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Customer Questions & Answers

  • All(34)
  • Product Information(24)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(7)
  • Others
Q

Hi there, Is there tax duty fee to be paid if shipping to the UK/EU? Thanks

By Csab May-03/2019 07:12:54

A

Hello Csab,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

does this phone have external memory,would i be able to put 128gb sd card...

By GULAM Apr-22/2019 21:50:30

A

Hello GULAM,


Thanks for your inquiry.


External Memory: TF card up to 256GB 


Have a nice day.


Q

I ordered this product. I live in Mexico. I want to know if in the box the charging adapter is for American plug or for European plug?

By Yara Ge Feb-28/2019 04:26:43

A

Hello  Yara,


It comes with EU  plug.

We will send an correct adapter.


Q

Is this item in stock?

By Muie Feb-25/2019 07:04:37

A

Hello Muie,

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

is there a phone case included?

By ahmad muzhafir Feb-23/2019 11:16:34

A

Hello Ahmad,

Package Contents

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Hie,do you ship to South Africa and how long will it take.

By Crispen Duku Feb-20/2019 08:46:39

A

Hello Crispen,

We can send it to South Africa.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

helo, it's safe? How long until you arrive in Brazil?

By joyce Jan-26/2019 11:19:07

A

Hello joyce,

Yes,it is safe.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi dear friend i want to ask if it is in stock or not?

By abdelouarit benzidi Jan-19/2019 22:17:01

A

Hello Abdelouarit,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

is the phone with wireless charging

By Ciprian Bonta Jan-18/2019 13:19:05

A

Hello Ciprian,



Package Contents:


Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


We are sincerely sorry that there is not wireless charging.Hope you may understand us.


Q

Hi. Please can you check size of the phone again ? Everywhere on internet it says 15.64 x 7.58 x 0.75. Even on gearbest (Xiaomi Mi 8 Lite 4G Phablet 128GB ROM Global Version) 128GB version says 7.58. Please update, thank you so much :)

By Maxa Dec-08/2018 11:34:42

A

Hello Maxa, 
Product size: 15.21 x 7.22 x 0.85 cm / 5.99 x 2.84 x 0.33 inches 

Q

does this phone have external memory,would i be able to put 128gb sd card...

By GULAM Apr-22/2019 21:50:30

A

Hello GULAM,


Thanks for your inquiry.


External Memory: TF card up to 256GB 


Have a nice day.


Q

I ordered this product. I live in Mexico. I want to know if in the box the charging adapter is for American plug or for European plug?

By Yara Ge Feb-28/2019 04:26:43

A

Hello  Yara,


It comes with EU  plug.

We will send an correct adapter.


Q

is there a phone case included?

By ahmad muzhafir Feb-23/2019 11:16:34

A

Hello Ahmad,

Package Contents

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

helo, it's safe? How long until you arrive in Brazil?

By joyce Jan-26/2019 11:19:07

A

Hello joyce,

Yes,it is safe.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

is the phone with wireless charging

By Ciprian Bonta Jan-18/2019 13:19:05

A

Hello Ciprian,



Package Contents:


Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


We are sincerely sorry that there is not wireless charging.Hope you may understand us.


Q

Hi. Please can you check size of the phone again ? Everywhere on internet it says 15.64 x 7.58 x 0.75. Even on gearbest (Xiaomi Mi 8 Lite 4G Phablet 128GB ROM Global Version) 128GB version says 7.58. Please update, thank you so much :)

By Maxa Dec-08/2018 11:34:42

A

Hello Maxa, 
Product size: 15.21 x 7.22 x 0.85 cm / 5.99 x 2.84 x 0.33 inches 

Q

Hello. Is the width of phone 7.58 or 7.22 cm ?? Thank you

By Maxa Dec-08/2018 01:34:07

A

Hello Maxa, 
This product size is 15.21 x 7.22 x 0.85 cm / 5.99 x 2.84 x 0.33 inches .

Q

Google Play work?

By Marcin Dec-04/2018 12:30:11

A

Hello Marcin, 

Yes, it works with Google Play.


Q

how warranty works if i am in india and product has some issue?

By Chinmay Dec-01/2018 16:31:35

A

Hello Chinmay
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Are you are that Front camera is 24MP? Normally the rear camera is more !!

By RAMAN Nov-25/2018 17:01:20

A

Hello RAMAN, 

Thank you for your inquiry.  

Yes,Triple cameras, 12.0MP + 5.0MP back cameras and 24.0MP front camera.

Q

Is this item in stock?

By Muie Feb-25/2019 07:04:37

A

Hello Muie,

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

hi dear friend i want to ask if it is in stock or not?

By abdelouarit benzidi Jan-19/2019 22:17:01

A

Hello Abdelouarit,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Por que o azul é mais caro?

By Geimison Nov-28/2018 10:35:20

A

Hello Geimison, 
The black color has a promotion now.

Q

Hi there, Is there tax duty fee to be paid if shipping to the UK/EU? Thanks

By Csab May-03/2019 07:12:54

A

Hello Csab,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hie,do you ship to South Africa and how long will it take.

By Crispen Duku Feb-20/2019 08:46:39

A

Hello Crispen,

We can send it to South Africa.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the customs charge that the m8 Life comes to India? need urgent reply

By Sarath Nov-28/2018 13:44:38

A

Hello Sarath,

If any taxes are incurred, they are charged by the destination country and not by GearBestTaxes are beyond GearBest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Can you ship it to India? as I need it urgently

By Rahul Nov-28/2018 05:16:23

A

Hello Rahul,

We are pleased to inform you that we can ship all over the world, including your country.


Q

Can I get in Pakistan?

By Amaan Nov-19/2018 12:12:41

A

Hello Amaan, 
We can ship it to Pakistan.

Let me know if you need any help.

Q

Can you declare the phone as Shaving Machine 22 USD?

By Fernando Nov-11/2018 19:32:17

A

Hello Fernando,


We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.


Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html

Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


Appreciate your understanding.


Q

Can this mobile be shipped to India ? If yes, will there be any Custom Duty that is to be paid by the buyer or does it include everything in shipping?

By Anup Nov-10/2018 14:53:51

A

Hello Anup,


Yes, we can ship this item to India.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


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