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Customer Questions & Answers

  • All(12)
  • Product Information(8)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others(1)
Q

Hello, what is the difference between "China standard plug" and "EU plug" ? Thank you

By Patrick Feb-12/2019 23:27:49

A

Hello Patrick,

Please note that the voltage they use is different from the shape of the plug. Please select the appropriate product according to your country.


Let me know if you need any further assistance. 


Q

Hello, from which country is the parcel shipped? and under how many days? thank you

By mickael Dec-06/2018 23:04:39

A

Hello Mickael,


This depends on the warehouse chosen on the site.

If you choose the CN, HK and HK-2 warehouses, the shipment is from China.

If you choose the G-W warehouses, shipping is made from the countries in Europe.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

What issues would there be if I were to order this from the US, only the power cord? Will the manual and packaging be in English? Will there be any range or flight restrictions? I want to use this professionally and I would be very unhappy if I had to return it.

By Mark G. Dec-06/2018 14:27:04

A

Hello Mark,

Please note that this is the China standard plug, you may need to use an adapter.

I have already found information about the product you want for you:

Package Contents: 1 x Aircraft ( Built-in Intelligent Flight Battery ), 1 x Remote Controller, 1 x Charger, 1 x Power Cable, 3 x Pair of Propellers, 1 x RC Cable ( with Lightning Connector ), 1 x RC Cable ( with Micro USB Connector ), 1 x RC Cable ( with USB Type-C Connector ), 1 x Gimbal Protector, 1 x Communication Cable ( USB 3.0 Type-C ), 1 x USB Adapter, 1 x RC Cable Slider ( Large ), 2 x RC Cable Slider ( Small ), 1 x Pair of Spare Control Sticks

Max. flight distance ( no wind ): 18km ( at a consistent 50kph )

Max. flight time ( no wind ): 31 minutes ( at a consistent 25kph )   


Let me know if you need any further assistance. 


Q

hallo if i ordering the mavic 2 zoom will work ok in europe (greece)?

By giorgos Dec-02/2018 21:49:36

A


Hello Giorgos,

   

Yes.

Q

Hi guys, because this ordering from the uk.gearbest site is there extra costs from import duty or VAT/tax? cheers!

By ashley Nov-27/2018 22:38:52

A

Hello Ashley,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I'm from the US, could I still purchase/enable care fresh with this drone?

By Christian T Nov-23/2018 01:32:58

A

Hello Christian,


We will send an adapter with all our products according to the order's country of delivery.


Q

Is it EU plug on this drone ( Mavic 2 pro ) Tnx

By Qzma Nov-16/2018 17:37:21

A

Hello Qzma,


We will send an adapter with all our products according to the order's country of delivery.


Q

with or without CE plaque-permitted in europe

By gerd jostmeier Nov-12/2018 09:24:50

A

Hello Gerd,


It has CE.

Q

Is there any duty tax to pay on arrival in the EU (France in the present case)? Thanks

By Oli Nov-11/2018 19:27:44

A

Hello Oli,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Are you Shiping this drone to México?

By Abraham Pi Nov-11/2018 16:19:36

A

Hello Abraham, 
We sent this item to Mexico. You can add the item to your cart first.

Q

Hello, what is the difference between "China standard plug" and "EU plug" ? Thank you

By Patrick Feb-12/2019 23:27:49

A

Hello Patrick,

Please note that the voltage they use is different from the shape of the plug. Please select the appropriate product according to your country.


Let me know if you need any further assistance. 


Q

hallo if i ordering the mavic 2 zoom will work ok in europe (greece)?

By giorgos Dec-02/2018 21:49:36

A


Hello Giorgos,

   

Yes.

Q

I'm from the US, could I still purchase/enable care fresh with this drone?

By Christian T Nov-23/2018 01:32:58

A

Hello Christian,


We will send an adapter with all our products according to the order's country of delivery.


Q

Is it EU plug on this drone ( Mavic 2 pro ) Tnx

By Qzma Nov-16/2018 17:37:21

A

Hello Qzma,


We will send an adapter with all our products according to the order's country of delivery.


Q

with or without CE plaque-permitted in europe

By gerd jostmeier Nov-12/2018 09:24:50

A

Hello Gerd,


It has CE.

Q

Are you Shiping this drone to México?

By Abraham Pi Nov-11/2018 16:19:36

A

Hello Abraham, 
We sent this item to Mexico. You can add the item to your cart first.

Q

Please can you tell me if this includes the remote controller and charger or is this just the drone only? Best regards Martin

By Martin Nov-08/2018 13:45:24

A

Hello Martin,

I have already found information about the product you want for you:

Package Contents: 1 x Aircraft ( Built-in Intelligent Flight Battery ), 1 x Remote Controller, 1 x Charger, 1 x Power Cable, 3 x Pair of Propellers, 1 x RC Cable ( with Lightning Connector ), 1 x RC Cable ( with Micro USB Connector ), 1 x RC Cable ( with USB Type-C Connector ), 1 x Gimbal Protector, 1 x Communication Cable ( USB 3.0 Type-C ), 1 x USB Adapter, 1 x RC Cable Slider ( Large ), 2 x RC Cable Slider ( Small ), 1 x Pair of Spare Control Sticks

   

Let me know if you need any further assistance. 


Q

Is it EU distribution version ?

By Lukas Aug-27/2018 22:27:26

A

Hello Lukas, 

Thank you for your inquiry.

Hello, this product is not European.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hello, from which country is the parcel shipped? and under how many days? thank you

By mickael Dec-06/2018 23:04:39

A

Hello Mickael,


This depends on the warehouse chosen on the site.

If you choose the CN, HK and HK-2 warehouses, the shipment is from China.

If you choose the G-W warehouses, shipping is made from the countries in Europe.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hi guys, because this ordering from the uk.gearbest site is there extra costs from import duty or VAT/tax? cheers!

By ashley Nov-27/2018 22:38:52

A

Hello Ashley,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is there any duty tax to pay on arrival in the EU (France in the present case)? Thanks

By Oli Nov-11/2018 19:27:44

A

Hello Oli,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

What issues would there be if I were to order this from the US, only the power cord? Will the manual and packaging be in English? Will there be any range or flight restrictions? I want to use this professionally and I would be very unhappy if I had to return it.

By Mark G. Dec-06/2018 14:27:04

A

Hello Mark,

Please note that this is the China standard plug, you may need to use an adapter.

I have already found information about the product you want for you:

Package Contents: 1 x Aircraft ( Built-in Intelligent Flight Battery ), 1 x Remote Controller, 1 x Charger, 1 x Power Cable, 3 x Pair of Propellers, 1 x RC Cable ( with Lightning Connector ), 1 x RC Cable ( with Micro USB Connector ), 1 x RC Cable ( with USB Type-C Connector ), 1 x Gimbal Protector, 1 x Communication Cable ( USB 3.0 Type-C ), 1 x USB Adapter, 1 x RC Cable Slider ( Large ), 2 x RC Cable Slider ( Small ), 1 x Pair of Spare Control Sticks

Max. flight distance ( no wind ): 18km ( at a consistent 50kph )

Max. flight time ( no wind ): 31 minutes ( at a consistent 25kph )   


Let me know if you need any further assistance.