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Customer Q&A

  • All(25)
  • Product Information(16)
  • Stock Status(5)
  • Payment
  • About Shipping(3)
  • Others(1)
Q

Good evening, can you inform me if it is possible to pay the purchase by credit card?

By leticia Jan-10/2019 23:45:36

A

Hello Leticia,

 GearBest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

If I order to the UK , will I receive a UK Plug ?

By Jessica Staniforth Nov-13/2018 08:17:04

A

Hello  Jessica,


It comes with  EU plug.

We will send an correct adapter.


Q

Can this product be shipped to Kenya?

By Michael Oct-22/2018 13:35:55

A

Hello Michael, 
Yes,it can.

Q

Why is this product not sent to Brazil?

By Alex Oct-09/2018 10:35:13

A

Hello Alex,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Do you have this phone in stock?

By Gogan Oct-03/2018 19:48:10

A

Hello Gogan,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Do you have this phone in stock?

By Cristian Oct-02/2018 17:08:54

A

Hello Cristian,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Hello, do you have Stock for this product now?

By Cristian Oct-02/2018 17:06:19

A

Hello Cristian,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Hi, Does it come with USB type C to 3.5 headphone jack adapter? Thanks...

By Chad Sep-11/2018 04:06:30

A

Hello Chad, 


Yes. I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Micro USB Slot,Speaker,Type-C 


Let me know if you need any help.

Q

order from us will phone come with us power plug

By ronnell Sep-01/2018 15:23:44

A

Hello Nan,

For your issue, please kindly note:

Yes,it has.

Package Contents:

Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1


Q

Does the A2 have NFC?

By Cosjin Sep-01/2018 01:45:35

A

Hello Cosjin, 
No ,I am sincerely sorry that it does not .

Q

If I order to the UK , will I receive a UK Plug ?

By Jessica Staniforth Nov-13/2018 08:17:04

A

Hello  Jessica,


It comes with  EU plug.

We will send an correct adapter.


Q

Hi, Does it come with USB type C to 3.5 headphone jack adapter? Thanks...

By Chad Sep-11/2018 04:06:30

A

Hello Chad, 


Yes. I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Micro USB Slot,Speaker,Type-C 


Let me know if you need any help.

Q

order from us will phone come with us power plug

By ronnell Sep-01/2018 15:23:44

A

Hello Nan,

For your issue, please kindly note:

Yes,it has.

Package Contents:

Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1


Q

Does the A2 have NFC?

By Cosjin Sep-01/2018 01:45:35

A

Hello Cosjin, 
No ,I am sincerely sorry that it does not .

Q

Is this coming Android One Program or MiUi?

By Nilesh Aug-29/2018 05:57:25

A

Hello Nilesh,

OS: Android 8.1 

Q

Wireless charging?

By Fabio Aug-26/2018 17:57:57

A

Hello Fabio, 

Thank you for your inquiry.

Sorry the item does not support wireless charging.


Q

Does this phone work with google pay?

By Dane Aug-11/2018 17:26:55

A

Hello Dane,

It may work with Google Play Store.

Thank you.

Q

3G HSPA network on the 1700 and 2100 MHz frequencies will work in my country?

By calvin Aug-01/2018 19:29:16

A

Hello Calvin,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B4 1700MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,TDD-LTE,WCDMA 
WIFI: 802.11a/b/g/n/ac wireless internet 
Wireless Connectivity: 3G,4G,Bluetooth,Dual Band WiFi,GPS,GSM,WiFi 
4G LTE: FDD B1 2100MHz,FDD B2 1900MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz

Q

Is it Android One?

By João Torres Jul-29/2018 01:04:56

A

Hello João, 

Thank you for your inquiry.

OS: Android 8.1 

Q

Is this version really with 4G Band 19 ?

By Tucky Jul-25/2018 06:16:29

A

Hello Tucky,


Unlocked for Worldwide use. Please ensure local area network is compatible.

Please check with your carrier/provider before purchasing this item.

Network:
2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B4 1700MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,TDD-LTE,WCDMA 
WIFI: 802.11a/b/g/n/ac wireless internet 
Wireless Connectivity: 3G,4G,Bluetooth,Dual Band WiFi,GPS,GSM,WiFi 
4G LTE: FDD B1 2100MHz,FDD B2 1900MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz

Q

Why is this product not sent to Brazil?

By Alex Oct-09/2018 10:35:13

A

Hello Alex,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Do you have this phone in stock?

By Gogan Oct-03/2018 19:48:10

A

Hello Gogan,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Do you have this phone in stock?

By Cristian Oct-02/2018 17:08:54

A

Hello Cristian,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Hello, do you have Stock for this product now?

By Cristian Oct-02/2018 17:06:19

A

Hello Cristian,
Yes, we have stock, please feel free to order it.
Best Regards

Q

hello, i don't undestend if Mi A2 128gb is avaible and redy to ship or not because I would it within the 05/09/2018. Furthermore it was at 335 $ 8285€ and now at 345$ (299€)....

By Stefano Aug-09/2018 17:25:26

A

Hello Stefano,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Can this product be shipped to Kenya?

By Michael Oct-22/2018 13:35:55

A

Hello Michael, 
Yes,it can.

Q

If i buy today, when you send it ?

By Alessandro Aug-23/2018 16:05:42

A

Hello Alessandro,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What about tax? I want to order this product to germany, will i pay tax?

By Vladimir Jul-24/2018 16:25:47

A

Hello Vladimir,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Good evening, can you inform me if it is possible to pay the purchase by credit card?

By leticia Jan-10/2019 23:45:36

A

Hello Leticia,

 GearBest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.