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Customer Q&A

  • All(11)
  • Product Information(7)
  • Stock Status
  • Payment
  • About Shipping
  • Others(4)
Q

Dose this phone work on US cell phone plans? I have MetroPCS I think it is part of T-Mobile network.

By Jeff Jan-02/2019 23:00:55

A

Hello Jeff, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

I know this phone has two sim slots, my question is, do you have to have two sim cards or can you use only one sim card

By William Dec-13/2018 01:24:46

A

Hello William, 
This item supports dual SIM card .

Q

What is the warranty on this product?

By moses Dec-10/2018 13:42:33

A

Hello Moses 


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

if in case any problem is seen in the mobile ....in that case is their any service centers in India

By ravi Nov-25/2018 18:41:54

A

Hello Ravi
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can this phone be charged using USB cable or another cable if one can't find the wireless charger?

By ken Nov-24/2018 06:14:09

A

Hello Ken, 

Thank you for your inquiry.

Yes, you can charge it with a USB cable. 

Q

will it work in Saudi Arabia

By hashim Nov-15/2018 07:11:35

A

Hello hashim, 
Yes,it will.

Q

Did OTG support?

By Jojosapien Oct-21/2018 18:21:24

A

Hello Jojosapien,


We are very happy to tell you that it supports OTG .

Let me know if you need any further assistance. 


Q

Will it work on Indian networks and charge on indian power supply of 220 V 50 Hz

By Asheesh Aggarwal Sep-19/2018 05:45:43

A

Hello Asheesh,

We will send an adapter with all our products according to the order's country of delivery.

Please check with your local communication company if they suport this network frequency:

● GSM: 850 / 900 / 1800 / 1900MHz, CDMA: BC0 / BC1
● WCDMA: B1 / 2 / 4 / 5 / 8, TD-SCDMA: B34 / 39
● FDD-LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 13 / 17 / 18 / 19 / 20 / 25 / 26 / 28A / 28B, TDD-LTE: B34 / 38 / 39 / 40 / 41

Q

Blackview BV9500 pro= will this work on Australian networks and does the charger come with an Australian plug

By nick Aug-29/2018 10:22:47

A

Hello Nick,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
● GSM: 850 / 900 / 1800 / 1900MHz, CDMA: BC0 / BC1
● WCDMA: B1 / 2 / 4 / 5 / 8, TD-SCDMA: B34 / 39
● FDD-LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 13 / 17 / 18 / 19 / 20 / 25 / 26 / 28A / 28B, TDD-LTE: B34 / 38 / 39 / 40 / 41


It comes with EU plug.

We will send an correct adapter.

Q

Will it come with a screen protector and a case ? How long will it take for delivery in Birmingham, England ?

By Deepak Aug-15/2018 19:45:50

A

Hello Deepak,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

This item contains :

Cell Phone: 1 
Charger: 1 
Earphones: 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1


 


Q

Dose this phone work on US cell phone plans? I have MetroPCS I think it is part of T-Mobile network.

By Jeff Jan-02/2019 23:00:55

A

Hello Jeff, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

I know this phone has two sim slots, my question is, do you have to have two sim cards or can you use only one sim card

By William Dec-13/2018 01:24:46

A

Hello William, 
This item supports dual SIM card .

Q

What is the warranty on this product?

By moses Dec-10/2018 13:42:33

A

Hello Moses 


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

will it work in Saudi Arabia

By hashim Nov-15/2018 07:11:35

A

Hello hashim, 
Yes,it will.

Q

Did OTG support?

By Jojosapien Oct-21/2018 18:21:24

A

Hello Jojosapien,


We are very happy to tell you that it supports OTG .

Let me know if you need any further assistance. 


Q

Blackview BV9500 pro= will this work on Australian networks and does the charger come with an Australian plug

By nick Aug-29/2018 10:22:47

A

Hello Nick,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Network:
● GSM: 850 / 900 / 1800 / 1900MHz, CDMA: BC0 / BC1
● WCDMA: B1 / 2 / 4 / 5 / 8, TD-SCDMA: B34 / 39
● FDD-LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 13 / 17 / 18 / 19 / 20 / 25 / 26 / 28A / 28B, TDD-LTE: B34 / 38 / 39 / 40 / 41


It comes with EU plug.

We will send an correct adapter.

Q

Will it come with a screen protector and a case ? How long will it take for delivery in Birmingham, England ?

By Deepak Aug-15/2018 19:45:50

A

Hello Deepak,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

This item contains :

Cell Phone: 1 
Charger: 1 
Earphones: 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1


 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

if in case any problem is seen in the mobile ....in that case is their any service centers in India

By ravi Nov-25/2018 18:41:54

A

Hello Ravi
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can this phone be charged using USB cable or another cable if one can't find the wireless charger?

By ken Nov-24/2018 06:14:09

A

Hello Ken, 

Thank you for your inquiry.

Yes, you can charge it with a USB cable. 

Q

Will it work on Indian networks and charge on indian power supply of 220 V 50 Hz

By Asheesh Aggarwal Sep-19/2018 05:45:43

A

Hello Asheesh,

We will send an adapter with all our products according to the order's country of delivery.

Please check with your local communication company if they suport this network frequency:

● GSM: 850 / 900 / 1800 / 1900MHz, CDMA: BC0 / BC1
● WCDMA: B1 / 2 / 4 / 5 / 8, TD-SCDMA: B34 / 39
● FDD-LTE: B1 / 2 / 3 / 4 / 5 / 7 / 8 / 12 / 13 / 17 / 18 / 19 / 20 / 25 / 26 / 28A / 28B, TDD-LTE: B34 / 38 / 39 / 40 / 41

Q

Dose this cell phone come unlocked? Blackview Bv9500.

By Ruben Frausto Aug-07/2018 21:18:24

A

Hello Ruben, 
This item has been unlocked for Worldwide use.