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Customer Questions

  • All(36)
  • Product Information(25)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(8)
  • Others
Q

Hi there, Is there tax duty fee to be paid if shipping to the UK/EU? Thanks

By Csab May-03/2019 07:12:54

A
Hello Csab,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

does this phone have external memory,would i be able to put 128gb sd card...

By GULAM Apr-22/2019 21:50:30

A
Hello GULAM,Thanks for your inquiry.External Memory: TF card up to 256GB Have a nice day.
Q

I ordered this product. I live in Mexico. I want to know if in the box the charging adapter is for American plug or for European plug?

By Yara Ge Feb-28/2019 04:26:43

A
Hello  Yara,It comes with EU  plug.We will send an correct adapter.
Q

Is this item in stock?

By Muie Feb-25/2019 07:04:37

A
Hello Muie,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.
Q

is there a phone case included?

By ahmad muzhafir Feb-23/2019 11:16:34

A
Hello Ahmad,Package ContentsBack Case : 1 Cell Phone: 1 Power Adapter: 1 SIM Needle: 1 USB Cable: 1    
Q

Hie,do you ship to South Africa and how long will it take.

By Crispen Duku Feb-20/2019 08:46:39

A
Hello Crispen,We can send it to South Africa.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

helo, it's safe? How long until you arrive in Brazil?

By joyce Jan-26/2019 11:19:07

A
Hello joyce,Yes,it is safe.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

hi dear friend i want to ask if it is in stock or not?

By abdelouarit benzidi Jan-19/2019 22:17:01

A
Hello Abdelouarit,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.
Q

is the phone with wireless charging

By Ciprian Bonta Jan-18/2019 13:19:05

A
Hello Ciprian,Package Contents:Back Case : 1 Cell Phone: 1 Power Adapter: 1 SIM Needle: 1 USB Cable: 1    We are sincerely sorry that there is not wireless charging.Hope you may understand us.
Q

Hi. Please can you check size of the phone again ? Everywhere on internet it says 15.64 x 7.58 x 0.75. Even on gearbest (Xiaomi Mi 8 Lite 4G Phablet 128GB ROM Global Version) 128GB version says 7.58. Please update, thank you so much :)

By Maxa Dec-08/2018 11:34:42

A
Hello Maxa, Product size: 15.21 x 7.22 x 0.85 cm / 5.99 x 2.84 x 0.33 inches