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Customer Q&A

  • All(54)
  • Product Information(49)
  • Stock Status
  • Payment(1)
  • About Shipping(4)
  • Others
Q

Hi, what is the difference between bag and Colourbox Version???

By Joe Jul-29/2019 10:21:11

A

Hello Joe,
It is easier to carry with a bag.

Q

what's the weight of the drone and how long does this package takes to ship to Toronto canada

By andrew Mar-06/2019 18:41:34

A

Hello Andrew,

Product weight: 0.4000 kg 


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Where can I buy extra batteries?

By Dan Mar-04/2019 03:54:57

A

Hello Dan,


Please refer to this link https://www.gearbest.com/rc-parts-c_11334/

If there are available batteries for this item, you can find via this link.

Q

How much is the SD card maximum capacity? What is the recommended SD card speed for the 1080p vido recording?

By kukabejci Mar-01/2019 13:10:24

A

Hello Kukabejci,

Please note that the SD card has a maximum of 2GB and a speed of 10.


Let me know if you need any further assistance. 


Q

I have a Samsung Galaxy Tab E Lite 7" Can I use it to fly this done. I don't fly FPV, but I want to take video or picture at 90" down.

By Anthony Chow Feb-27/2019 22:20:48

A

Hello Anthony,


Please note that you need to download the QR code on the manual after you receive this product. You need to check if your phone supports 5G. Only phones that support 5G can connect to the FPV system.

The camera of this product has an adjustable range of 0 - 90 degrees, you can take photos from different angles.

Let me know if you need any further assistance. 


Q

Do I need to format my SD card for jjxpro

By michael Feb-25/2019 20:28:08

A

Hello Michael,

Please note that the SD card is plug and play and does not require formatting.


Let me know if you need any further assistance. 


Q

how much time it will fly in the air

By afroze Feb-25/2019 02:22:44

A

Hello Afroze, 
Flying Time: 16 - 18mins 

Let me know if you need any help.

Q

what is the fastest shipment how soon can the delivery be made to a hotel address in malaysia. i am a tourist from India and wud like to order this jpro epik drone. im here in kuala lumpur for 8 days. how soon can. u deliver this to my hotel

By Fredy John Feb-11/2019 19:42:58

A

Hello Fredy,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the Operating Temperature of the Drone? How cold of weather can it operate in?

By Kyle Feb-04/2019 06:03:56

A

Hello Kyle,


Please note that this product needs to be judged according to your environment. If the temperature is too low, you may not find the signal.

Let me know if you need any further assistance. 


Q

will this work with Oneplus A6000 thanks

By tommy Feb-02/2019 05:15:24

A

Hello Tommy, 
Thanks for your inquiry.

Yes it is compatible with Oneplus A6000.

Q

Hi, what is the difference between bag and Colourbox Version???

By Joe Jul-29/2019 10:21:11

A

Hello Joe,
It is easier to carry with a bag.

Q

what's the weight of the drone and how long does this package takes to ship to Toronto canada

By andrew Mar-06/2019 18:41:34

A

Hello Andrew,

Product weight: 0.4000 kg 


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Where can I buy extra batteries?

By Dan Mar-04/2019 03:54:57

A

Hello Dan,


Please refer to this link https://www.gearbest.com/rc-parts-c_11334/

If there are available batteries for this item, you can find via this link.

Q

How much is the SD card maximum capacity? What is the recommended SD card speed for the 1080p vido recording?

By kukabejci Mar-01/2019 13:10:24

A

Hello Kukabejci,

Please note that the SD card has a maximum of 2GB and a speed of 10.


Let me know if you need any further assistance. 


Q

I have a Samsung Galaxy Tab E Lite 7" Can I use it to fly this done. I don't fly FPV, but I want to take video or picture at 90" down.

By Anthony Chow Feb-27/2019 22:20:48

A

Hello Anthony,


Please note that you need to download the QR code on the manual after you receive this product. You need to check if your phone supports 5G. Only phones that support 5G can connect to the FPV system.

The camera of this product has an adjustable range of 0 - 90 degrees, you can take photos from different angles.

Let me know if you need any further assistance. 


Q

Do I need to format my SD card for jjxpro

By michael Feb-25/2019 20:28:08

A

Hello Michael,

Please note that the SD card is plug and play and does not require formatting.


Let me know if you need any further assistance. 


Q

how much time it will fly in the air

By afroze Feb-25/2019 02:22:44

A

Hello Afroze, 
Flying Time: 16 - 18mins 

Let me know if you need any help.

Q

What is the Operating Temperature of the Drone? How cold of weather can it operate in?

By Kyle Feb-04/2019 06:03:56

A

Hello Kyle,


Please note that this product needs to be judged according to your environment. If the temperature is too low, you may not find the signal.

Let me know if you need any further assistance. 


Q

will this work with Oneplus A6000 thanks

By tommy Feb-02/2019 05:15:24

A

Hello Tommy, 
Thanks for your inquiry.

Yes it is compatible with Oneplus A6000.

Q

it is compatible with iphone 7?

By scotsios Jan-28/2019 17:48:49

A

Hello Scotsios, 

Thank you for your inquiry.  

Yes,it is ok.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Can I pay Indian currency. What is the price

By Angsuman talukder Nov-20/2018 11:56:17

A

Hello Angsuman,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

what is the fastest shipment how soon can the delivery be made to a hotel address in malaysia. i am a tourist from India and wud like to order this jpro epik drone. im here in kuala lumpur for 8 days. how soon can. u deliver this to my hotel

By Fredy John Feb-11/2019 19:42:58

A

Hello Fredy,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

is this item ship to sri lanka

By piyum Dec-19/2018 03:05:01

A

Hello Piyum, 
We sent this item to Sri lanka. You can add the item to your cart first.

Q

I am Indian customer. your products how to possible delivery .and my address :-assam India pin 785640

By RUPAM BURAGOHAIN Nov-18/2018 11:47:11

A

Hello RUPAM,

We are pleased to inform you that we can ship all over the world, including your country.


Q

If I order this, how long before I would receive it?

By Barry Oct-08/2018 03:58:47

A

Hello Barry,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!