmer, Arabic, French, Nepali, Bengali, German, Dutch, Portuguese, Spanish, Italian, Urdu, Assamese, Oriya, Sanskrit, Gujarati, Kannada, Marathi, Malayalam, Maithili, Punjabi, Sinhalese, Telugu, Tamil, Spanish (Latino American), Portuguese (Brasil), Burmese (MM), Korean, Japanese 

Q

Does the phone come unlocked? And is it a new phone or refurbished?

By Moses Dec-22/2018 03:33:30

A

Hello Moses,
Unlocked for Worldwide use. 

It is a new phone.

Q

the charger is Europe?

By david Dec-19/2018 17:23:23

A

Hello David,


Please note that this is English regulations.

Let me know if you need any further assistance. 


Q

hi tell me please NFC there is?

By Kostas Tepetidis Dec-13/2018 19:54:09

A

Hello  Kostas,


No, it does not support the NFC function.


Q

Does it support wireless charging

By Dave Nov-06/2018 16:07:22

A

Hello Dave, 
No ,I am sincerely sorry that it does not .

Q

Is the phone brand new? is not refurbished?

By mando Nov-05/2018 12:52:52

A

Hello Mando, 

Thank you for your inquiry.  

Yes,it is Global version.

Q

this one is able to use the Google play store? I'm from the U.S. and dont want to buy a phone without the google play store.

By andrew Nov-01/2018 18:49:26

A

Hello andrew, 
Yes,it supports.

Q

Does this phone have a warranty? If so how many years and what does it include?

By Steven Oct-25/2018 12:38:42

A

Hello Steven,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

When Polish language will be available?

By Mateusz Oct-16/2018 11:48:49

A

Hello Mateusz, 

Thank you for your inquiry.

Sorry, it does not support Polish language.


Q

Hi, is there any way you can verify that this product is in stock at the moment? There seems to be issues I've read in other reviews with products that are not in stock causing a delay in shipping. I just want to know if I order the Vivo NEX S it will be shipped to me and not be delayed by a month or more. Can you verify that the Global Vivo NEX S is in stock now and not backordered or anything else?

By Leon Mar-05/2019 04:49:49

A

Hello Leon,
It is in stock.

Q

do you have the 256gb variant ? what mode of payment do you accept?

By Bryan Oct-02/2018 18:06:05

A

Hello Bryan, 

Sorry, there is only  128GB now.

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

hello When is the shipping date?

By abdulla Nov-19/2018 17:59:50

A

Hello Abdulla,

The item is in stock now,please feel free to order it. 

Generally it can be shipped within 3-7 business days after the payment. 

Best Regards




Q

Hi, may you low the price in the invoice when shipping to my country Perú for pay less taxes in customs?

By jorge Sep-07/2018 19:05:58

A

Hello Jorge,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html