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Customer Q&A

  • All(13)
  • Product Information(11)
  • Stock Status(1)
  • Payment
  • About Shipping(1)
  • Others
Q

What is the warranty/ guarantee on the product ?

By John Jan-01/2019 14:19:34

A

Hello John
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

is there a possibility to put 'gift' on the description of the package and a lower $ value to avoid import taxes?

By Ricky Dec-21/2018 08:53:29

A

Hello Ricky,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

Are calls heard in both left and right channels, or only one of them?

By Jayendran Ramani Dec-14/2018 06:22:34

A

Hello Jayendran,


Only one earphone has sound.

Q

Hi, you have the product in stock?

By wiliam batista Dec-09/2018 04:13:05

A

Hello wiliam, 
Yes,the item is in stock now.

Q

How many mAh power bank have?

By Bobik Dec-08/2018 13:00:21

A

Hello Bobik, 
This item is 2100mAh power bank / charging dock to provide electricity for over 52h music .

Q

you didn't answer my previous question: can it hold a phone conversation with its mic when few feet away from my phone?

By Adir Dec-03/2018 10:39:18

A

Hello Adir, 

Thank you for your inquiry.  

If the environment is good, the interference will be far less, and the distance will be farther.

Generally, there are no problems in the indoor ten meters.


Q

Is it possible to conduct a phone call with the earphones away from the phone? for what distance?

By Adir Dec-02/2018 07:11:30

A

Hello Adir, 

Thank you for your inquiry.

Bluetooth distance: W/O obstacles 10m.

Q

Does it support I-Pod ? 4.2 version and above?

By Ravi Nov-24/2018 16:57:44

A

Hello Ravi,


Yes, it can support I-Pod 4.2 version and above.

Q

does they have bass ?

By does they have bass ? Nov-23/2018 16:19:56

A

Hello does,

For your issue, please kindly note:

Yes,it has.

Hi-Fi speaker for crystal-clear sound and extra bass, accurate, honest and impressive

Q

Does it support Ipod 6th generation? and is it water proof?

By Ravi Nov-22/2018 19:59:15

A

Hello Ravi,

For your issue, please kindly note:

It can support Ipod 6th generation,but it is not waterproof.

Q

What is the warranty/ guarantee on the product ?

By John Jan-01/2019 14:19:34

A

Hello John
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Are calls heard in both left and right channels, or only one of them?

By Jayendran Ramani Dec-14/2018 06:22:34

A

Hello Jayendran,


Only one earphone has sound.

Q

How many mAh power bank have?

By Bobik Dec-08/2018 13:00:21

A

Hello Bobik, 
This item is 2100mAh power bank / charging dock to provide electricity for over 52h music .

Q

you didn't answer my previous question: can it hold a phone conversation with its mic when few feet away from my phone?

By Adir Dec-03/2018 10:39:18

A

Hello Adir, 

Thank you for your inquiry.  

If the environment is good, the interference will be far less, and the distance will be farther.

Generally, there are no problems in the indoor ten meters.


Q

Is it possible to conduct a phone call with the earphones away from the phone? for what distance?

By Adir Dec-02/2018 07:11:30

A

Hello Adir, 

Thank you for your inquiry.

Bluetooth distance: W/O obstacles 10m.

Q

Does it support I-Pod ? 4.2 version and above?

By Ravi Nov-24/2018 16:57:44

A

Hello Ravi,


Yes, it can support I-Pod 4.2 version and above.

Q

does they have bass ?

By does they have bass ? Nov-23/2018 16:19:56

A

Hello does,

For your issue, please kindly note:

Yes,it has.

Hi-Fi speaker for crystal-clear sound and extra bass, accurate, honest and impressive

Q

Does it support Ipod 6th generation? and is it water proof?

By Ravi Nov-22/2018 19:59:15

A

Hello Ravi,

For your issue, please kindly note:

It can support Ipod 6th generation,but it is not waterproof.

Q

Are headphones suitable for sports? I mean runing and soccer

By denis Nov-17/2018 22:40:57

A

Hello Denis, 

Too intense exercise is not enough .Like running, riding they are no problem.


Q

I am looking to see if your ear buds will go to mono mode If I try and use the Mic.

By Kenneth Nov-08/2018 15:38:27

A

Hello Kenneth, 
Thanks for your inquiry.

Yes, the earbuds will go to mono mode.

Q

Hi, you have the product in stock?

By wiliam batista Dec-09/2018 04:13:05

A

Hello wiliam, 
Yes,the item is in stock now.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

is there a possibility to put 'gift' on the description of the package and a lower $ value to avoid import taxes?

By Ricky Dec-21/2018 08:53:29

A

Hello Ricky,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Be the FIRST to Ask a question. Want G Points? Just Write a Review!