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Customer Q&A

  • All(41)
  • Product Information(28)
  • Stock Status(1)
  • Payment
  • About Shipping(11)
  • Others
Q

If I make the purchase, can you declare the product as a gift? Because I'm from Brazil and I do not want to be taxed.

By Jardel Feb-26/2019 18:42:57

A

Hello, Jardel,


In accordance with customs regulations, we can not declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

Hi Will it come quicker if buy with Globbing address?

By Tatev Feb-21/2019 15:59:14

A

Hello Tatev,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can you ship it right away? I use DHL.

By sky_sakura Jan-31/2019 04:19:57

A

Hello sky_sakura,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

ship to Brazil

By cleidson Jan-26/2019 11:05:45

A

Hello cleidson, 
Yes,it can ship to Brazil.

Q

How much time does it take to reach India. Also please confirm the duty for the same.

By Vivek Jan-22/2019 09:12:39

A

Hello Vivek,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

This phone have Google store ?

By Gurescu Ionut Jan-21/2019 20:49:47

A

Hello Gurescu,

Google Play Store: Yes 

Q

how long take the shipment to brazil?

By Sonia Jan-15/2019 13:21:51

A

Hello Sonia,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does haver NFC ?

By Paulo Ramos Jan-10/2019 00:08:44

A

Hello Paulo, 

Thank you for your inquiry.  

No,it is not.

Q

How long for India

By harshit mishra Dec-27/2018 14:13:24

A

Hello Harshit,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, will LTE (4g) work in Czech Republic please?

By Michal Dec-27/2018 13:07:41

A

Hello Michal, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

If I make the purchase, can you declare the product as a gift? Because I'm from Brazil and I do not want to be taxed.

By Jardel Feb-26/2019 18:42:57

A

Hello, Jardel,


In accordance with customs regulations, we can not declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about the tax, consult our F.A.Q and the terms and conditions in the links below:

http://www.gearbest.com/about/faq.html (See Taxes and Fees)

http://www.gearbest.com/about/terms-and-conditions.html


Q

ship to Brazil

By cleidson Jan-26/2019 11:05:45

A

Hello cleidson, 
Yes,it can ship to Brazil.

Q

This phone have Google store ?

By Gurescu Ionut Jan-21/2019 20:49:47

A

Hello Gurescu,

Google Play Store: Yes 

Q

how long take the shipment to brazil?

By Sonia Jan-15/2019 13:21:51

A

Hello Sonia,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

does haver NFC ?

By Paulo Ramos Jan-10/2019 00:08:44

A

Hello Paulo, 

Thank you for your inquiry.  

No,it is not.

Q

How long for India

By harshit mishra Dec-27/2018 14:13:24

A

Hello Harshit,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, will LTE (4g) work in Czech Republic please?

By Michal Dec-27/2018 13:07:41

A

Hello Michal, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

how long for Flórida?

By victoria Dec-26/2018 20:02:48

A

Hello victoria,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

this product to will sri lanka

By aruna321 Dec-09/2018 04:59:11

A

Hello Aruna321, 

Thank you for your inquiry.  

Yes,it is ok.

Q

This product will ship to India

By harshit mishra Dec-07/2018 04:34:55

A

Hello Harshit, 

Thank you for your inquiry.  

Yes,it is ok.

Q

Esta disponible en color negro? y es el de 6gb ram 128 rom?

By Anthony Dec-06/2018 21:39:22

A


Hello Anthony, 

   

We are very happy to tell you.

In stock, please purchase as soon as possible.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi Will it come quicker if buy with Globbing address?

By Tatev Feb-21/2019 15:59:14

A

Hello Tatev,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can you ship it right away? I use DHL.

By sky_sakura Jan-31/2019 04:19:57

A

Hello sky_sakura,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How much time does it take to reach India. Also please confirm the duty for the same.

By Vivek Jan-22/2019 09:12:39

A

Hello Vivek,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

How long takes the shipment to Spain, Barcelona

By Orlando Dec-16/2018 01:10:21

A

Hello Orlando,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long take the shipment to Brazil? tks

By Juan Dec-06/2018 23:52:31

A

Hello Juan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How long does it take to ship this phone to Serbia, and how much would it cost?

By Jovan Nov-27/2018 21:08:51

A

Hello Jovan,

You can see the shipping costs and delivery time for your order during the checkout. 

Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 

We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

hello this product will ship to Saudi Arabia

By mohammed misbahuddin Nov-27/2018 13:41:44

A


Hello Mohammed,

   


Yes, we ship to Saudi Arabia.




Q

Hello friend. Can be sent to Brazil?

By Eduardo Nov-23/2018 12:44:23

A

Hello Eduardo, 

Thank you for your inquiry.

Yes, we can ship this item to Brazil.

Q

This phone can be sent to México?

By Martín Nov-14/2018 12:01:35

A

Hello Martín,


We are sorry that we cannot ship to your country.

Let me know if you need any further assistance. 


Q

Hello guys. Where do you ship from? China?

By horacio Nov-12/2018 17:00:54

A

Hello 



It will be shipped from Hong Kong,China.


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 



We have 3 methods of delivery, the estimated shipping times are below:


1) Expedited Shipping: 3-7 business days 


2) Unregistered Air Mail & Registered Air Mail: 10-40 business days


3) Priority Line: 5-25 business days (Only available for certain countries)




Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Be the FIRST to Ask a question. Want G Points? Just Write a Review!