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Customer Questions

  • All(49)
  • Product Information(42)
  • Stock Status
  • Payment(2)
  • About Shipping(3)
  • Others(2)
Q

is this work in india.

By Sridhar Babu Aug-10/2019 01:49:04

A
Hello Sridhar, You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.
Q

hi can you ship it to UK?

By mahir Feb-25/2019 11:49:34

A
Hello Mahir,Yes, we can ship it to UK.
Q

how long is the warranty for this and do i have to pay for the shipping

By shehan Feb-18/2019 10:46:32

A
Hello shehan,Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.htmlYou can see the shipping costs and delivery time for your order during the checkout. Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. We have 3 methods of delivery, the estimated shipping times are below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html
Q

how long will it take to recieve phone

By Gene Gebbie Feb-11/2019 04:13:38

A
Hello Gene,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Hey i was wondering how much will it take shpping to france ? like how many days ? thank you

By othman Jan-24/2019 18:44:09

A
Hello Othman,You can see the shipping costs and delivery time for your order during the checkout. Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. We have 3 methods of delivery, the estimated shipping times are below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html
Q

Does this item come with a phone case included? I heard some do and some dont. Thanks

By adam Jan-11/2019 22:47:27

A
Hello Adam, This item contains : Cell Phone: 1 Charger: 1 English Manual : 1 SIM Needle: 1 USB Cable: 1
Q

Is the included charger an official one from Xiaomi or an alternative one? If an alternative one, does it support fast charging like the original? And does it come with an EU suitable power plug?

By Melody Klein Jan-08/2019 16:17:29

A
Hello Melody,Rest assured that all of our products are genuine and original items with EU plug.It supports  fast charging.Please feel free to order anytime.
Q

I am not able to book Mi Max 3. could you confirm do you have delivery to india. if so how many days required.

By Hi, i am from India. Dec-17/2018 12:01:10

A
Hello Hi,,For your issue, please kindly note:Yes,we can.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

hw many days to ship to Singapore

By how many days to ship to singapore Dec-16/2018 02:57:23

A
Hello how,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

hi, can you send the phone to costa rica and how many days?

By lester Dec-12/2018 00:30:18

A
Hello Lester,We are pleased to inform you that we can ship all over the world, including your country.