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Customer Questions & Answers

  • All(10)
  • Product Information(6)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others(1)
Q

Any Warranty for the item?

By Manjeet Nov-07/2018 12:22:33

A

Hello Manjeet
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

hi will it work in india and will it work k with lebara network in united kingdom thanks thanks

By anju Oct-16/2018 21:30:34

A

Hello Anju,

Please be assured that we will match the appropriate converter for you based on your address.


Let me know if you need any further assistance. 


Q

Is black/gold available in Fast 08?

By Tomasz Sep-28/2018 12:51:22

A

Hello Tomasz, 

Thank you for your inquiry.  

Yes,the black/gold is available.

Q

I want to know the delivery time if purchase today

By noel kanon Sep-27/2018 15:24:29

A

Hello Noel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

And how is the warranty on the phone, based on what is the warranty?

By leszk Sep-13/2018 04:39:33

A

Hello Leszk,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

In how much time will you deliver this item. into India,Punjab,Nakodar City,District:Jalandhar.

By Anmol Singh Aug-28/2018 11:15:10

A

Hello Anmol,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this phone come with a power adapter that i could use in canada?

By Frank Aug-13/2018 02:59:20

A

Hello Frank,


We will send an adapter with all our products according to the order's country of delivery.


Q

how many max days will I wait until I get the item

By francesco Aug-09/2018 08:56:51

A

Hello Francesco,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

The Description section states that this has FDD-LTE Band 20 but the Network section says that it does not. Can you clarify if this has Band 20 (800 MHz)?

By Richard Jul-24/2018 18:46:25

A

Hello Richard,

Yes.
Network:
● GSM: B2 / B3 / B5 / B8
● WCDMA: B1 / B2 / B5 / B8
● FDD-LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 20 / 28, TDD-LTE: B38 / 40

Q

Is this certainly the global version? The trip is written in the global version and in the specification Language: English / Chinese

By Marek Jul-20/2018 15:45:33

A

Hello Marek,
The ROM on this Phone supports OTA and is multi language.


Language: Multi-language 

Q

Any Warranty for the item?

By Manjeet Nov-07/2018 12:22:33

A

Hello Manjeet
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

hi will it work in india and will it work k with lebara network in united kingdom thanks thanks

By anju Oct-16/2018 21:30:34

A

Hello Anju,

Please be assured that we will match the appropriate converter for you based on your address.


Let me know if you need any further assistance. 


Q

I want to know the delivery time if purchase today

By noel kanon Sep-27/2018 15:24:29

A

Hello Noel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this phone come with a power adapter that i could use in canada?

By Frank Aug-13/2018 02:59:20

A

Hello Frank,


We will send an adapter with all our products according to the order's country of delivery.


Q

The Description section states that this has FDD-LTE Band 20 but the Network section says that it does not. Can you clarify if this has Band 20 (800 MHz)?

By Richard Jul-24/2018 18:46:25

A

Hello Richard,

Yes.
Network:
● GSM: B2 / B3 / B5 / B8
● WCDMA: B1 / B2 / B5 / B8
● FDD-LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 20 / 28, TDD-LTE: B38 / 40

Q

Is this certainly the global version? The trip is written in the global version and in the specification Language: English / Chinese

By Marek Jul-20/2018 15:45:33

A

Hello Marek,
The ROM on this Phone supports OTA and is multi language.


Language: Multi-language 

Q

Is black/gold available in Fast 08?

By Tomasz Sep-28/2018 12:51:22

A

Hello Tomasz, 

Thank you for your inquiry.  

Yes,the black/gold is available.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

In how much time will you deliver this item. into India,Punjab,Nakodar City,District:Jalandhar.

By Anmol Singh Aug-28/2018 11:15:10

A

Hello Anmol,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how many max days will I wait until I get the item

By francesco Aug-09/2018 08:56:51

A

Hello Francesco,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

And how is the warranty on the phone, based on what is the warranty?

By leszk Sep-13/2018 04:39:33

A

Hello Leszk,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.