All
Product keywords
Please enter the email address account

Customer Q&A

  • All(9)
  • Product Information(5)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others(1)
Q

Can you send this product to Sweden and if so, from which warehouse do you send and how long does it take.

By Daniel K Mar-11/2019 06:45:06

A

Hello Daniel,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I want to buy this product, im from México how can i do it.??

By Isidro Nov-14/2018 17:20:15

A

Hello Isidro,


To place an order with Gearbest is easy, simply follow the steps below:

1. Sign in to your GB account through your registered email address.

2. Add the items you wish to purchase to your shopping cart. Choose your delivery country and shipping method. The shipping cost will be shown. 

3. Click "Proceed to check out". You will find different payment options for you to select from. 

4. Fill in your account details and address . Then click “Place your order ”.

You can pay for your order via PayPal or credit card via PayPal. We also accept payments via Western Union or bank transfer.


Q

does that bike have a belt or a chain?

By tsmgo Oct-18/2018 21:34:14

A

Hello Tsmgo,


Please note that the chain of this product is rubber.

Let me know if you need any further assistance. 


Q

Hello! Which countries do you ship to?

By Maccesz Oct-16/2018 13:18:12

A

Hello Maccesz, 


We offer products internationally from warehouses all over the World. Products and services are based on your own location.  

Q

The international version comes with a carbon belt (instead of a chain) and fenders. Are you sure this is the international version as you state it comes without fenders. (PLEASE don't answear like a robot)

By olivier dutkiewicz Oct-15/2018 08:13:18

A

Hello olivier,


Yes, this is the international version of the European version.

Q

Hello, I am confused. On the product picture i see the version with the rubber chain. if I buy this product will it have the rubber and not the metal chain?

By tsmgo Oct-13/2018 10:05:13

A

Hello Tsmgo,


Please note that this chain is rubber.

Let me know if you need any further assistance. 


Q

It is international version you say. Does it have english menu on the electronic display?

By Marios Aug-26/2018 02:55:42

A

Hello Marios, 

Yes, it has English menu on the electronic display.

Let me know if you need any help.

Q

This international version of the bicycle is suppose to have fenders and parking racks. Could please clarify this?

By Eva Aug-16/2018 13:16:02

A

Hello Eva,

For your issue, please kindly note:

Package Content: 1 x Electric Bike, 1 x Wrench, 1 x Charger, 1 x English Manual

Sorry, it doesn't  include accessories like (Fenders, bike stand, rail guard).


Let me know if you need any help.


Q

Does this include accessories like (Fenders, bike stand, rail guard)?

By aragon Aug-13/2018 07:15:08

A

Hello Aragon, 

Package Content: 1 x Electric Bike, 1 x Wrench, 1 x Charger, 1 x English Manual

Sorry, it doesn't  include accessories like (Fenders, bike stand, rail guard).


Let me know if you need any help.


Q

does that bike have a belt or a chain?

By tsmgo Oct-18/2018 21:34:14

A

Hello Tsmgo,


Please note that the chain of this product is rubber.

Let me know if you need any further assistance. 


Q

The international version comes with a carbon belt (instead of a chain) and fenders. Are you sure this is the international version as you state it comes without fenders. (PLEASE don't answear like a robot)

By olivier dutkiewicz Oct-15/2018 08:13:18

A

Hello olivier,


Yes, this is the international version of the European version.

Q

Hello, I am confused. On the product picture i see the version with the rubber chain. if I buy this product will it have the rubber and not the metal chain?

By tsmgo Oct-13/2018 10:05:13

A

Hello Tsmgo,


Please note that this chain is rubber.

Let me know if you need any further assistance. 


Q

This international version of the bicycle is suppose to have fenders and parking racks. Could please clarify this?

By Eva Aug-16/2018 13:16:02

A

Hello Eva,

For your issue, please kindly note:

Package Content: 1 x Electric Bike, 1 x Wrench, 1 x Charger, 1 x English Manual

Sorry, it doesn't  include accessories like (Fenders, bike stand, rail guard).


Let me know if you need any help.


Q

Does this include accessories like (Fenders, bike stand, rail guard)?

By aragon Aug-13/2018 07:15:08

A

Hello Aragon, 

Package Content: 1 x Electric Bike, 1 x Wrench, 1 x Charger, 1 x English Manual

Sorry, it doesn't  include accessories like (Fenders, bike stand, rail guard).


Let me know if you need any help.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Can you send this product to Sweden and if so, from which warehouse do you send and how long does it take.

By Daniel K Mar-11/2019 06:45:06

A

Hello Daniel,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I want to buy this product, im from México how can i do it.??

By Isidro Nov-14/2018 17:20:15

A

Hello Isidro,


To place an order with Gearbest is easy, simply follow the steps below:

1. Sign in to your GB account through your registered email address.

2. Add the items you wish to purchase to your shopping cart. Choose your delivery country and shipping method. The shipping cost will be shown. 

3. Click "Proceed to check out". You will find different payment options for you to select from. 

4. Fill in your account details and address . Then click “Place your order ”.

You can pay for your order via PayPal or credit card via PayPal. We also accept payments via Western Union or bank transfer.


Q

Hello! Which countries do you ship to?

By Maccesz Oct-16/2018 13:18:12

A

Hello Maccesz, 


We offer products internationally from warehouses all over the World. Products and services are based on your own location.  

Q

It is international version you say. Does it have english menu on the electronic display?

By Marios Aug-26/2018 02:55:42

A

Hello Marios, 

Yes, it has English menu on the electronic display.

Let me know if you need any help.