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Customer Q&A

  • All(29)
  • Product Information(28)
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  • Others(1)
Q

I lost the remote for my X96 TV Box and I purchased a remote from the internet. How can I sync the remote with the box? Thanks

By Bill Skillern Apr-05/2019 19:49:36

A

Hello Bill,


Thanks for your inquiry.


Many remote controls can match our box. It is recommended that you buy a remote control of the same type in the link to buy the box.


Have a nice day.


Q

Can I connect a 2 TB external hard drive?

By sanatan karmakar Feb-25/2019 02:25:20

A

Hello Sanatan,


Yes, it can connect a 2 TB external hard drive.


Q

Does it Support 2.4G wireless mouse/keyboard

By Leon Feb-24/2019 01:10:02

A

Hello Leon,


Yes, it can support 2.4G wireless mouse/keyboard.



Q

HI DOES X96 MAX TV BOX SUPPORT KODI? THX

By GREGORY Feb-22/2019 15:33:48

A

Hello GREGORY,

Please note that KD Play is KODI.

Let me know if you need any further assistance. 


Q

the product supports the Greek language, neflix and has a blutooth?

By Dina Feb-07/2019 09:21:48

A

Hello Dina, 
This item supports Greek language and neflix ,but it does not have bluetooth .

Q

pls, this box Support HDMI 2.1 or 2.0? thx

By Ethandar Jan-10/2019 19:16:03

A

Hello Ethandar,

HDMI Version: 2.0 

Thank you.

Q

is it possible to update the YouTube for watching 4k video?

By Bishwarup Podder Jan-08/2019 12:39:51

A

Hello Bishwarup,

You do not need to update the YouTube.

It is 4k video.


Q

Does this product can play 4k 60fps and 30fps video from youtube?

By Bishwarup Podder Jan-06/2019 18:27:12

A

Hello Bishwarup,


Yes, you can do this.

Let me know if you need any further assistance. 


Q

Can I update Kodi to the latest version (Kodi 18)? currently the box will not let me.

By Charles Dec-20/2018 16:39:13

A


Hello Charles,

   


No, updates may result in incompatibility.


Q

Can I connect a 1 TB external hard drive?

By Brenda Dec-17/2018 14:34:54

A

Hello Brenda,


You can connect a 1 TB external hard drive.

Q

Can I connect a 2 TB external hard drive?

By sanatan karmakar Feb-25/2019 02:25:20

A

Hello Sanatan,


Yes, it can connect a 2 TB external hard drive.


Q

Does it Support 2.4G wireless mouse/keyboard

By Leon Feb-24/2019 01:10:02

A

Hello Leon,


Yes, it can support 2.4G wireless mouse/keyboard.



Q

HI DOES X96 MAX TV BOX SUPPORT KODI? THX

By GREGORY Feb-22/2019 15:33:48

A

Hello GREGORY,

Please note that KD Play is KODI.

Let me know if you need any further assistance. 


Q

the product supports the Greek language, neflix and has a blutooth?

By Dina Feb-07/2019 09:21:48

A

Hello Dina, 
This item supports Greek language and neflix ,but it does not have bluetooth .

Q

pls, this box Support HDMI 2.1 or 2.0? thx

By Ethandar Jan-10/2019 19:16:03

A

Hello Ethandar,

HDMI Version: 2.0 

Thank you.

Q

is it possible to update the YouTube for watching 4k video?

By Bishwarup Podder Jan-08/2019 12:39:51

A

Hello Bishwarup,

You do not need to update the YouTube.

It is 4k video.


Q

Does this product can play 4k 60fps and 30fps video from youtube?

By Bishwarup Podder Jan-06/2019 18:27:12

A

Hello Bishwarup,


Yes, you can do this.

Let me know if you need any further assistance. 


Q

Can I update Kodi to the latest version (Kodi 18)? currently the box will not let me.

By Charles Dec-20/2018 16:39:13

A


Hello Charles,

   


No, updates may result in incompatibility.


Q

Can I connect a 1 TB external hard drive?

By Brenda Dec-17/2018 14:34:54

A

Hello Brenda,


You can connect a 1 TB external hard drive.

Q

Hi, do all models support 2.4 + 5.8 wifi and 1000mb ethernet? I have read elsewhere that 2gb + 16gb boxes have a lover spec?

By adrian Dec-05/2018 13:41:41

A

Hello Adrian, 
Thanks for your inquiry.

X96MAX 2+16G can support 100M network.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

I lost the remote for my X96 TV Box and I purchased a remote from the internet. How can I sync the remote with the box? Thanks

By Bill Skillern Apr-05/2019 19:49:36

A

Hello Bill,


Thanks for your inquiry.


Many remote controls can match our box. It is recommended that you buy a remote control of the same type in the link to buy the box.


Have a nice day.