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Customer Q&A

  • All(10)
  • Product Information(8)
  • Stock Status
  • Payment(1)
  • About Shipping(1)
  • Others
Q

It’s a international version ?

By Jim Dec-11/2018 00:51:50

A

Hello Jim, 
No ,I am sincerely sorry that it is not .

Q

It says the manual is in Chinese. or is it a multilingual booklet, so i can read in English?

By Helen Nov-26/2018 11:01:30

A

Hello Helen, 
Sorry,it is a chinese manual.

Q

Can I control the robot with mobile app remotely with 4G network? For example, the robot is at home while I am in office, can I control it remotely with 4G network? I am living in Finland.

By Xi Nov-23/2018 21:00:05

A


Hello Xi,

   


Yes.

Q

Can you send this robot vacuum cleaner to Canada? How about a power plug Suitable for Canada?

By David Nov-21/2018 02:21:48

A

Hello David,

For your issue, please kindly note:

Yes,we can.

We will send an adapter with all our products according to the order's country of delivery.


Q

hello, Does this price include VAT and all taxes?

By Attila Nov-04/2018 14:43:14

A

Hello Attila,


If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does this item actually come with 2 filters and 2 mops, as stated above?

By Ary Choueke Oct-23/2018 17:34:44

A

Hello Ary, 

Thank you for your inquiry.  

Yes,it is .

Package Contents

Package Contents: 1 x Robotic Vacuum Cleaner, 1 x Power Adapter, 2 x Filter, 1 x Charging Base, 1 x Water Tank, 

2 x Mop, 1 x Chinese Manual    


Q

Bonjour, pouvez vous m'indiquer si ce modele a la certification CE?

By Nicolas Oct-22/2018 15:26:04

A

Hello Nicolas,


We are very sorry that it does not have certification  CE.

Let me know if you need any further assistance. 


Q

Hello, Wich is the size for the dust box?

By Bogdan Sep-16/2018 06:58:37

A

Hello Bogdan, 
Size:17*9.5*6cm

Let me know if you need any help.

Q

What is the difference between this model and the s50 model?

By sachin Sep-10/2018 07:06:04

A

hello

Just the color is different, thank you for your support

Q

Does this product come with a CN power plug or European? What is the difference between the S50 and the S55?

By Ulrike Aug-22/2018 09:15:21

A

Hello Ulrike,

This item S55 has mopping function .

We will send an adapter with all our products according to the order's country of delivery.


Q

It’s a international version ?

By Jim Dec-11/2018 00:51:50

A

Hello Jim, 
No ,I am sincerely sorry that it is not .

Q

It says the manual is in Chinese. or is it a multilingual booklet, so i can read in English?

By Helen Nov-26/2018 11:01:30

A

Hello Helen, 
Sorry,it is a chinese manual.

Q

Can I control the robot with mobile app remotely with 4G network? For example, the robot is at home while I am in office, can I control it remotely with 4G network? I am living in Finland.

By Xi Nov-23/2018 21:00:05

A


Hello Xi,

   


Yes.

Q

Does this item actually come with 2 filters and 2 mops, as stated above?

By Ary Choueke Oct-23/2018 17:34:44

A

Hello Ary, 

Thank you for your inquiry.  

Yes,it is .

Package Contents

Package Contents: 1 x Robotic Vacuum Cleaner, 1 x Power Adapter, 2 x Filter, 1 x Charging Base, 1 x Water Tank, 

2 x Mop, 1 x Chinese Manual    


Q

Bonjour, pouvez vous m'indiquer si ce modele a la certification CE?

By Nicolas Oct-22/2018 15:26:04

A

Hello Nicolas,


We are very sorry that it does not have certification  CE.

Let me know if you need any further assistance. 


Q

Hello, Wich is the size for the dust box?

By Bogdan Sep-16/2018 06:58:37

A

Hello Bogdan, 
Size:17*9.5*6cm

Let me know if you need any help.

Q

What is the difference between this model and the s50 model?

By sachin Sep-10/2018 07:06:04

A

hello

Just the color is different, thank you for your support

Q

Does this product come with a CN power plug or European? What is the difference between the S50 and the S55?

By Ulrike Aug-22/2018 09:15:21

A

Hello Ulrike,

This item S55 has mopping function .

We will send an adapter with all our products according to the order's country of delivery.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

hello, Does this price include VAT and all taxes?

By Attila Nov-04/2018 14:43:14

A

Hello Attila,


If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can you send this robot vacuum cleaner to Canada? How about a power plug Suitable for Canada?

By David Nov-21/2018 02:21:48

A

Hello David,

For your issue, please kindly note:

Yes,we can.

We will send an adapter with all our products according to the order's country of delivery.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!