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Customer Questions & Answers

  • All(20)
  • Product Information(14)
  • Stock Status
  • Payment(1)
  • About Shipping(3)
  • Others
Q

Good morning, I received the bike Fiido. The bike was in perfect condition! Just a question: the mono shock absorber is really hard...What is its correct pressure ? And eventually how to make it a bit "softer"? Thanx in advance Best regards Fulvio

By Fulvio Dec-18/2018 15:16:30

A


Hello Fulvio,

   

The strength of the shock absorber of the car is fixed and cannot be adjusted.

Q

hi, I would like to purchase two units of Fiido . One unit each D1 n D2, do I need to order separately?. Do you ship to New Zealand or Australia and how long does it takes?.

By rokkietan Nov-24/2018 08:15:55

A

Hello rokkietan,

You do not need to order separately,the item cannot be shipped to New Zealand or Australia.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the difference between moped and electric modes?

By Gary Nov-22/2018 23:05:08

A


Hello Gary,

   

The car is configured in three modes, namely:

1, bicycle mode (pure human riding)

2, pure electric mode (pure electric use)

3, electric assist mode (in the process of riding, there is electric assisted riding, making riding easier)


Q

Hello yeah as far i read the details it doesnt mention any rear light is that not included ?

By Mofy Nov-20/2018 15:06:31

A

Hello Mofy, 
Yes,it does not include.

Package Content: 1 x Electric Bicycle, 1 x English Manual, 1 x Charger

   


Q

Hello, i am interested for FIIDO D2 slate grey Folding Electric Bike . I would like to know if i can buy it with 10.4AH BATTERY instead of 7.8Ah Li-ion battery. And i would like to know the cost...

By akis Nov-13/2018 07:36:59

A

Hello Akis,

You can't replace the original battery with 10.4Ah battery.


Q

Does this product have any kind of water resistance on its electronic parts? Or will it fry once I drive it over a puddle of water; Or maybe, could it withstand some light rain?

By Angelos Oct-22/2018 19:53:43

A

Hello Angelos, 
Thanks for your inquiry.

Electric bicycle waterproof level ip54; can withstand normal light rain, but it is not recommended to use rain for a long time; wading height should not exceed 10cm.

Q

Hi. I previously asked for the measurement from the seat to the pedals with the seat post fully extended, and was told it is 110cm. However, this would appear to be the overall heat of the bike, and not the measurement I asked for. Would it be possible to find out the measurement I requested please? This is an important measurement, as it indicates whether the bike would be comfortable for someone with long legs. Thanks.

By Paul Oct-22/2018 07:42:33

A

Hello Paul, 

Hello, the height of the cushion can be stretched up to a maximum height of 110cm. The height of the cushion can be adjusted according to the height of the individual. It is suitable for most users. The height can be referred to the drawings.

http://prntscr.com/l9c3c3


Q

Hi, two questions: 1) Is the seat adjustable? 2) Is it possible to load the battery while using manual mode (builtin generator at the pedals)?

By Dominik Oct-15/2018 12:34:37

A

Hello Dominik,


1. The height of the seat cushion can be adjusted (you can refer to the link http://prntscr.com/l709r0  );

2. The car can be adjusted in three modes: bicycle mode, pure electric mode, electric assist mode (electrically assisted during pedal riding)


Q

how much weight for D2

By Tae-Ahn Jahng Sep-28/2018 11:07:48

A

Hello Tae-Ahn, 

Thank you for your inquiry.

Product weight: 19.5000 kg 

Q

Do you know how much is the shipping to Brazil and the taxes I have to pay?

By Carlos Sep-27/2018 12:25:13

A

Hello Carlos,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Good morning, I received the bike Fiido. The bike was in perfect condition! Just a question: the mono shock absorber is really hard...What is its correct pressure ? And eventually how to make it a bit "softer"? Thanx in advance Best regards Fulvio

By Fulvio Dec-18/2018 15:16:30

A


Hello Fulvio,

   

The strength of the shock absorber of the car is fixed and cannot be adjusted.

Q

hi, I would like to purchase two units of Fiido . One unit each D1 n D2, do I need to order separately?. Do you ship to New Zealand or Australia and how long does it takes?.

