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Customer Q&A

  • All(32)
  • Product Information(30)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others
Q

can I increase ram memory from 4 to 8gb?

By marc Dec-10/2018 06:08:37

A

Hello marc, 
External Memory: TF card up to 128GB (not included) 

Q

Where is OS installed? On smaller 32GB eMMC or on regular 128GB m2.SSD?

By Tadej Dec-09/2018 12:15:45

A

Hello Tadej,

Sincerely sorry for the late response.

The system is the default Android in EMMC.Thank you.

Q

Does the lapbook se support nvme disk?

By Marinos Karagiorgis Nov-29/2018 19:17:03

A


Hello Marinos,

   


Support M2 2280ssd.

Q

Hi, Is it brand new? Also, does the one year warranty apply because the link doesn't work. Thanks

By Aneta Nov-22/2018 16:35:48

A

Hello Aneta,

We can guarantee that all of our items are brand new. We hope you will enjoy them. 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html    



   


Q

Can you upgrade 4gb to 8gb?

By Eugene Loh Nov-22/2018 02:47:23

A

Hello Eugene, 
External Memory: TF card up to 128GB (not included) 

Q

Is the laptop completely made of aluminum?

By Martin Nov-21/2018 17:49:02

A

Hello Martin,


The keyboard is plastic, the other is aluminum alloy.

Q

I wish to inform you that when i ask "How hot does this laptop get under load" I do not mean "How many days will it take to ship". This is not a complaint, this is me trying to get a answer to a reasonable question. What temperature will this laptop reach when applying maximum performance? Or What is the hottest temperature this laptop will reach? Because this laptop does not include a fan, this is a concerning point to me.

By Ben Nov-16/2018 05:23:43

A

Hello Ben, 
The tablet problem depends on how the user uses it. The higher the power consumption, the faster the heat, and there is no fan inside the notebook. Cooling will not be as good as a fan.

Q

This is a fanless laptop correct? If so, how well will it perform running modern games as compared to a laptop with fans with the same components? Thank you!

By Ben Nov-12/2018 19:39:33

A

Hello Ben, 

This notebook is more suitable for office, the game performance may not be as good as a fan, but can also play games.

Q

can you ship to Singapore? how long will it take?

By yeo Nov-09/2018 13:35:24

A

Hello Yeo,

We sent this item to Singapore . You can add the item to your cart first.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the version of Windows? Is it Home? S? 64-bit?

By Michał Nov-07/2018 21:23:44

A

Hello Michał,

I apologize for my late response.

Microsoft Windows 10 OS

It is Home64 bit operating system

Q

can I increase ram memory from 4 to 8gb?

By marc Dec-10/2018 06:08:37

A

Hello marc, 
External Memory: TF card up to 128GB (not included) 

Q

Where is OS installed? On smaller 32GB eMMC or on regular 128GB m2.SSD?

By Tadej Dec-09/2018 12:15:45

A

Hello Tadej,

Sincerely sorry for the late response.

The system is the default Android in EMMC.Thank you.

Q

Does the lapbook se support nvme disk?

By Marinos Karagiorgis Nov-29/2018 19:17:03

A


Hello Marinos,

   


Support M2 2280ssd.

Q

Hi, Is it brand new? Also, does the one year warranty apply because the link doesn't work. Thanks

By Aneta Nov-22/2018 16:35:48

A

Hello Aneta,

We can guarantee that all of our items are brand new. We hope you will enjoy them. 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html    



   


Q

Can you upgrade 4gb to 8gb?

By Eugene Loh Nov-22/2018 02:47:23

A

Hello Eugene, 
External Memory: TF card up to 128GB (not included) 

Q

Is the laptop completely made of aluminum?

By Martin Nov-21/2018 17:49:02

A

Hello Martin,


The keyboard is plastic, the other is aluminum alloy.

Q

I wish to inform you that when i ask "How hot does this laptop get under load" I do not mean "How many days will it take to ship". This is not a complaint, this is me trying to get a answer to a reasonable question. What temperature will this laptop reach when applying maximum performance? Or What is the hottest temperature this laptop will reach? Because this laptop does not include a fan, this is a concerning point to me.

By Ben Nov-16/2018 05:23:43

A

Hello Ben, 
The tablet problem depends on how the user uses it. The higher the power consumption, the faster the heat, and there is no fan inside the notebook. Cooling will not be as good as a fan.

Q

This is a fanless laptop correct? If so, how well will it perform running modern games as compared to a laptop with fans with the same components? Thank you!

By Ben Nov-12/2018 19:39:33

A

Hello Ben, 

This notebook is more suitable for office, the game performance may not be as good as a fan, but can also play games.

Q

can you ship to Singapore? how long will it take?

By yeo Nov-09/2018 13:35:24

A

Hello Yeo,

We sent this item to Singapore . You can add the item to your cart first.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the version of Windows? Is it Home? S? 64-bit?

By Michał Nov-07/2018 21:23:44

A

Hello Michał,

I apologize for my late response.

Microsoft Windows 10 OS

It is Home64 bit operating system

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

send a laptop india

By sasikumar Oct-29/2018 23:59:59

A

Hello Sasikumar,

We are pleased to inform you that we can ship all over the world, including your country.


Q

Can you send it to Colombia? How long will it take?

By Felince Oct-27/2018 11:06:59

A

Hello Felince,

We sent this item to Colombia. You can add the item to your cart first.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!