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Customer Questions & Answers

  • All(8)
  • Product Information(7)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others
Q

hi, what firmware is on the ender - marlin?

By Helmut Dec-06/2018 15:25:09

A

Hello Helmut,


Yes, it is based on Marlin firmware.

Let me know if you need any further assistance. 


Q

are there tax in it if i get it shipped to eu

By Simon Vandenbergh Haaeman Dec-03/2018 21:49:07

A

Hello Simon,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

A few days ago, I have requested a clarification for this article; however, your response did not answer my clarification quest. Can you please answer my query appropriately? I shall repeat my question as follows: In the Creality specifications (link bellow): https://www.creality3d.shop/products/creality3d-ender-3-pro-high-precision-3d-printer the where the output current of the PSU is DC 24V 15A 360W instead of 24V 270W as it appears on your listing. Therefore, please clarify this discrepancy and advise if this listing is for Creality 3D Ender - 3 pro model unit. Looking forward to your prompt response!

By Peter Nov-24/2018 19:12:14

A

Hello Peter, 
Thanks for your inquiry.

Ender-3Pro power output DC 24V 15A 360W, this is the power supply parameter, 360 is the power of the power supply, the rated power of the whole machine is 270W.

Q

Is software compatible with windows 10 ? Is EU plug a British 3 pin plug ?

By Anthony Smith Nov-23/2018 23:35:57

A


Hello Anthony,

   

Yes compatible.


Q

What is the difference between the Creality Ender 3 and Ender 3 Pro? They appear to be exactly the same except for price

By John Boren Nov-21/2018 15:59:32

A

Hello John, 
Thanks for your inquiry.

The Pro structure is more stable, the profile and the control box are different. Pro has a soft magnetic sticker, which is equivalent to the upgraded version of Ender-3.

Q

What is the difference between this printer and Creality Ender 3 (without High precision).

By qamil888 Sep-25/2018 18:03:09

A

Hello Qamil888, 

Thank you for your inquiry.  

The Ender-3Pro structure was upgraded, and another power supply was replaced. The platform sticker was changed to a soft magnet.

Q

What area of printing does the ender 3d pro have?

By Luis Cabrera Santa Cruz Sep-24/2018 13:26:00

A

Hello Luis,

It is 220*220*250MM.

Q

Does the Creality Ender 3 Pro now comes equipped with a “C-MAG” magnetic printing bed. The sheet that is removable and flexible, so the prints can be plucked off the build plate more easily.

By Larry B. Sep-18/2018 14:11:42

A

Hello Larry, 
Yes it does .

Q

hi, what firmware is on the ender - marlin?

By Helmut Dec-06/2018 15:25:09

A

Hello Helmut,


Yes, it is based on Marlin firmware.

Let me know if you need any further assistance. 


Q

A few days ago, I have requested a clarification for this article; however, your response did not answer my clarification quest. Can you please answer my query appropriately? I shall repeat my question as follows: In the Creality specifications (link bellow): https://www.creality3d.shop/products/creality3d-ender-3-pro-high-precision-3d-printer the where the output current of the PSU is DC 24V 15A 360W instead of 24V 270W as it appears on your listing. Therefore, please clarify this discrepancy and advise if this listing is for Creality 3D Ender - 3 pro model unit. Looking forward to your prompt response!

By Peter Nov-24/2018 19:12:14

A

Hello Peter, 
Thanks for your inquiry.

Ender-3Pro power output DC 24V 15A 360W, this is the power supply parameter, 360 is the power of the power supply, the rated power of the whole machine is 270W.

Q

Is software compatible with windows 10 ? Is EU plug a British 3 pin plug ?

By Anthony Smith Nov-23/2018 23:35:57

A


Hello Anthony,

   

Yes compatible.


Q

What is the difference between the Creality Ender 3 and Ender 3 Pro? They appear to be exactly the same except for price

By John Boren Nov-21/2018 15:59:32

A

Hello John, 
Thanks for your inquiry.

The Pro structure is more stable, the profile and the control box are different. Pro has a soft magnetic sticker, which is equivalent to the upgraded version of Ender-3.

Q

What is the difference between this printer and Creality Ender 3 (without High precision).

By qamil888 Sep-25/2018 18:03:09

A

Hello Qamil888, 

Thank you for your inquiry.  

The Ender-3Pro structure was upgraded, and another power supply was replaced. The platform sticker was changed to a soft magnet.

Q

What area of printing does the ender 3d pro have?

By Luis Cabrera Santa Cruz Sep-24/2018 13:26:00

A

Hello Luis,

It is 220*220*250MM.

Q

Does the Creality Ender 3 Pro now comes equipped with a “C-MAG” magnetic printing bed. The sheet that is removable and flexible, so the prints can be plucked off the build plate more easily.

By Larry B. Sep-18/2018 14:11:42

A

Hello Larry, 
Yes it does .

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

are there tax in it if i get it shipped to eu

By Simon Vandenbergh Haaeman Dec-03/2018 21:49:07

A

Hello Simon,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!