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Customer Questions & Answers

  • All(16)
  • Product Information(14)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(1)
Q

Is the phone unlocked?

By gabriel Jan-12/2019 22:26:48

A

Hello Gabriel,

I have already found information about the product you want for you:

Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Let me know if you need any further assistance. 


Q

How to switch OTG on?

By Darius Styra Dec-24/2018 13:25:58

A

Hello Darius,


You can just insert the hole into the hole at the beginning of the line.

Q

I allready received the phone however I cannot find where to plug the earphones , please tell me

By alejandro Dec-16/2018 12:40:54

A


Hello alejandro,

   

Our phone does not have headphones, but has a headphone extension cable.

Q

Hi there. Will this phone work in Belgium? And does the purchase include an insurance in case the product is malfunctioning or in case it gets broken during the first year?

By achraf Dec-11/2018 14:14:42

A

Hello Achraf


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 


Yes, you can.

Q

Why to pay insurance for a cellphone if i will pay dhl is it necessary??

By Fitos Nov-27/2018 17:17:02

A

Hello Fitos,

To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for their order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, Gearbest will resend an identical parcel free of charge.

You may choose not to buy the insurance.


Q

Will the wp2 works In Greece networks?

By yannis Nov-18/2018 13:20:23

A

Hello Yannis, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. 

Or you can check with your operator / supplier before buying this item.


Q

Will the Oukitel WP2 work on South African networks and do you ship to South Africa

By Jaco Oct-31/2018 18:00:50

A

Hello Jaco,


Yes, the Oukitel WP2 can work on South African networks and we can ship to South Africa.

Q

Will this phone work in USA LTE networks?

By Miguel Nieves Oct-18/2018 20:59:20

A

Hello Miguel,


We are happy to tell you that it is usable.

Let me know if you need any further assistance. 


Q

Hi! What is maximum accepted external memory for this phone? Thanks in advance!

By Ivar Oct-18/2018 12:49:49

A

Hello Ivar,


External Memory: TF card up to 256GB 

Q

Does it have OTG function?

By Yosuke Oct-14/2018 23:07:39

A

Hello Yosuke,
Yes, it does.

Q

How to switch OTG on?

By Darius Styra Dec-24/2018 13:25:58

A

Hello Darius,


You can just insert the hole into the hole at the beginning of the line.

Q

I allready received the phone however I cannot find where to plug the earphones , please tell me

By alejandro Dec-16/2018 12:40:54

A


Hello alejandro,

   

Our phone does not have headphones, but has a headphone extension cable.

Q

Hi there. Will this phone work in Belgium? And does the purchase include an insurance in case the product is malfunctioning or in case it gets broken during the first year?

By achraf Dec-11/2018 14:14:42

A

Hello Achraf


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 


Yes, you can.

Q

Will the wp2 works In Greece networks?

By yannis Nov-18/2018 13:20:23

A

Hello Yannis, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. 

Or you can check with your operator / supplier before buying this item.


Q

Will the Oukitel WP2 work on South African networks and do you ship to South Africa

By Jaco Oct-31/2018 18:00:50

A

Hello Jaco,


Yes, the Oukitel WP2 can work on South African networks and we can ship to South Africa.

Q

Will this phone work in USA LTE networks?

By Miguel Nieves Oct-18/2018 20:59:20

A

Hello Miguel,


We are happy to tell you that it is usable.

Let me know if you need any further assistance. 


Q

Hi! What is maximum accepted external memory for this phone? Thanks in advance!

By Ivar Oct-18/2018 12:49:49

A

Hello Ivar,


External Memory: TF card up to 256GB 

Q

Does it have OTG function?

By Yosuke Oct-14/2018 23:07:39

A

Hello Yosuke,
Yes, it does.

Q

Hello, can this phone use in singapore?

By Denson Oct-08/2018 11:53:24

A

Hello Denson,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

 Please check with your carrier/provider before purchasing this item.

Networks:
● GSM: 850 / 900 / 1800 / 1900MHz
● WCDMA: Band 1 / 8
● FDD-LTE: Band 1 / 3 / 7 / 8 / 20


Q

Hello, Supports WP2 wireless charging?

By Filip Oct-04/2018 20:44:34

A

Hello Filip, 
Sorry, it doesn't support WP2 wireless charging.

Let me know if you need any help.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Why to pay insurance for a cellphone if i will pay dhl is it necessary??

By Fitos Nov-27/2018 17:17:02

A

Hello Fitos,

To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for their order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, Gearbest will resend an identical parcel free of charge.

You may choose not to buy the insurance.


Q

Is the phone unlocked?

By gabriel Jan-12/2019 22:26:48

A

Hello Gabriel,

I have already found information about the product you want for you:

Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Let me know if you need any further assistance.