All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(26)
  • Product Information(15)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(8)
  • Others
Q

can you ship to El Salvador, Central America

By german orellana caballero Mar-09/2019 06:50:14

A

Hello German, 
We can send it to El Salvador.

Let me know if you need any help.

Q

price in usd or nzd??

By eric Feb-27/2019 00:51:14

A

Hello Eric,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Can you ship to Peru ?

By Kim Feb-18/2019 21:48:17

A

Hello Kim, 
We can send it to Peru.

Let me know if you need any help.

Q

Can you ship to South Africa?

By Mo Feb-05/2019 09:40:09

A

Hello Mo,

Yes, it can be shipped to South Africa.

Q

hi. did u ship in canada?

By jonathan Jan-24/2019 07:44:48

A

Hello Jonathan,
We can ship to canada.

Q

how much time does it take to be shipped to Algeria ?

By lif kamel Jan-18/2019 07:24:37

A

Hello Lif,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi. im from canada if i buy this phone u deliver it?

By jonathan Jan-04/2019 03:46:07

A

Hello jonathan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

hi im from mexico i have some of question. do you make send to mexico? it have adapter us charger? my english isnt very good

By david Dec-12/2018 17:22:54

A

Hello David,


Yes, we can ship to your country for you.

We will prepare the appropriate adapter for you.

Let me know if you need any further assistance. 


Q

Is it eligible for warranty service in india?

By Tanmay Dec-09/2018 13:32:44

A

Hello Tanmay
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi I would like to know if this phone is unlocked and can be used at any of the carrier in Singapore

By joshua Dec-04/2018 00:47:19

A

Hello Joshua, 
This item has been unlocked for Worldwide use.

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

can you ship to El Salvador, Central America

By german orellana caballero Mar-09/2019 06:50:14

A

Hello German, 
We can send it to El Salvador.

Let me know if you need any help.

Q

hi. im from canada if i buy this phone u deliver it?

By jonathan Jan-04/2019 03:46:07

A

Hello jonathan,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

hi im from mexico i have some of question. do you make send to mexico? it have adapter us charger? my english isnt very good

By david Dec-12/2018 17:22:54

A

Hello David,


Yes, we can ship to your country for you.

We will prepare the appropriate adapter for you.

Let me know if you need any further assistance. 


Q

Is it eligible for warranty service in india?

By Tanmay Dec-09/2018 13:32:44

A

Hello Tanmay
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi I would like to know if this phone is unlocked and can be used at any of the carrier in Singapore

By joshua Dec-04/2018 00:47:19

A

Hello Joshua, 
This item has been unlocked for Worldwide use.

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

Does this set comes with US/Canada charger plug?

By Jithin Nov-21/2018 20:00:18

A

Hello Jithin,

For your issue, please kindly note:

Sorry,it will come with EU plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

Does it come with uk plug

By David Nov-14/2018 13:22:44

A

Hello David,


Please note that this is an EU specification product, but we will prepare the appropriate adapter for you according to your country.

Let me know if you need any further assistance. 


Q

hello, there are a global version?

By Armando Lopez Nov-11/2018 16:40:34

A

Hello Armando,

For your issue, please kindly note:

Yes,this is global version.

Q

Hello, how can we know if it's the version with B28 ? In the description it's written that it can be with or without.

By Rousseau Nov-04/2018 19:50:08

A

Hello Rousseau, 
Thanks for your inquiry.

Global Bands ( No B28 )

Q

Hello. I need much Storage. Works this Phone with TF Card 256 GB or 400GB ?

By Stefan Oct-12/2018 17:29:27

A

Hello Stefan,


Please note that the external memory of this product is up to 256GB TF card.

Let me know if you need any further assistance. 


Q

Is the blue one in stock?

By joe Oct-12/2018 05:46:02

A

Hello Joe,
Yes, we have stock, please feel free to order it.
Best Regards

Q

price in usd or nzd??

By eric Feb-27/2019 00:51:14

A

Hello Eric,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

can i buy this product in cash on delivery

By arbaZ Oct-24/2018 08:00:28

A

We are sorry that we do not support cash on delivery.

Q

Can you ship to Peru ?

By Kim Feb-18/2019 21:48:17

A

Hello Kim, 
We can send it to Peru.

Let me know if you need any help.

Q

Can you ship to South Africa?

By Mo Feb-05/2019 09:40:09

A

Hello Mo,

Yes, it can be shipped to South Africa.

Q

hi. did u ship in canada?

By jonathan Jan-24/2019 07:44:48

A

Hello Jonathan,
We can ship to canada.

Q

how much time does it take to be shipped to Algeria ?

By lif kamel Jan-18/2019 07:24:37

A

Hello Lif,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I am from india. Pincode Is 743270.West Bengal. Its avaliable on this pincode??Beoz of before i order a product after that its not shipped on my pincode i got refund..

By Rajat Nov-12/2018 19:42:06

A

Hello 

For after sales issue, please go to our  Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Q

HI, I m intersted with the product and i want you ship this item , without the original price because the costoms in moroccan are very expensive can you do this can write for example $100 Thanks!

By ABDESSSAMAD HARMACH Oct-16/2018 13:29:54

A

Hello ABDESSSAMAD,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Do you have stock? How long do they send it? How long does it arrive in Mexico by DHL?

By Alfredo Oct-06/2018 18:52:11

A

Hello Alfredo,

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

do I have to pay import duties on this product?

By Kees Sep-27/2018 12:47:35

A

Hello Kees,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!