Customer Questions & Answers

  • All(24)
  • Product Information(24)
  • Stock Status
  • Payment
  • About Shipping
  • Others
Q

pls, this box Support HDMI 2.1 or 2.0? thx

By Ethandar Jan-10/2019 19:16:03

A

Hello Ethandar,

HDMI Version: 2.0 

Thank you.

Q

is it possible to update the YouTube for watching 4k video?

By Bishwarup Podder Jan-08/2019 12:39:51

A

Hello Bishwarup,

You do not need to update the YouTube.

It is 4k video.


Q

Does this product can play 4k 60fps and 30fps video from youtube?

By Bishwarup Podder Jan-06/2019 18:27:12

A

Hello Bishwarup,


Yes, you can do this.

Let me know if you need any further assistance. 


Q

Can I update Kodi to the latest version (Kodi 18)? currently the box will not let me.

By Charles Dec-20/2018 16:39:13

A


Hello Charles,

   


No, updates may result in incompatibility.


Q

Can I connect a 1 TB external hard drive?

By Brenda Dec-17/2018 14:34:54

A

Hello Brenda,


You can connect a 1 TB external hard drive.

Q

Hi, do all models support 2.4 + 5.8 wifi and 1000mb ethernet? I have read elsewhere that 2gb + 16gb boxes have a lover spec?

By adrian Dec-05/2018 13:41:41

A

Hello Adrian, 
Thanks for your inquiry.

X96MAX 2+16G can support 100M network.

Q

This box have RJ45 whit 1000mb or 100mb? and wi-fi dual channel 5ghz ir ONLY 2.4ghz

By joao Dec-01/2018 16:44:00

A

Hello Joao,
This item is 1000Mbps Ethernet  and it has 2.4G + 5.8G WiFi .


Q

Does the package include remote control? If so, then is it a voice controlled remote control?

By Suresh Nov-27/2018 12:17:47

A

Hello Suresh,

Please note that it supports voice remote control and voice remote control with the flying mouse remote control.

Let me know if you need any further assistance. 


Q

is this product support 4k video format only ? i mean if my led tv support hd videos and doesn't support 4k this mean that this product can't play videos on my led tv ?

By Scorpion The Nov-27/2018 00:23:28

A


Hello Scorpion,

   

No, it is also supported.

Q

Is KODI preinstalled in this TV Box? Thanks.

By Gilles Nov-20/2018 23:44:25

A

Hello Gilles, 
It has KODI preinstalled in this TV Box.

Let me know if you need any help.

Q

pls, this box Support HDMI 2.1 or 2.0? thx

By Ethandar Jan-10/2019 19:16:03

A

Hello Ethandar,

HDMI Version: 2.0 

Thank you.

Q

is it possible to update the YouTube for watching 4k video?

By Bishwarup Podder Jan-08/2019 12:39:51

A

Hello Bishwarup,

You do not need to update the YouTube.

It is 4k video.


Q

Does this product can play 4k 60fps and 30fps video from youtube?

By Bishwarup Podder Jan-06/2019 18:27:12

A

Hello Bishwarup,


Yes, you can do this.

Let me know if you need any further assistance. 


Q

Can I update Kodi to the latest version (Kodi 18)? currently the box will not let me.

By Charles Dec-20/2018 16:39:13

A


Hello Charles,

   


No, updates may result in incompatibility.


Q

Can I connect a 1 TB external hard drive?

By Brenda Dec-17/2018 14:34:54

A

Hello Brenda,


You can connect a 1 TB external hard drive.

Q

Hi, do all models support 2.4 + 5.8 wifi and 1000mb ethernet? I have read elsewhere that 2gb + 16gb boxes have a lover spec?

By adrian Dec-05/2018 13:41:41

A

Hello Adrian, 
Thanks for your inquiry.

X96MAX 2+16G can support 100M network.

Q

This box have RJ45 whit 1000mb or 100mb? and wi-fi dual channel 5ghz ir ONLY 2.4ghz

By joao Dec-01/2018 16:44:00

A

Hello Joao,
This item is 1000Mbps Ethernet  and it has 2.4G + 5.8G WiFi .


Q

Does the package include remote control? If so, then is it a voice controlled remote control?

By Suresh Nov-27/2018 12:17:47

A

Hello Suresh,

Please note that it supports voice remote control and voice remote control with the flying mouse remote control.

Let me know if you need any further assistance. 


Q

is this product support 4k video format only ? i mean if my led tv support hd videos and doesn't support 4k this mean that this product can't play videos on my led tv ?

By Scorpion The Nov-27/2018 00:23:28

A


Hello Scorpion,

   

No, it is also supported.

Q

Is KODI preinstalled in this TV Box? Thanks.

By Gilles Nov-20/2018 23:44:25

A

Hello Gilles, 
It has KODI preinstalled in this TV Box.

Let me know if you need any help.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!