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Customer Questions & Answers

  • All(58)
  • Product Information(37)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(13)
  • Others(6)
Q

Hallo, hat dieser Handy NFC Funktion.

By Riaz Apr-11/2019 09:32:35

A

Dear Riaz,


No.

Q

headphone?

By Andrey Mar-02/2019 16:30:27

A

Hello Andrey,

We are sorry that it may not have headphones.

I have already found information about the product you want for you:

Package Contents

Back Case : 1 
Cell Phone: 1 
Charger: 1 
English Manual : 1 
SIM Needle: 1 
USB Cable: 1    


Let me know if you need any further assistance. 


Q

Hello. This phone is new or used ?

By Slawek Feb-28/2019 18:45:57

A

Hello Slawek,

We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

Hello. This phone is new or used?

By Slawek Feb-28/2019 16:21:21

A

Hello Slawek,

Please rest assured that it is new.

Q

Can you guys ship it to Canada?

By João Feb-28/2019 01:58:42

A

Hello João,
We can ship to Canada.

Q

Hello, I would like to know if you send to all the regions of Brazil, how long it would take to arrive and the value of the shipment to be paid. I await the answer.

By Andrey Coelho Feb-25/2019 21:34:20

A

Hello Andrey,

We can ship it to Brazil.

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Its the chinese edition?

By Aris Feb-25/2019 11:20:47

A

Hello Aris,

No, it is Global Version.

Q

How long does it take to ship to Singapore?

By Jax Feb-24/2019 05:21:04

A

Hello Jax,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello !! How long does it take to ship to France ? Thanks

By Teddy Feb-20/2019 05:54:41

A

Hello Teddy,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I would like to know if this Pocophone is the global version one. Thanks.

By marcos Feb-18/2019 15:29:58

A

Hello Marcos,

Yes, it is global version.

Q

Hallo, hat dieser Handy NFC Funktion.

By Riaz Apr-11/2019 09:32:35

A

Dear Riaz,


No.

Q

headphone?

By Andrey Mar-02/2019 16:30:27

A

Hello Andrey,

We are sorry that it may not have headphones.

I have already found information about the product you want for you:

Package Contents

Back Case : 1 
Cell Phone: 1 
Charger: 1 
English Manual : 1 
SIM Needle: 1 
USB Cable: 1    


Let me know if you need any further assistance. 


Q

Hello. This phone is new or used ?

By Slawek Feb-28/2019 18:45:57

A

Hello Slawek,

We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

Hello. This phone is new or used?

By Slawek Feb-28/2019 16:21:21

A

Hello Slawek,

Please rest assured that it is new.

Q

Hello, I would like to know if you send to all the regions of Brazil, how long it would take to arrive and the value of the shipment to be paid. I await the answer.

By Andrey Coelho Feb-25/2019 21:34:20

A

Hello Andrey,

We can ship it to Brazil.

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hello, I would like to know if this Pocophone is the global version one. Thanks.

By marcos Feb-18/2019 15:29:58

A

Hello Marcos,

Yes, it is global version.

Q

please give information about its warranty

By VIGNESH E Feb-17/2019 06:20:35

A

Hello VIGNESH
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello. Does it have a a 3.5mm jack?

By lorenza Feb-16/2019 15:07:25

A

Hello Lorenza, 

Thank you for your inquiry.

It has a 3.5mm Audio Out Port.


Q

can u ship to Bangladesh?

By sultan Feb-05/2019 17:13:18

A

Hello Sultan,

Sincerely sorry for the late response.

We are pleased to inform you that we can ship all over the world, including your country.


Q

hello do you ship to South Africa?

By Jason Wesley Jan-29/2019 11:55:28

A

Hello Jason,

For your issue, please kindly note:

Yes,we can.

Q

Have stock?

By Joao Carlos da Cruz Nov-08/2018 00:00:49

A

Hello Joao,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello. I am from Slovenia (EU). Do I need to pay some taxes for this phone, or this is final price? Thanks in advance.

By Miloš Oct-28/2018 20:23:49

A

Hello Miloš,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can you guys ship it to Canada?

By João Feb-28/2019 01:58:42

A

Hello João,
We can ship to Canada.

Q

How long does it take to ship to Singapore?

By Jax Feb-24/2019 05:21:04

A

Hello Jax,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello !! How long does it take to ship to France ? Thanks

By Teddy Feb-20/2019 05:54:41

A

Hello Teddy,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can you ship to Nigeria?

By Bolt Feb-17/2019 18:46:13

A

Hello Bolt, 
We can ship it to Nigeria.

Let me know if you need any help.

Q

Hello sir do you ship in Pakistan This phone

By NADEEM UL ISLAM Feb-13/2019 17:06:25

A


Hello NADEEM,

   


Tes, we ship to Pakistan .

Q

Can you send on tracking number for when it arrives in destination country.

By Shane Flaherty Feb-06/2019 16:48:52

A

Hello Shane,


Yes, we can do this.

Let me know if you need any further assistance. 


Q

do you guys ship to Albania

By marko Jan-31/2019 16:40:00

A

Hello Marko, 
Thanks for your inquiry.

We can ship it to Albania.

Q

Can you ship this product to Algeria

By Azem Jan-28/2019 18:13:28

A


Hello Azem,

   

Yes, we ship to Algeria.

Q

How long It takes a delivery to Brazil?

By Jhonatan Lucas Jan-25/2019 19:48:07

A

Hello Jhonatan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this product ship to Singapore?

By Jordan Jan-25/2019 10:17:19

A

Hello Jordan,
We can ship to Singapore.

Q

Its the chinese edition?

By Aris Feb-25/2019 11:20:47

A

Hello Aris,

No, it is Global Version.

Q

Hello gearbest can you please tell me how much time will take to arrive in Greece this product if i order it now? Also, is this its final price? Thank you

By Antonio Dec-22/2018 19:25:13

A

Hello Antonio,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi , does the product you sell include a warranty? if so , please kindly explain terms and cons of warranty.

By Darrien Nov-21/2018 18:47:24

A

Hello Darrien,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

Does the phone have the WiFI+ (enhanced). ? I would like to use the phone when i am in the tube and with an honor 8 i can get access to the WIFI+. Many thanks

By Paolo Nov-14/2018 23:59:54

A


Hello Paolo,

   

Sorry, no.

Q

hello I'm Brazilian and I was wondering if you could declare the value a little below the 100 dollars, because in my country I am taxed when I have purchases of 100 dollars, but probably the customs will tax at a low value if you put below 100 dollars in the value declaration

By Caio Ribeiro Nov-03/2018 01:23:42

A

Hello Caio,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

Hallo is this phone supports Google play services?

By nadeem Sep-09/2018 15:17:37

A

Hello nadeem, 

Thank you for your inquiry.  

Yes,it is.