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Customer Questions & Answers

  • All(43)
  • Product Information(32)
  • Stock Status
  • Payment(1)
  • About Shipping(6)
  • Others(3)
Q

Hello does this have nfc

By Himav Mar-22/2019 05:18:46

A

Hello Himav,
Hello, it does not support NFC.

Let me know if you need any help.

Q

I was just wondering does have the play store and how long is the expedited shipping?

By Jamal Johnson Mar-06/2019 04:16:13

A

Hello Jamal,

Google Play Store: Yes 

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Expedited Shipping: 3-7 business days 

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long 'll it take to ship to Ghana

By joe Mar-05/2019 15:07:27

A

Hello Joe,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi, does this phone have NFC sensor?

By yehuda Mar-02/2019 21:28:47

A

Hello Yehuda,

No, it doesn't.


Q

does this phone have play store?

By doest it have play store? Mar-01/2019 21:51:47

A

Hello Doest, 
It has play store.

Let me know if you need any help.

Q

Hello, I have a few questions: how long will it come to northern Ireland, support ota update and google play,what is the charger uk or another one

By Georgi Mechkov Feb-27/2019 21:20:50

A

Hello Georgi,

The item supports ota and google play,and the plug is CN plug.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi! How long will takes the shiping to US! Tnx ! Best! D.

By Dan Feb-22/2019 08:23:30

A

Hello Dan,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this phone support OTA updates?

By pepper Jan-24/2019 16:15:28

A

Hello Pepper, 
The ROM on this Phone supports OTA .

Q

hello, im from Malaysia. if i buy this, do i need to pay extra for the Custom and Taxes etc..

By amin Jan-22/2019 14:10:15

A

Hello Amin,


Tariffs depend on your country's policies and you may need to ask your local customs.

Let me know if you need any further assistance. 


Q

Is it android one?

By Javier Jan-03/2019 07:57:08

A

Hello Javier, 
● System: Android 8.1 

Q

I was just wondering does have the play store and how long is the expedited shipping?

By Jamal Johnson Mar-06/2019 04:16:13

A

Hello Jamal,

Google Play Store: Yes 

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Expedited Shipping: 3-7 business days 

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long 'll it take to ship to Ghana

By joe Mar-05/2019 15:07:27

A

Hello Joe,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi, does this phone have NFC sensor?

By yehuda Mar-02/2019 21:28:47

A

Hello Yehuda,

No, it doesn't.


Q

does this phone have play store?

By doest it have play store? Mar-01/2019 21:51:47

A

Hello Doest, 
It has play store.

Let me know if you need any help.

Q

Hello, I have a few questions: how long will it come to northern Ireland, support ota update and google play,what is the charger uk or another one

By Georgi Mechkov Feb-27/2019 21:20:50

A

Hello Georgi,

The item supports ota and google play,and the plug is CN plug.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this phone support OTA updates?

By pepper Jan-24/2019 16:15:28

A

Hello Pepper, 
The ROM on this Phone supports OTA .

Q

Is it android one?

By Javier Jan-03/2019 07:57:08

A

Hello Javier, 
● System: Android 8.1 

Q

Can you send it to the philippines

By Jan Roy Malto Dec-30/2018 20:19:18

A

Hello Jan, 

Thank you for your inquiry.  

Yes,it is.

Q

What is the model number?? I need check if is possible activate them in my country

By Diego Dec-16/2018 23:05:21

A

Hello Diego,

Sincerely sorry for the late response.

It is TA-1099.Thank you.

Q

Hi. i would like to ask you about the price indicated in the packet.

By yacine Nov-30/2018 10:52:50

A

Hello yak,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hello does this have nfc

By Himav Mar-22/2019 05:18:46

A

Hello Himav,
Hello, it does not support NFC.

Let me know if you need any help.

Q

Hi! How long will takes the shiping to US! Tnx ! Best! D.

By Dan Feb-22/2019 08:23:30

A

Hello Dan,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hello, im from Malaysia. if i buy this, do i need to pay extra for the Custom and Taxes etc..

By amin Jan-22/2019 14:10:15

A

Hello Amin,


Tariffs depend on your country's policies and you may need to ask your local customs.

Let me know if you need any further assistance. 


Q

Why is shipping to the US free but Canada is not? It's the same continent.

By lorvar Nov-21/2018 14:40:03

A

Hello Lorvar, 
We can send it to Canada.

Let me know if you need any help.

Q

HY GUYZ WHAT S UP ? IM MUNYANEZA IM IN RWANDA CAN I GET IT ?

By MUNYANEZA Nov-18/2018 22:00:18

A

Hello MUNYANEZA, 
We can ship it to Rwanda.

Let me know if you need any help.

Q

Why didn't ship my order yet? Please send it quickly. Check my order with my email address.

By shaz Oct-17/2018 01:19:33

A

Hello 

For after sales issue, please go to our  Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Q

If I order this phone from south Africa, how long will it take to get delivered?

By Jude Oct-11/2018 15:49:31

A

Hello Jude,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How do you handle warranty issues if the phone doesn't work after I receive it?

By Gary Dorsay Dec-24/2018 18:54:01

A

Hello Gary,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

what is the size of the screen?

By Joe Hunter Nov-07/2018 20:49:30

A

Hello Joe,


It is 5.8 inch.

Q

Does it have Google Play App ?

By Mar Sav Sep-18/2018 19:35:51

A

Hello Mar, 

Thank you for your inquiry.

Google Play Store: Yes.