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Customer Q&A

  • All(9)
  • Product Information(6)
  • Stock Status(1)
  • Payment
  • About Shipping(1)
  • Others(1)
Q

in stock?

By Eduarfo Mar-08/2019 14:56:35

A

Hello Eduarfo,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

does it have FM radio?

By Leonardo Nov-06/2018 09:15:20

A

Hello Leonardo,

It comes with FM radio.


Q

hello is the power adapter compatible with EU type power socket and plugs ?

By richard b. Sep-06/2018 14:19:01

A

Hello Richard,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does the item have a "three-card slot"? 2 SIMs and (!) 1 TFCard?

By KB Sep-04/2018 20:01:45

A

Hello KB, 

Thank you for your inquiry.

SIM Card: dual Nano SIM or Nano SIM + micro SD.

Q

Hello, please Tell me If the phone has NFC (near field comunication) ?

By Cezar Aug-29/2018 19:07:03

A

Hello Cezar,


No,the phone has not NFC .

Q

hi does it have play store loaded?

By jeremy Aug-03/2018 03:24:37

A

Hello Jeremy, 
Google Play Store: Yes 

Let me know if you need any help.

Q

Hi! Does this phone has any warranty?

By Zsuzsa Szűcs Aug-02/2018 11:22:23

A

Hello Zsuzsa,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

Hello, Is this version includes B20 frequency?

By dominik Jul-27/2018 14:56:40

A

Hello Dominik,


Network:
● GSM: B2 / B3 / B5 / B8
● WCDMA: B1 / B2 / B5 / B8
● FDD-LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 20 / 28, TDD-LTE: B38 / 40

Q

Hi! Express shipping to EU - whjat the company? Processing time?

By Georgy Jul-27/2018 04:32:29

A

Hello Georgy,


It can be shipped to EU with express shipping.

The shipping company depends on the shipping method you choose.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does it have FM radio?

By Leonardo Nov-06/2018 09:15:20

A

Hello Leonardo,

It comes with FM radio.


Q

hello is the power adapter compatible with EU type power socket and plugs ?

By richard b. Sep-06/2018 14:19:01

A

Hello Richard,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does the item have a "three-card slot"? 2 SIMs and (!) 1 TFCard?

By KB Sep-04/2018 20:01:45

A

Hello KB, 

Thank you for your inquiry.

SIM Card: dual Nano SIM or Nano SIM + micro SD.

Q

Hello, please Tell me If the phone has NFC (near field comunication) ?

By Cezar Aug-29/2018 19:07:03

A

Hello Cezar,


No,the phone has not NFC .

Q

hi does it have play store loaded?

By jeremy Aug-03/2018 03:24:37

A

Hello Jeremy, 
Google Play Store: Yes 

Let me know if you need any help.

Q

Hello, Is this version includes B20 frequency?

By dominik Jul-27/2018 14:56:40

A

Hello Dominik,


Network:
● GSM: B2 / B3 / B5 / B8
● WCDMA: B1 / B2 / B5 / B8
● FDD-LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 20 / 28, TDD-LTE: B38 / 40

Q

in stock?

By Eduarfo Mar-08/2019 14:56:35

A

Hello Eduarfo,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi! Express shipping to EU - whjat the company? Processing time?

By Georgy Jul-27/2018 04:32:29

A

Hello Georgy,


It can be shipped to EU with express shipping.

The shipping company depends on the shipping method you choose.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi! Does this phone has any warranty?

By Zsuzsa Szűcs Aug-02/2018 11:22:23

A

Hello Zsuzsa,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.