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Customer Questions & Answers

  • All(48)
  • Product Information(41)
  • Stock Status
  • Payment(2)
  • About Shipping(3)
  • Others(2)
Q

hi can you ship it to UK?

By mahir Feb-25/2019 11:49:34

A

Hello Mahir,

Yes, we can ship it to UK.


Q

how long is the warranty for this and do i have to pay for the shipping

By shehan Feb-18/2019 10:46:32

A

Hello shehan,

Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

how long will it take to recieve phone

By Gene Gebbie Feb-11/2019 04:13:38

A

Hello Gene,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hey i was wondering how much will it take shpping to france ? like how many days ? thank you

By othman Jan-24/2019 18:44:09

A

Hello Othman,

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Does this item come with a phone case included? I heard some do and some dont. Thanks

By adam Jan-11/2019 22:47:27

A

Hello Adam, 
This item contains : 

Cell Phone: 1 
Charger: 1 
English Manual : 1 
SIM Needle: 1 
USB Cable: 1

Q

Is the included charger an official one from Xiaomi or an alternative one? If an alternative one, does it support fast charging like the original? And does it come with an EU suitable power plug?

By Melody Klein Jan-08/2019 16:17:29

A

Hello Melody,


Rest assured that all of our products are genuine and original items with EU plug.

It supports  fast charging.

Please feel free to order anytime.


Q

I am not able to book Mi Max 3. could you confirm do you have delivery to india. if so how many days required.

By Hi, i am from India. Dec-17/2018 12:01:10

A

Hello Hi,,

For your issue, please kindly note:

Yes,we can.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hw many days to ship to Singapore

By how many days to ship to singapore Dec-16/2018 02:57:23

A

Hello how,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi, can you send the phone to costa rica and how many days?

By lester Dec-12/2018 00:30:18

A

Hello Lester,

We are pleased to inform you that we can ship all over the world, including your country.


Q

Hi, Does this work in Canada on Rogers network?

By Murat Dec-08/2018 02:24:38

A

Hello Murat, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

hi can you ship it to UK?

By mahir Feb-25/2019 11:49:34

A

Hello Mahir,

Yes, we can ship it to UK.


Q

how long is the warranty for this and do i have to pay for the shipping

By shehan Feb-18/2019 10:46:32

A

Hello shehan,

Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Does this item come with a phone case included? I heard some do and some dont. Thanks

By adam Jan-11/2019 22:47:27

A

Hello Adam, 
This item contains : 

Cell Phone: 1 
Charger: 1 
English Manual : 1 
SIM Needle: 1 
USB Cable: 1

Q

Is the included charger an official one from Xiaomi or an alternative one? If an alternative one, does it support fast charging like the original? And does it come with an EU suitable power plug?

By Melody Klein Jan-08/2019 16:17:29

A

Hello Melody,


Rest assured that all of our products are genuine and original items with EU plug.

It supports  fast charging.

Please feel free to order anytime.


Q

I am not able to book Mi Max 3. could you confirm do you have delivery to india. if so how many days required.

By Hi, i am from India. Dec-17/2018 12:01:10

A

Hello Hi,,

For your issue, please kindly note:

Yes,we can.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hw many days to ship to Singapore

By how many days to ship to singapore Dec-16/2018 02:57:23

A

Hello how,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi, can you send the phone to costa rica and how many days?

By lester Dec-12/2018 00:30:18

A

Hello Lester,

We are pleased to inform you that we can ship all over the world, including your country.


Q

Hi, Does this work in Canada on Rogers network?

By Murat Dec-08/2018 02:24:38

A

Hello Murat, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

will this work in the U.S

By John Jordan Nov-27/2018 19:14:11

A

Hello John,

For your issue, please kindly note:

Yes,it can.

Q

This phone support APTX ?

By mic Nov-21/2018 23:02:31

A

Hello Mic, 

Thank you for your inquiry.  

Yes,it is.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

the price include the tax in Australia? or I have to pay additional GST

By Scott Sep-17/2018 01:21:32

A

Hello Scott,
Tax Information ALL prices listed on GearBest exclude taxes, import fees, and customs duties. Customers may be subject to these fees.

Q

the price include the tax in Sweden

By safwan mika Aug-26/2018 13:18:51

A

Hello Safwan,

Prices and availability of items are subject to change without notice. 

The prices do not include import tax and duties, should your package become 

examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.


Q

how long will it take to recieve phone

By Gene Gebbie Feb-11/2019 04:13:38

A

Hello Gene,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hey i was wondering how much will it take shpping to france ? like how many days ? thank you

By othman Jan-24/2019 18:44:09

A

Hello Othman,

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

i just bought this phone today when will you ship to the UK, i used DHL shipping ?

By Amir Rehman Sep-19/2018 21:07:16

A

Hello Amir,

If you placed the order,you need submit the ticket for the issue.

Please go to our Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Q

its supported network in India jio sim card or Vodafone

By hanif Shaikh Sep-22/2018 19:01:47

A

Hello Hanif, 

Please check with your local communication company if they suport this network frequency:

● GSM: B2 / B3 / B5 / B8
● WCDMA: B1 / 2 / 5 / 8
LTE: B1 / 3 / 4 / 5 / 8 / 20 / 38 / 40

Q

this phone support external storage?

By pride Sep-16/2018 03:12:41

A

Hello Pride, 

Thank you for your inquiry.

External Memory: Not Supported.