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Customer Questions & Answers

  • All(17)
  • Product Information(11)
  • Stock Status
  • Payment
  • About Shipping(5)
  • Others(1)
Q

Can I get This product in India

By Aniruddha Boro Jan-12/2019 04:45:12

A

Hello Aniruddha, 
We can send it to India.

Let me know if you need any help.

Q

Hi. I’m interesting about shipping time to Israel.

By Anton Dec-18/2018 23:55:36

A

Hello Anton,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, is there a way to change the language from Chinese to English?

By Ben Dec-13/2018 16:15:08

A

Hello Ben, 
Sorry,you can not.

Q

Hi. I want to buy this product, what is the estimated shipping time to Miami? Thank you so much.

By Christian O Dec-04/2018 04:10:01

A

Hello Christian,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello I want to buy this laptop. Can you send it to Russia?

By Can you send it to Russia? Nov-28/2018 21:24:42

A


Hello Can,

   


Sorry,  no more shipping method send this product to Russia.

Q

Can you put the declared value below $ 200?

By John Nov-27/2018 23:03:11

A

Hello John, 
Sorry, we can't.

Let me know if you need any help.


Q

Hello, I am interested in buying this laptop. Do you offer any warranty with this laptop?

By George Andris Nov-27/2018 12:44:47

A

Hello George
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hello, is this gaming laptop available in other keyboard languages? E.g. German?

By Leonardo Nov-18/2018 20:59:50

A

Hello Leonardo,

For your issue, please kindly note:

Sorry.

Languages: Windows OS is built-in Chinese pack.    



Q

Is the Windows OS in single language Chinese or is it already set to English?

By Sean Nov-16/2018 19:44:36

A

Hello Sean, 
Languages: Windows OS is built-in Chinese pack.

Q

Hello, I see charger is the China model. If I order and tell in advance I want the European one, Will I recive an adapter for the same prize? Thanks

By fernando Nov-15/2018 02:12:48

A

Hello Fernando,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, is there a way to change the language from Chinese to English?

By Ben Dec-13/2018 16:15:08

A

Hello Ben, 
Sorry,you can not.

Q

Hello, I am interested in buying this laptop. Do you offer any warranty with this laptop?

By George Andris Nov-27/2018 12:44:47

A

Hello George
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hello, is this gaming laptop available in other keyboard languages? E.g. German?

By Leonardo Nov-18/2018 20:59:50

A

Hello Leonardo,

For your issue, please kindly note:

Sorry.

Languages: Windows OS is built-in Chinese pack.    



Q

Is the Windows OS in single language Chinese or is it already set to English?

By Sean Nov-16/2018 19:44:36

A

Hello Sean, 
Languages: Windows OS is built-in Chinese pack.

Q

Hello, I see charger is the China model. If I order and tell in advance I want the European one, Will I recive an adapter for the same prize? Thanks

By fernando Nov-15/2018 02:12:48

A

Hello Fernando,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hello, What type of charging plug is included in this package? Can I get EU adapter since I live in Europe?

By Tadas Nov-12/2018 08:49:32

A

Hello  Tadas,


It comes with  CN  plug.

We will send an correct adapter.


Q

Does it come with UK plug?

By Ali Nov-11/2018 19:21:46

A

Hello  Ali,


It comes with CN  plug.

We will send an correct adapter.


Q

Is there a global or European warranty that covers this laptop? What happens if I get a DOA unit? What happens if it breaks in a month after I get it? How long is its warranty?

By Theodore P Nov-08/2018 18:52:13

A

Hello Theodore
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

What is the refresh rate of the screen?

By Vince Oct-28/2018 03:33:57

A

Hello Vince, 
The screen resolution is 1920 x 1080 (FHD) .

Q

Can the 1TB drive be upgraded to 2TB?

By Marty Prather Oct-26/2018 12:52:11

A

Hello Marty, 
No ,I am sincerely sorry that it can not .

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can I get This product in India

By Aniruddha Boro Jan-12/2019 04:45:12

A

Hello Aniruddha, 
We can send it to India.

Let me know if you need any help.

Q

Hi. I’m interesting about shipping time to Israel.

By Anton Dec-18/2018 23:55:36

A

Hello Anton,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi. I want to buy this product, what is the estimated shipping time to Miami? Thank you so much.

By Christian O Dec-04/2018 04:10:01

A

Hello Christian,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello I want to buy this laptop. Can you send it to Russia?

By Can you send it to Russia? Nov-28/2018 21:24:42

A


Hello Can,

   


Sorry,  no more shipping method send this product to Russia.

Q

Can you put the declared value below $ 200?

By John Nov-27/2018 23:03:11

A

Hello John, 
Sorry, we can't.

Let me know if you need any help.


Q

is there any damage protection like some years warranty?

By Anindit Oct-30/2018 20:20:44

A

Hello Anindit
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html