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Customer Questions & Answers

  • All(16)
  • Product Information(12)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others(1)
Q

Hello, i want to ask you about warranty. I want to buy this phone but i scared what if phone doesnt work. Thank you for Answer.

By Peter Mar-05/2019 08:09:37

A

Hello Peter
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this phone support Face ID, to unlock? Or just fingerprint?

By Radovan Urbanovič Feb-14/2019 12:23:37

A

Hello Radovan,

It supports both Face ID and fingerprint to unlock.

Q

does this phone have nfc?

By shaun Nov-27/2018 21:59:41

A

Hello shaun,

For your issue, please kindly note:

Yes,it has.

Q

can it ship in india

By rahul Nov-23/2018 13:16:59

A

Hello Rahul, 

We sent this item to India. You can add the item to your cart first.


Q

Can you ship to Hong Kong?

By Sean Lee Nov-20/2018 08:10:47

A

Hello Sean,

For your issue, please kindly note:

Sorry,it can not be shipped to Hong Kong.



Q

how abour servuce center in incase of any issues in phone?

By Yuvaraj Sep-23/2018 10:21:42

A

Hello Yuvaraj
For after sales issue, please go to our Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Does this phone support Indian language like Hindi Nepali?

By Chhedup Dorjee Lepcha Sep-19/2018 05:35:06

A

Hello Chhedup, 
Yes ,it does .

Q

this is very important Question , What are the Condition of this phone , it's New one's or Used old one's.

By Andrew Ihejirika Aug-24/2018 23:25:12

A

Hello Andrew,


We can guarantee that this item is brand new. We hope you will enjoy it . 


Q

What type of storage technology does this phone uses? ufs or emmc?

By Eddie Aug-24/2018 03:08:13

A

Hello Eddie, 

Thank you for your inquiry.

The type of storage technology is the emmc.

Q

Did this Product has a Notificationslight?

By Hans Wellmann Aug-23/2018 04:34:26

A

Hello Hans, 

Thank you for your inquiry.

Yes, it as has a Notifications light.

Q

Hello, i want to ask you about warranty. I want to buy this phone but i scared what if phone doesnt work. Thank you for Answer.

By Peter Mar-05/2019 08:09:37

A

Hello Peter
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this phone support Face ID, to unlock? Or just fingerprint?

By Radovan Urbanovič Feb-14/2019 12:23:37

A

Hello Radovan,

It supports both Face ID and fingerprint to unlock.

Q

does this phone have nfc?

By shaun Nov-27/2018 21:59:41

A

Hello shaun,

For your issue, please kindly note:

Yes,it has.

Q

can it ship in india

By rahul Nov-23/2018 13:16:59

A

Hello Rahul, 

We sent this item to India. You can add the item to your cart first.


Q

Does this phone support Indian language like Hindi Nepali?

By Chhedup Dorjee Lepcha Sep-19/2018 05:35:06

A

Hello Chhedup, 
Yes ,it does .

Q

this is very important Question , What are the Condition of this phone , it's New one's or Used old one's.

By Andrew Ihejirika Aug-24/2018 23:25:12

A

Hello Andrew,


We can guarantee that this item is brand new. We hope you will enjoy it . 


Q

What type of storage technology does this phone uses? ufs or emmc?

By Eddie Aug-24/2018 03:08:13

A

Hello Eddie, 

Thank you for your inquiry.

The type of storage technology is the emmc.

Q

Did this Product has a Notificationslight?

By Hans Wellmann Aug-23/2018 04:34:26

A

Hello Hans, 

Thank you for your inquiry.

Yes, it as has a Notifications light.

Q

Does this phone support Google Play Store globally because play store doesn't support in China and it is made in China isn't it?

By Rajan Acharya Aug-21/2018 10:45:40

A

Hello Rajan,
Yes,  please feel free to order it.
Google Play Store: Yes 

Q

Does the Z2 Pro comes with the wireless charger with the package?

By Khal Aug-15/2018 12:23:53

A

Hello Khal, 
Thanks for your inquiry.

Yes, Package Contents

Back Case : 1 
Cell Phone: 1 
Charger: 1 
Earphones Adapter: 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1 
Wireless Charger: 1    


Q

How much longer do we wait for this phone to arrive?

By Zac Aug-05/2018 12:17:47

A

Hello Zac,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can you ship to Hong Kong?

By Sean Lee Nov-20/2018 08:10:47

A

Hello Sean,

For your issue, please kindly note:

Sorry,it can not be shipped to Hong Kong.



Q

If the ceramic edition is ordered today 12/08/2018 will it be October 2018 before I actually get phone. On your site it says ships from 15th Sept 2018 and estimated shipping up to 28 days. Why is the wait so long for this phone.

By John Aug-12/2018 14:35:26

A

Hello John,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 


Q

how abour servuce center in incase of any issues in phone?

By Yuvaraj Sep-23/2018 10:21:42

A

Hello Yuvaraj
For after sales issue, please go to our Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.