All
Product keywords
Please enter the email address account

Customer Questions

  • All(54)
  • Product Information(49)
  • Stock Status
  • Payment(1)
  • About Shipping(4)
  • Others
Q

Hi, what is the difference between bag and Colourbox Version???

By Joe Jul-29/2019 10:21:11

A
Hello Joe, It is easier to carry with a bag.
Q

what's the weight of the drone and how long does this package takes to ship to Toronto canada

By andrew Mar-06/2019 18:41:34

A
Hello Andrew,Product weight: 0.4000 kg Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Where can I buy extra batteries?

By Dan Mar-04/2019 03:54:57

A
Hello Dan,Please refer to this link https://www.gearbest.com/rc-parts-c_11334/If there are available batteries for this item, you can find via this link.
Q

How much is the SD card maximum capacity? What is the recommended SD card speed for the 1080p vido recording?

By kukabejci Mar-01/2019 13:10:24

A
Hello Kukabejci,Please note that the SD card has a maximum of 2GB and a speed of 10.Let me know if you need any further assistance. 
Q

I have a Samsung Galaxy Tab E Lite 7" Can I use it to fly this done. I don't fly FPV, but I want to take video or picture at 90" down.

By Anthony Chow Feb-27/2019 22:20:48

A
Hello Anthony,Please note that you need to download the QR code on the manual after you receive this product. You need to check if your phone supports 5G. Only phones that support 5G can connect to the FPV system.The camera of this product has an adjustable range of 0 - 90 degrees, you can take photos from different angles.Let me know if you need any further assistance. 
Q

Do I need to format my SD card for jjxpro

By michael Feb-25/2019 20:28:08

A
Hello Michael,Please note that the SD card is plug and play and does not require formatting.Let me know if you need any further assistance. 
Q

how much time it will fly in the air

By afroze Feb-25/2019 02:22:44

A
Hello Afroze, Flying Time: 16 - 18mins Let me know if you need any help.
Q

what is the fastest shipment how soon can the delivery be made to a hotel address in malaysia. i am a tourist from India and wud like to order this jpro epik drone. im here in kuala lumpur for 8 days. how soon can. u deliver this to my hotel

By Fredy John Feb-11/2019 19:42:58

A
Hello Fredy,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

What is the Operating Temperature of the Drone? How cold of weather can it operate in?

By Kyle Feb-04/2019 06:03:56

A
Hello Kyle,Please note that this product needs to be judged according to your environment. If the temperature is too low, you may not find the signal.Let me know if you need any further assistance. 
Q

will this work with Oneplus A6000 thanks

By tommy Feb-02/2019 05:15:24

A
Hello Tommy, Thanks for your inquiry.Yes it is compatible with Oneplus A6000.