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Customer Q&A

  • All(16)
  • Product Information(14)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others
Q

Does it have guarantee in Turkey?

By Emir Nov-24/2018 21:37:46

A

Hello Emir,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

it only has a ssd? no HDD?

By gerson Nov-21/2018 11:24:16

A

Hello Gerson,

Yes, it has SSD, but no HDD.


Let me know if you need any further assistance. 


Q

Does it have an MS Office installed?

By Jay Nov-18/2018 13:34:04

A

Hello Jay, 
You can install by your self .

Q

Does it have a MX150 ?

By Dylan Oct-27/2018 13:01:38

A

Hello Dylan, 

Thank you for your inquiry.  

Yes,it is.

Q

Hey, the title says it has fingerprint recognition, but I can't find any information on other sites. Is it a typo (since the Pro version has that)?

By James Oct-06/2018 10:46:31

A

Hello James,


Xiaomi Air 13.3 is a cost-effective notebook which supports fingerprint recognition.

Q

Is the storage capacity expandable?

By Rui Silva Oct-04/2018 11:00:05

A

Hello Rui, 
Sorry, it is not allowed to add memory.

Let me know if you need any help.


Q

Will you have to pay customs in the UAE. And if u have to then how much will it cost

By Yash Sep-27/2018 06:54:24

A

Hello Yash,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

We don't know how much it is.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does the keyboard has backlight?

By Tiago Sep-02/2018 20:02:20

A

Hello Tiago,


Sorry, it does not have backlight.

Q

is this comes with i5-8250U or i5-7200U

By Jaishankar Aug-30/2018 03:08:47

A

Hello Jaishankar, 
CPU: Intel Core i5-8250U 

Let me know if you need any help.

Q

Do you have an SSD expansion slot? Thank you

By francisco Aug-18/2018 08:47:35

A

Hello Francisco, 
Sorry, it doesn't have an SSD expansion slot.

Let me know if you need any help.


Q

Does it have guarantee in Turkey?

By Emir Nov-24/2018 21:37:46

A

Hello Emir,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

it only has a ssd? no HDD?

By gerson Nov-21/2018 11:24:16

A

Hello Gerson,

Yes, it has SSD, but no HDD.


Let me know if you need any further assistance. 


Q

Does it have an MS Office installed?

By Jay Nov-18/2018 13:34:04

A

Hello Jay, 
You can install by your self .

Q

Does it have a MX150 ?

By Dylan Oct-27/2018 13:01:38

A

Hello Dylan, 

Thank you for your inquiry.  

Yes,it is.

Q

Hey, the title says it has fingerprint recognition, but I can't find any information on other sites. Is it a typo (since the Pro version has that)?

By James Oct-06/2018 10:46:31

A

Hello James,


Xiaomi Air 13.3 is a cost-effective notebook which supports fingerprint recognition.

Q

Is the storage capacity expandable?

By Rui Silva Oct-04/2018 11:00:05

A

Hello Rui, 
Sorry, it is not allowed to add memory.

Let me know if you need any help.


Q

Does the keyboard has backlight?

By Tiago Sep-02/2018 20:02:20

A

Hello Tiago,


Sorry, it does not have backlight.

Q

is this comes with i5-8250U or i5-7200U

By Jaishankar Aug-30/2018 03:08:47

A

Hello Jaishankar, 
CPU: Intel Core i5-8250U 

Let me know if you need any help.

Q

Do you have an SSD expansion slot? Thank you

By francisco Aug-18/2018 08:47:35

A

Hello Francisco, 
Sorry, it doesn't have an SSD expansion slot.

Let me know if you need any help.


Q

Can it be shipted with a englisch version of windows 10?

By Tom Aug-15/2018 13:53:29

A

Hello Tom,


Sorry, there is only CN version of the item.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Will you have to pay customs in the UAE. And if u have to then how much will it cost

By Yash Sep-27/2018 06:54:24

A

Hello Yash,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

We don't know how much it is.

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Will i pay taxes if i send the computer in france?

By Fabio Aug-07/2018 22:59:46

A

Hello Fabio,


Unfortunately, we are unable to predict or avoid if there is Customs tax or other related duty fee.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!