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Customer Q&A

  • All(29)
  • Product Information(21)
  • Stock Status(1)
  • Payment(3)
  • About Shipping(3)
  • Others(1)
Q

Will this phone work in Canada on a 3g 4g network And work with Lucky Mobile or Chatr Mobile

By Eddy Apr-03/2019 17:43:13

A

Hello  Eddy,

Please click here http://maps.mobileworldlive.com/  for Network Frequency of your country. 

Q

version global?

By Alexia Lima Nov-30/2018 11:13:25

A

Hello Alexia, 
Yes,it is Global Version.

Q

HI . Will this phone function okay in the United kingdom in 3G and 4G. Thanks

By connor maguire Nov-23/2018 23:38:13

A


Hello Connor,

Can be used in the UK.


Q

I live in the United States ... At&t is my preferred carrier. will this Xiaomi (and other Xiaomi phones) work fully in US? would I need to check each model before buying? I was hoping the global version would work on At&t network? THANK You for your help.

By jeremyhfoster Nov-22/2018 14:53:16

A

Hello Jeremyhfoster,

Please note that this product is an original international version, so it can be used worldwide. But its charger is the EU plug. If you are going to use it in the US, you may need an adapter.


Let me know if you need any further assistance. 


Q

hello does mi a2 lite supports otg

By kiranb Nov-17/2018 13:37:04

A

Hello Kiranb,

We are sorry that it may not be supported.


Let me know if you need any further assistance. 


Q

I want to purchase this product and get it shipped to the US. But I will be gifting it to someone in India. And since it says it's a global version, I am just curious which charging adapter is included in this?

By Niket Thakker Oct-23/2018 21:33:09

A

Hello Niket,


It comes with EU plug.

Q

can you price the items in zar

By meena Oct-13/2018 20:20:21

A

Hello Meena,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

how much is the processing time for shipping?

By Gonzalo Sep-27/2018 15:06:39

A

Hello Gonzalo,


Generally, the average processing time is between 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is generally between 3-5 business days. The total delivery time is the processing time plus the shipping time.

Q

I am in the UK and I want to order this phone. Will I need to pay import tax?

By Oliver Sep-23/2018 21:34:05

A

Hello Oliver,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

how much will this cost in Philipine peso currency?

By john irvin Sep-21/2018 07:32:59

A

Hello John,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Will this phone work in Canada on a 3g 4g network And work with Lucky Mobile or Chatr Mobile

By Eddy Apr-03/2019 17:43:13

A

Hello  Eddy,

Please click here http://maps.mobileworldlive.com/  for Network Frequency of your country. 

Q

version global?

By Alexia Lima Nov-30/2018 11:13:25

A

Hello Alexia, 
Yes,it is Global Version.

Q

HI . Will this phone function okay in the United kingdom in 3G and 4G. Thanks

By connor maguire Nov-23/2018 23:38:13

A


Hello Connor,

Can be used in the UK.


Q

I live in the United States ... At&t is my preferred carrier. will this Xiaomi (and other Xiaomi phones) work fully in US? would I need to check each model before buying? I was hoping the global version would work on At&t network? THANK You for your help.

By jeremyhfoster Nov-22/2018 14:53:16

A

Hello Jeremyhfoster,

Please note that this product is an original international version, so it can be used worldwide. But its charger is the EU plug. If you are going to use it in the US, you may need an adapter.


Let me know if you need any further assistance. 


Q

hello does mi a2 lite supports otg

By kiranb Nov-17/2018 13:37:04

A

Hello Kiranb,

We are sorry that it may not be supported.


Let me know if you need any further assistance. 


Q

I want to purchase this product and get it shipped to the US. But I will be gifting it to someone in India. And since it says it's a global version, I am just curious which charging adapter is included in this?

By Niket Thakker Oct-23/2018 21:33:09

A

Hello Niket,


It comes with EU plug.

Q

can you price the items in zar

By meena Oct-13/2018 20:20:21

A

Hello Meena,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

how much will this cost in Philipine peso currency?

By john irvin Sep-21/2018 07:32:59

A

Hello John,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Is the OS miui or the original Android one 8.1

By Sunil Sep-17/2018 13:57:45

A

Hello Sunil,


System: Android 8.1

Q

This model has MicroSD Slot?

By Marco Sep-07/2018 06:31:59

A

Hello Marco, 


I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Micophone,Micro USB Slot,Speaker,TF/Micro SD Card Slot 


Let me know if you need any help.

Q

how much is the processing time for shipping?

By Gonzalo Sep-27/2018 15:06:39

A

Hello Gonzalo,


Generally, the average processing time is between 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is generally between 3-5 business days. The total delivery time is the processing time plus the shipping time.

Q

what is the cost of shipping charges

By harshit Aug-30/2018 15:50:16

A

Hello harshit,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


Q

Pls tell approximately charges of delivery to India

By Gurwinder Singh Aug-27/2018 06:39:53

A

Hello Gurwinder,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hello, I am in Germany, I would like to buy a Xiaomi Mi A2 Light but I want to be sure about the Tax, How much I should pay for Tax? Tnx

By Saeed Jul-24/2018 15:52:54

A

Hello Saeed,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I am in the UK and I want to order this phone. Will I need to pay import tax?

By Oliver Sep-23/2018 21:34:05

A

Hello Oliver,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hello can you write 50$ or less on the package please , to avoid taxes .

By jamal Sep-05/2018 21:18:31

A

Hello Jamal,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

what are the charges for customs . I am living in india.

By anuj Aug-24/2018 03:10:30

A

Hello Anuj, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

does this have NFC and wireless charging

By Dino Aug-09/2018 14:32:03

A

Hello Dino,


It does not have NFC.

It supports wireless charging,but you need to buy by yourself.