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Customer Questions & Answers

  • All(37)
  • Product Information(27)
  • Stock Status
  • Payment
  • About Shipping(7)
  • Others(2)
Q

This phone in the information say it has bluetooth 5.0 But if you look on their site it says bluetooth 4.1

By Mark Feb-20/2019 16:35:24

A

Hello Mark, 
●Bluetooth:5.0

Let me know if you need any help.

Q

Does this phone have a Polish language?

By Przemek Jan-28/2019 00:19:05

A

Hello Przemek, 
Yes ,it does .

Q

is this android one?

By Abbas Khan Jan-18/2019 07:49:28

A

Hello Abbas,

Yes, it is Android.

Q

Is the phone posted via ordinary mail or Aramex (other courier) service?

By Alexis Georgiou Jan-17/2019 10:06:30

A

Hello Alexis,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

1. Is this phone refurbished or brand new? 2. Does it get official warranty?

By Abrar Faiyaz Helal Jan-17/2019 01:35:04

A

Hello Abrar,

We can guarantee that the item is brand new. We hope you will enjoy it . 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hi, Does it have NFC Thanks

By Ciaran Dec-31/2018 13:56:53

A

Hello  Ciaran,


No, it does not support the NFC function.


Q

can I get the cell phone unlocked

By Russell Dec-21/2018 03:46:55

A

Hello Russell, 
Unlocked for Worldwide use.

Q

Is the price includes charger?

By Vicki Dec-01/2018 14:38:30

A

Hello Vicki, 
This item contains :

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

is indian network work on this global virsion

By Rj Vicky sen Nov-24/2018 17:41:46

A

Hello Rj,

For your issue, please kindly note:

Yes,it can.

Q

I am thinking of purchasing Xiaomi A2 Lite phone Global Version. Would this phone work in the United Kingdom?

By Rashmi Teli Nov-23/2018 12:42:57

A

Hello Rashmi, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

This phone in the information say it has bluetooth 5.0 But if you look on their site it says bluetooth 4.1

By Mark Feb-20/2019 16:35:24

A

Hello Mark, 
●Bluetooth:5.0

Let me know if you need any help.

Q

Does this phone have a Polish language?

By Przemek Jan-28/2019 00:19:05

A

Hello Przemek, 
Yes ,it does .

Q

is this android one?

By Abbas Khan Jan-18/2019 07:49:28

A

Hello Abbas,

Yes, it is Android.

Q

1. Is this phone refurbished or brand new? 2. Does it get official warranty?

By Abrar Faiyaz Helal Jan-17/2019 01:35:04

A

Hello Abrar,

We can guarantee that the item is brand new. We hope you will enjoy it . 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hi, Does it have NFC Thanks

By Ciaran Dec-31/2018 13:56:53

A

Hello  Ciaran,


No, it does not support the NFC function.


Q

can I get the cell phone unlocked

By Russell Dec-21/2018 03:46:55

A

Hello Russell, 
Unlocked for Worldwide use.

Q

Is the price includes charger?

By Vicki Dec-01/2018 14:38:30

A

Hello Vicki, 
This item contains :

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

is indian network work on this global virsion

By Rj Vicky sen Nov-24/2018 17:41:46

A

Hello Rj,

For your issue, please kindly note:

Yes,it can.

Q

I am thinking of purchasing Xiaomi A2 Lite phone Global Version. Would this phone work in the United Kingdom?

By Rashmi Teli Nov-23/2018 12:42:57

A

Hello Rashmi, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

Hi gearbest, This smartphone has Android 8.1, will it update to Android 9?

By Ricardo Nov-23/2018 02:09:58

A

Hello Ricardo, 
The ROM on this Phone supports OTA .

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Is the phone posted via ordinary mail or Aramex (other courier) service?

By Alexis Georgiou Jan-17/2019 10:06:30

A

Hello Alexis,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

it will delivered in india also

By abhinav Nov-19/2018 12:49:55

A

Hello Abhinav,

We are pleased to inform you that we can ship all over the world, including your country.


Q

Do I need to pay tax for this item delivered in Austria?

By Sk Oct-16/2018 18:21:53

A

Hello Sk,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

i want to ask u about shipping, I want the Product in 2 Days or 3, How mush i will pay. Thank you for your time.

By ayman Sep-25/2018 20:58:39

A

Hello Ayman,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Where are the warehouses fast-08 and fast-29?

By Álvaro Ferreira Aug-30/2018 22:42:50

A

Hello  Álvaro,


We are very happy to assist you. Unfortunately we cannot offer you our company’s private information, however please rest assured we will ship your products from a warehouse closest to your destination and based on your order situation. 


Q

is it mi a2 delivery to India,

By Aravind india Aug-25/2018 14:23:27

A

Hello Aravind, 
We sent this item to India . You can add the item to your cart first.

Q

If i choose Priority Line shipping is it customs duty free? So I don't have to pay extra customs fee? Thanks.

By Kac Malac Aug-11/2018 07:46:48

A

Hello Kac, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Does phone come with a user manual? Is screen protector included? Is phone global version?

By leo moreno Sep-12/2018 06:33:21

A

Hello Leo, 

Package Contents

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Sorry, it doesn't have a user manual and screen protector.

It is Global Edition.

Let me know if you need any help.


Q

What is the warranty on this phone??

By Jake Aug-13/2018 21:58:43

A

Hello Jake
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html