By rokkietan Nov-24/2018 08:15:55

A

Hello rokkietan,

You do not need to order separately,the item cannot be shipped to New Zealand or Australia.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the difference between moped and electric modes?

By Gary Nov-22/2018 23:05:08

A


Hello Gary,

   

The car is configured in three modes, namely:

1, bicycle mode (pure human riding)

2, pure electric mode (pure electric use)

3, electric assist mode (in the process of riding, there is electric assisted riding, making riding easier)


Q

Hello yeah as far i read the details it doesnt mention any rear light is that not included ?

By Mofy Nov-20/2018 15:06:31

A

Hello Mofy, 
Yes,it does not include.

Package Content: 1 x Electric Bicycle, 1 x English Manual, 1 x Charger

   


Q

Hello, i am interested for FIIDO D2 slate grey Folding Electric Bike . I would like to know if i can buy it with 10.4AH BATTERY instead of 7.8Ah Li-ion battery. And i would like to know the cost...

By akis Nov-13/2018 07:36:59

A

Hello Akis,

You can't replace the original battery with 10.4Ah battery.


Q

Does this product have any kind of water resistance on its electronic parts? Or will it fry once I drive it over a puddle of water; Or maybe, could it withstand some light rain?

By Angelos Oct-22/2018 19:53:43

A

Hello Angelos, 
Thanks for your inquiry.

Electric bicycle waterproof level ip54; can withstand normal light rain, but it is not recommended to use rain for a long time; wading height should not exceed 10cm.

Q

Hi. I previously asked for the measurement from the seat to the pedals with the seat post fully extended, and was told it is 110cm. However, this would appear to be the overall heat of the bike, and not the measurement I asked for. Would it be possible to find out the measurement I requested please? This is an important measurement, as it indicates whether the bike would be comfortable for someone with long legs. Thanks.

By Paul Oct-22/2018 07:42:33

A

Hello Paul, 

Hello, the height of the cushion can be stretched up to a maximum height of 110cm. The height of the cushion can be adjusted according to the height of the individual. It is suitable for most users. The height can be referred to the drawings.

http://prntscr.com/l9c3c3


Q

Hi, two questions: 1) Is the seat adjustable? 2) Is it possible to load the battery while using manual mode (builtin generator at the pedals)?

By Dominik Oct-15/2018 12:34:37

A

Hello Dominik,


1. The height of the seat cushion can be adjusted (you can refer to the link http://prntscr.com/l709r0  );

2. The car can be adjusted in three modes: bicycle mode, pure electric mode, electric assist mode (electrically assisted during pedal riding)


Q

how much weight for D2

By Tae-Ahn Jahng Sep-28/2018 11:07:48

A

Hello Tae-Ahn, 

Thank you for your inquiry.

Product weight: 19.5000 kg 

Q

Hi, How many teeth are on the front and rear chain sproket? So I can know the gear ratio. Thanks.

By Neto Sep-25/2018 21:33:53

A

Hello Neto,

The front chain is 48 teeth and the rear gear is 12 teeth.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Does this price include tax, import tax?

By Penny Sep-09/2018 18:38:41

A

Hello Penny,
Tax Information ALL prices listed on GearBest exclude taxes, import fees, and customs duties. Customers may be subject to these fees.

Q

Do you know how much is the shipping to Brazil and the taxes I have to pay?

By Carlos Sep-27/2018 12:25:13

A

Hello Carlos,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hi i m from greece and i want to ask you about the delivery time of this bike. How many days totally would get the bike to arrived to me, and if there is any custom taxes that i have to pay.

By Kwstas Sep-12/2018 19:58:07

A

Hello Kwstas,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Unfortunately, we have no control over these regulations and potential import duties, and cannot predict when tax will occur. To know more about tax in your local country, you can consult with DHL or your local Customs office.

Appreciate your understanding.

 


Q

does the price include import tax?

By Penny Sep-09/2018 18:45:52

A

Hello Penny,
Tax Information ALL prices listed on GearBest exclude taxes, import fees, and customs duties. Customers may be subject to these fees.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!