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Customer Q&A

  • All(44)
  • Product Information(30)
  • Stock Status
  • Payment
  • About Shipping(9)
  • Others(5)
Q

what would be the price of this smartphone in reais?

By Heleno Jun-09/2019 10:47:57

A

Hello Heleno,

Gearbest always uses US Dollars as the primary currency for all our product prices. 

You may change the currency in the top right hand side of our homepage here:  http://www.gearbest.com/. 


Please note that we are always here to help you.


Q

I live in Recife, Brazil, how long time for the item arrival here?

By leandro Feb-28/2019 17:41:43

A

Hello Leandro,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is shipping cost for Pakistan

By hassan Feb-25/2019 09:24:15

A

Hello Hassan,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

will send this product India

By Ramarao Feb-24/2019 18:06:29

A


Hello Ramarao,

   


Yes, we ship to India.

Q

Do you ship to South Africa? and will it take 3-7 days Expedited?

By ps Feb-22/2019 07:24:04

A

Hello ps,


Yes, we can ship to your country for you.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Let me know if you need any further assistance. 


Q

Does the product has a type C usb? Comes with a screen protector?

By Ieda Feb-21/2019 15:08:27

A

Hello Ieda, 

No ,I am sincerely sorry that it does not have type c  .
This item contains :

Back Case : 1 
Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

Good day. If I order this phone now, how long will it take to deliver it to Israel?

By Piotr Feb-20/2019 01:12:34

A

Hello Piotr,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do you ship the product to Brazil?

By Gabriel Gonçalves Feb-16/2019 20:03:05

A

Hello Gabriel, 
Yes,we can ship the item to Brazil.

Q

Yes I want to know if this phone is unlocked, will work in the US and if the phone will work with metro pcs? Also if nothing works can I return the phone and receive my money back?

By Nate Harmon Jan-09/2019 17:02:02

A

Hello Nate,


Please rest assured that this product can unlock global use.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Let me know if you need any further assistance. 


Q

Hello good afternoon, will the phone ship to any part of Nicaragua?

By Denis Jan-03/2019 22:09:14

A

Hello Denis, 
We can send it to Nicaragua.

Let me know if you need any help.

Q

what would be the price of this smartphone in reais?

By Heleno Jun-09/2019 10:47:57

A

Hello Heleno,

Gearbest always uses US Dollars as the primary currency for all our product prices. 

You may change the currency in the top right hand side of our homepage here:  http://www.gearbest.com/. 


Please note that we are always here to help you.


Q

I live in Recife, Brazil, how long time for the item arrival here?

By leandro Feb-28/2019 17:41:43

A

Hello Leandro,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

will send this product India

By Ramarao Feb-24/2019 18:06:29

A


Hello Ramarao,

   


Yes, we ship to India.

Q

Does the product has a type C usb? Comes with a screen protector?

By Ieda Feb-21/2019 15:08:27

A

Hello Ieda, 

No ,I am sincerely sorry that it does not have type c  .
This item contains :

Back Case : 1 
Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

Q

Yes I want to know if this phone is unlocked, will work in the US and if the phone will work with metro pcs? Also if nothing works can I return the phone and receive my money back?

By Nate Harmon Jan-09/2019 17:02:02

A

Hello Nate,


Please rest assured that this product can unlock global use.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Let me know if you need any further assistance. 


Q

I ask if this cell phone have greek menu

By Giannis Dec-14/2018 17:49:54

A

Hello Giannis, 
I have checked that this item has Greek language .

Q

Can you get US adapter for Canada? Can this Global Version has Play Store and Google or Youtube? Can this box not be opened and sealed originally? How long for warranty and when can you ship this phone to Canada? Thanks so much!!!

By John Cheung Dec-14/2018 04:43:07

A

Hello John, 
Package contents:Back Case : 1 
Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

It supports google play store and can be shipped to Canada.

Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Q

Does the Redmi Note 6 Pro support Wireless Charging?

By William Oxner Dec-10/2018 22:47:16

A

Hello William, 
No ,I am sincerely sorry that it does not .

Q

this mobile & accessories contains warranty

By mohana krishnan Dec-08/2018 23:06:13

A

Hello Mohana
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

UK adapter included?

By Kieran Dec-04/2018 23:09:30

A

Hello Kieran,

Please note that this is the EU plug, but you can use a suitable adapter.


Let me know if you need any further assistance. 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

What is shipping cost for Pakistan

By hassan Feb-25/2019 09:24:15

A

Hello Hassan,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Do you ship to South Africa? and will it take 3-7 days Expedited?

By ps Feb-22/2019 07:24:04

A

Hello ps,


Yes, we can ship to your country for you.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Let me know if you need any further assistance. 


Q

Good day. If I order this phone now, how long will it take to deliver it to Israel?

By Piotr Feb-20/2019 01:12:34

A

Hello Piotr,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do you ship the product to Brazil?

By Gabriel Gonçalves Feb-16/2019 20:03:05

A

Hello Gabriel, 
Yes,we can ship the item to Brazil.

Q

Hello good afternoon, will the phone ship to any part of Nicaragua?

By Denis Jan-03/2019 22:09:14

A

Hello Denis, 
We can send it to Nicaragua.

Let me know if you need any help.

Q

Good

By mehmet ali Jan-03/2019 15:38:08

A


Hello mehmet,

   


Thank you for your support.

Please keep an eye on our website and we will keep updating other new products.

We continue to work hard to provide you with more favorable and better products.


Q

priority line to morocco took it in the blackf how long the shipping

By Reda Dec-01/2018 03:28:39

A

Hello Reda,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Cuánto cuesta el envío a Costa Rica?

By Josué Nov-20/2018 03:45:41

A

Hello Josué,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hi. Do you send for India??

By Mhod Sameer Nov-14/2018 18:19:06

A


Hello Mhod,

   

Yes, you can.


Q

Does the plug come with a Us plug or Eu plug. I need a Us plug please

By unmesh Dec-03/2018 02:29:56

A

Hello Unmesh,

We will send you a mini EU plug adapter plugging with the mobile phone.


Q

Is it hasn't russian language?

By Sveta Nov-23/2018 18:11:57

A

Hello Sveta,


Please note that it is support Russian.

Let me know if you need any further assistance. 


Q

is this phone UNLOCKED?

By Elena Nov-16/2018 06:02:45

A

Hello Elena, 
Yes,it is Unlocked for Worldwide use.

Q

i would like to know about the waranty. thanks

By Sérgio Nov-06/2018 23:45:45

A

Hello Sérgio,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

hi you have mentioned global version.is it really global version. also how long shipping take for australia. thanks

By sandeep Nov-05/2018 19:10:27

A

Hello Sandeep,

It is really global version.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html