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Customer Questions & Answers

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  • Product Information(16)
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  • Others(1)
Q

How can reset device especially when I change the wifi.

By Ludvo Mar-06/2019 20:26:52

A

Hello Ludvo,


Please note that you can directly perform the first step from the new setup step. If the conditions permit, you can first remove the corresponding device on the APP.

Let me know if you need any further assistance. 


Q

Can this device work with any window/door sensor? If I open the window, this plug would turn on/off.

By kvissi Feb-28/2019 18:04:58

A

Hello  Kvissi,


No, it can't.


Q

How much is the standby power consumption of the device?

By Balazs Feb-21/2019 09:17:57

A

Hello Balazs, 
Standby power is 1 watt.

Q

are these compatible with Google Home?

By Yavor Yankov Feb-09/2019 08:24:10

A

Hello Yavor,

Sincerely sorry for the late response.

● Supports Amazon Alexa and Google Home voice control

Q

I have a mancave with many lights. Is it possible to remote these lights with my samsung S9 cell Phone ? I have a wifi connection in my cave. I need 10 smart plugs, can I remote them all seperately ? Thanks

By heylen Jan-12/2019 07:49:54

A

Hello Heylen,


Please note that it is ok. Remember to distinguish your socket by your life.

Let me know if you need any further assistance. 


Q

Is the plug compattebel with Google mini

By Roel Boer Jan-10/2019 09:13:27

A

Hello Roel,


The plug is compattebel with Google mini.


Q

Will this work with plugs in Czech Republic ?

By Michael Rainey Jan-07/2019 19:13:10

A

Hello Michael,

The plug is supported by German or European regulations.

Q

Hi if I buy 4 of the smart plugs and I connect them to Alexa will all of them turn on and of at the same time or could you have different names and put them on at the different moment ?

By Lou Dec-26/2018 20:14:34

A

Hello Lou, 
It cannot be turned on or off at the same time, need to distinguish 4 sockets with different names

Q

What is the Plug diameter ? 4.0 mm or 4.8 mm ?

By Cat Dec-04/2018 04:11:09

A

Hello Cat, 
It is 4.8mm.

Q

Hi! Does this work with the eWelink app? Thanks!

By Balazs Dec-01/2018 10:02:31

A

Hello Balazs, 
No ,I am sincerely sorry that it does not .

Q

How can reset device especially when I change the wifi.

By Ludvo Mar-06/2019 20:26:52

A

Hello Ludvo,


Please note that you can directly perform the first step from the new setup step. If the conditions permit, you can first remove the corresponding device on the APP.

Let me know if you need any further assistance. 


Q

Can this device work with any window/door sensor? If I open the window, this plug would turn on/off.

By kvissi Feb-28/2019 18:04:58

A

Hello  Kvissi,


No, it can't.


Q

How much is the standby power consumption of the device?

By Balazs Feb-21/2019 09:17:57

A

Hello Balazs, 
Standby power is 1 watt.

Q

are these compatible with Google Home?

By Yavor Yankov Feb-09/2019 08:24:10

A

Hello Yavor,

Sincerely sorry for the late response.

● Supports Amazon Alexa and Google Home voice control

Q

I have a mancave with many lights. Is it possible to remote these lights with my samsung S9 cell Phone ? I have a wifi connection in my cave. I need 10 smart plugs, can I remote them all seperately ? Thanks

By heylen Jan-12/2019 07:49:54

A

Hello Heylen,


Please note that it is ok. Remember to distinguish your socket by your life.

Let me know if you need any further assistance. 


Q

Is the plug compattebel with Google mini

By Roel Boer Jan-10/2019 09:13:27

A

Hello Roel,


The plug is compattebel with Google mini.


Q

Will this work with plugs in Czech Republic ?

By Michael Rainey Jan-07/2019 19:13:10

A

Hello Michael,

The plug is supported by German or European regulations.

Q

What is the Plug diameter ? 4.0 mm or 4.8 mm ?

By Cat Dec-04/2018 04:11:09

A

Hello Cat, 
It is 4.8mm.

Q

Hi! Does this work with the eWelink app? Thanks!

By Balazs Dec-01/2018 10:02:31

A

Hello Balazs, 
No ,I am sincerely sorry that it does not .

Q

hello Is this pluggable compatible, with xiaomi gateway?

By Jozef Nov-26/2018 12:42:02

A

Hello  Jozef,


No, it is incompatible with xiaomi gateway .


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi if I buy 4 of the smart plugs and I connect them to Alexa will all of them turn on and of at the same time or could you have different names and put them on at the different moment ?

By Lou Dec-26/2018 20:14:34

A

Hello Lou, 
It cannot be turned on or off at the same time, need to distinguish 4 sockets with different names