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Customer Questions & Answers

  • All(23)
  • Product Information(18)
  • Stock Status
  • Payment(2)
  • About Shipping(2)
  • Others(1)
Q

does the product ships to india and how much time does it takes

By divyanshu Feb-27/2019 03:04:13

A

Hello Divyanshu,


Yes, we can ship this item to India.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 


Q

can you accept a cashier check

By Willy james Feb-25/2019 11:42:30

A

Hello Willy,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

does it support english language

By gowtham Feb-21/2019 19:48:45

A

Hello Gowtham, 

Thank you for your inquiry.

Yes, it can support English.


Q

I would like to know if it is the Xiaomi Black Shark or Xiaomi Black Shark 2

By ENRIQUE Feb-14/2019 18:46:31

A

Hello Enrique,

It is a Xiaomi Black Shark.

Q

Does this mobile support Polish language?

By Marcin Feb-06/2019 19:55:50

A

Hello Marcin, 

No ,I am sincerely sorry that it does not .
You can download these languages by yourself .

Q

cost in inr

By lajmukhi Jan-31/2019 01:40:58

A

Hello Lajmukhi,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Does it come with english language?

By esam Jan-15/2019 13:39:16

A

Hello Esam,

Language: German, French, Portuguese, Turkish, Spanish, Russian, Japanese, Italian, Malay, Indonesian, Vietnamese, Thai ( This language pack will be updated on September 17. You need to download these languages by yourself at that day.) 

Q

the product support thai language.are you sure?

By carbine Dec-05/2018 01:08:36

A

Hello carbine, 
Language: German, French, Portuguese, Turkish, Spanish, Russian, Japanese, Italian, Malay, Indonesian, Vietnamese, Thai ( This language pack will be updated on September 17. You need to download these languages by yourself at that day.) 

Q

does it support wireless charging ?

By Mubeen Nov-07/2018 05:30:54

A

Hello  Mubeen,


No, it does not support wireless charging function.


Q

Is this compatible with US cell networks?

By Nunya Oct-05/2018 03:46:27

A

Hello Nunya,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

does it support english language

By gowtham Feb-21/2019 19:48:45

A

Hello Gowtham, 

Thank you for your inquiry.

Yes, it can support English.


Q

I would like to know if it is the Xiaomi Black Shark or Xiaomi Black Shark 2

By ENRIQUE Feb-14/2019 18:46:31

A

Hello Enrique,

It is a Xiaomi Black Shark.

Q

Does this mobile support Polish language?

By Marcin Feb-06/2019 19:55:50

A

Hello Marcin, 

No ,I am sincerely sorry that it does not .
You can download these languages by yourself .

Q

Does it come with english language?

By esam Jan-15/2019 13:39:16

A

Hello Esam,

Language: German, French, Portuguese, Turkish, Spanish, Russian, Japanese, Italian, Malay, Indonesian, Vietnamese, Thai ( This language pack will be updated on September 17. You need to download these languages by yourself at that day.) 

Q

the product support thai language.are you sure?

By carbine Dec-05/2018 01:08:36

A

Hello carbine, 
Language: German, French, Portuguese, Turkish, Spanish, Russian, Japanese, Italian, Malay, Indonesian, Vietnamese, Thai ( This language pack will be updated on September 17. You need to download these languages by yourself at that day.) 

Q

does it support wireless charging ?

By Mubeen Nov-07/2018 05:30:54

A

Hello  Mubeen,


No, it does not support wireless charging function.


Q

Is this compatible with US cell networks?

By Nunya Oct-05/2018 03:46:27

A

Hello Nunya,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Does this item support the b12 network band, because xiaomi states it does so is it a typo in the description? Also does it now support English in the updated language pack?

By Robbie Sep-29/2018 23:21:35

A

Hello Robbie, 


Does not support B12.

Q

Does it supports English language and Google play

By malhaar Sep-20/2018 19:01:10

A

Hello Malhaar, 

Thank you for your inquiry.

Language: German, French, Portuguese, Turkish, Spanish, Russian, Japanese, Italian, Malay, Indonesian, Vietnamese, Thai ( This language pack will be updated on September 17. You need to download these languages by yourself at that day.) 

Google Play Store: Yes.

Q

Does this product support Korean?

By yahaman Aug-28/2018 21:16:10

A

Hello Yahaman, 
No ,I am sincerely sorry that it does not .

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

can you accept a cashier check

By Willy james Feb-25/2019 11:42:30

A

Hello Willy,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

cost in inr

By lajmukhi Jan-31/2019 01:40:58

A

Hello Lajmukhi,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

does the product ships to india and how much time does it takes

By divyanshu Feb-27/2019 03:04:13

A

Hello Divyanshu,


Yes, we can ship this item to India.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 


Q

i would like to know when it will be shiped.

By Alexander Aug-04/2018 04:56:12

A

Hello Alexander,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hello i would like to know , if there are in the package a french power charger ? thanks you a lot

By Tuan Sep-11/2018 19:40:04

A

Hello Tuan,


We will send an adapter with all our products according to the order's country of delivery.