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Customer Q&A

  • All(35)
  • Product Information(25)
  • Stock Status
  • Payment(1)
  • About Shipping(8)
  • Others(1)
Q

Is this 6GB RAM + 128GB ROM?

By Dean Feb-28/2019 08:38:25

A

Hello Dean, 
RAM: 6GB 
ROM: 128GB

Let me know if you need any help.

Q

It's shipped Pakistan?

By hassan raza Feb-13/2019 07:57:12

A

Hello Hassan, 
We can send it to Pakistan.

Let me know if you need any help.

Q

how long will it take to ship to south africa + -

By hanno Feb-07/2019 17:56:20

A

Hello hanno,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

How many time to delivery in Lisbon?

By Fasaano Jan-28/2019 23:51:41

A

Hello Fasaano,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I live in rome, Italy. i want to buy in euro currency... so how can i change the us doller currency?

By Md Rayhan Islam Jan-27/2019 03:01:32

A

Hello Md,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

How to check in Indian Rupees?

By Sahaya Raja Jan-26/2019 06:47:43

A

Hello Sahaya,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Is 6gb RAM the largest? (I read a review that talked of 8 gb RAM)

By joseph Jan-22/2019 13:16:25

A

Hello joseph,

The largest RAM is 6GB.


Q

Is here can use credit card ?

By Sugihna Maylanda Jan-20/2019 03:26:15

A

Hello Sugihna,

 GearBest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

available shipping in philippines?

By Hale Mark Jan-09/2019 07:20:20

A

Hello Hale,
We can ship to philippines.

Q

it's Shipped Bangladesh??

By siam Jan-08/2019 08:15:54

A

Hello Siam, 
We can send it to Bangladesh.

Let me know if you need any help.

Q

Is this 6GB RAM + 128GB ROM?

By Dean Feb-28/2019 08:38:25

A

Hello Dean, 
RAM: 6GB 
ROM: 128GB

Let me know if you need any help.

Q

how long will it take to ship to south africa + -

By hanno Feb-07/2019 17:56:20

A

Hello hanno,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

I live in rome, Italy. i want to buy in euro currency... so how can i change the us doller currency?

By Md Rayhan Islam Jan-27/2019 03:01:32

A

Hello Md,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Is 6gb RAM the largest? (I read a review that talked of 8 gb RAM)

By joseph Jan-22/2019 13:16:25

A

Hello joseph,

The largest RAM is 6GB.


Q

Is here can use credit card ?

By Sugihna Maylanda Jan-20/2019 03:26:15

A

Hello Sugihna,

 GearBest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

Can the Global version be used in the UK, and does it come with a 3-pin UK charger? Thanks.

By Zero Divide Dec-15/2018 18:54:10

A

Hello Zero,

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


We will send an adapter with all our products according to the order's country of delivery.


Q

İs this good ?

By Yagiz Dec-13/2018 15:00:16

A

Hello Yagiz,


All of our items go through a QC check prior to shipping. We are confident you will be happy with the quality of our items.


We also have an excellent warranty on most of our products, and a great customer service team.


Q

Global??

By Mehedi Hasan Dec-12/2018 18:20:16

A

Hello Mehedi,

Yes, this is an original international version.


Let me know if you need any further assistance. 


Q

Ship to Mexico?

By Eduardo Sánchez Dec-12/2018 13:32:49

A

Hello Eduardo, 
We sent this item to Mexico . You can add the item to your cart first.

Q

Does it come with NFC?

By william Dec-06/2018 00:53:29

A

Hello William, 
No ,I am sincerely sorry that it does not .

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

what is the currency of the price shown in the mobile App? does it adjust based on country automatically? thank you very much.

By james kyle Oct-11/2018 00:36:48

A

Hello James,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

It's shipped Pakistan?

By hassan raza Feb-13/2019 07:57:12

A

Hello Hassan, 
We can send it to Pakistan.

Let me know if you need any help.

Q

How many time to delivery in Lisbon?

By Fasaano Jan-28/2019 23:51:41

A

Hello Fasaano,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

available shipping in philippines?

By Hale Mark Jan-09/2019 07:20:20

A

Hello Hale,
We can ship to philippines.

Q

it's Shipped Bangladesh??

By siam Jan-08/2019 08:15:54

A

Hello Siam, 
We can send it to Bangladesh.

Let me know if you need any help.

Q

Hi friend, what is the lowest value you could declare so I don't have to pay taxes?,

By Javier Dec-27/2018 03:27:33

A

Hello Javier,


According to customs regulations, we can not declare a lower invoice amount or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

Philippines?

By Clever Pilien Dec-06/2018 13:48:40

A


Hello Clever,

   

Yes, we ship to Philippines.

Q

Hello dear friend. I would like to ask a few things before finalizing my request, due to fee problems in my country. And I don't know how to contact you after finishing my order. So, is it possible to declare (in the shipping package) my product as: - cell phone; - value USD 38,92 - gift - used (if possible) It's really important to do this, and I will be vary glad. Thank you very much and best regards.

By Leandro Neodini Remedio Nov-29/2018 05:22:49

A

Olá Leandro,

De acordo com os regulamentos aduaneiros, não podemos declarar um valor mais baixo na factura ou declarar o item como um presente.
Infelizmente, não temos controle sobre esses regulamentos e potenciais direitos de importação.

Para saber mais sobre o imposto, consulte os nossos F.A.Q e os termos e condições nos links abaixo:
http://www.gearbest.com/about/faq.html (Ver Impostos e Taxas)
http://www.gearbest.com/about/terms-and-conditions.html

Q

do you ship this item to mexico?

By jose Sep-15/2018 23:35:18

A

Hello Jose, 
We can ship it to mexico.

Let me know if you need any help.

Q

How to check in Indian Rupees?

By Sahaya Raja Jan-26/2019 06:47:43

A

Hello Sahaya,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).