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Customer Questions

  • All(9)
  • Product Information(8)
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  • Others(1)
Q

How many years is the lifetime of the battery? If I need to change the battery how can this be done?

By Tiff Feb-03/2020 20:54:34

A
Hi! The service life of lithium batteries is generally 3 to 5 years, which is the same as that of mobile phones. The longer the battery is used, the performance of the battery will decline.If you need to replace the battery, you can buy it from our company, or you can purchase an extra battery for backup.
Q

Hi, can I charge this bike using a solar panel? Many thanks Pieter

By pieter ten have Jan-31/2020 10:19:27

A
Hi! I'm very sorry, electric bicycles are power products. They consume a lot of power and power. They can only be charged with 110V ~ 220V AC power from a charger. Solar energy can only be used for general lighting.
Q

What is the deliver time to the Netherlands?

By Camiel Erselina Jan-13/2020 18:15:50

A
Hi!You can see the shipping cost and delivery time during the checkout. For more https://www.gearbest.com/about/shipping-methods.html
Q

What is the voltage of battery ?? Ah is nothing without the knowledge how many volts it have ! Thanks.

By Josef Dec-10/2019 12:01:31

A
Hello Josef, ● Input voltage: 100 - 240V
Q

What is the maximum height of the saddle to the peddle for someone who has a 32inch inside leg.

By phil Sep-16/2019 15:12:42

A
Hello Phil,The maximum height is 102CM.
Q

Please could you tell me the height of the frame from floor level to the top of the battery . Thank you

By Gill Lawler Jun-02/2019 11:52:32

A
Hello Gill,It is 60cm.
Q

Does this item ship to Brazil?

By Eryc Jan-06/2019 12:58:24

A
Hello Eryc,We are sorry that we cannot ship to your country.Let me know if you need any further assistance. 
Q

What is the weight of the bike please?

By Elhaik David Dec-09/2018 14:41:35

A
Hello Elhaik,I have already found information about the product you want for you:Product weight: 17.5000 kg Let me know if you need any further assistance. 
Q

1) Can I take out batterie and charge it in my flat? 2) Max. height of saddle? 3) 17kg weight including batterie?

By Peter Nov-15/2018 17:47:21

A
Hello Peter,You can't take out the battery to charge.The height of the saddle is about 50cm.17kg is the net weight of the car.