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Customer Q&A

  • All(20)
  • Product Information(18)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(1)
Q

I am in Thailand. How long I get it?

By PK Mar-05/2019 04:16:37

A

Hello PK,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

i ask someone to purchase a GT1mimi box how long will it to deliver brooklyn new york

By john Mar-02/2019 20:20:59

A

Hello John,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 


Q

This Product support 1080P Bluray x265 10bit movies ? Can this product read 1TB hard disk ?

By Dipak Feb-19/2019 08:02:29

A

Hello Dipak,

1. Supports 1080P H.265 10bit movies

2. SupportS external hard disk 1T


Q

Hi, does it support passthrough of dolby true HD, dolby atmos and DTS HD-MA?

By Frodo Feb-17/2019 16:45:46

A

Hello Frodo,

Local video is available, online video is not supported, it needs to be supported by KODT player.


Q

Is Remote Control with gyroscope function?

By Vladimir Feb-16/2019 11:26:37

A

Hello  Vladimir,


No, it does not support the gyroscope  function.


Q

hello does it support codi?

By ronen Feb-02/2019 19:23:25

A

Hello ronen,

For your issue, please kindly note:

It supports H.265 decoding, true 4K media player.

Q

DOES THIS BOX HAS THE FACILITY TO CAST MOBILE TO TV?

By MANMOHAN Jan-16/2019 08:43:24

A


Hello MANMOHAN,

   

Not supported. Therefore the product is a network, does not support data satellite TV.

Q

Does this product supports google cast or Screen mirroring from stock android phones ?

By Vikrant Kumar Dec-11/2018 09:11:26

A

Hello Vikrant, 

Thank you for your inquiry.  

No,it is not.

Q

Does it support netflix?

By gokul upadhyay Dec-10/2018 11:18:03

A

Hello  gokul,


Yes, it supports Netflix .

Q

Hi, I am interested in this product and want to buy one, however, I need to check if the Remote Control connection is a Bluetooth or wireless? Is the web browser fully customized i.e. able to download and install software? Does the voice search work on Youtube and other apps i.e. IPTV? Does the box come with IPTV software installed already or i have to install one i.e. Smart IPTV. Thank you,

By L.H. Dec-07/2018 18:08:15

A

Hello L.H.,

The remote control is a wireless link (2.4G), the browser can be defined by itself, and can be downloaded and installed.

Voice search is using Google's language assistant.

IPTV is not installed at the factory, because there are too many different IPTV applications on the market, this can only be downloaded and installed by customers themselves.


Q

This Product support 1080P Bluray x265 10bit movies ? Can this product read 1TB hard disk ?

By Dipak Feb-19/2019 08:02:29

A

Hello Dipak,

1. Supports 1080P H.265 10bit movies

2. SupportS external hard disk 1T


Q

Hi, does it support passthrough of dolby true HD, dolby atmos and DTS HD-MA?

By Frodo Feb-17/2019 16:45:46

A

Hello Frodo,

Local video is available, online video is not supported, it needs to be supported by KODT player.


Q

Is Remote Control with gyroscope function?

By Vladimir Feb-16/2019 11:26:37

A

Hello  Vladimir,


No, it does not support the gyroscope  function.


Q

hello does it support codi?

By ronen Feb-02/2019 19:23:25

A

Hello ronen,

For your issue, please kindly note:

It supports H.265 decoding, true 4K media player.

Q

DOES THIS BOX HAS THE FACILITY TO CAST MOBILE TO TV?

By MANMOHAN Jan-16/2019 08:43:24

A


Hello MANMOHAN,

   

Not supported. Therefore the product is a network, does not support data satellite TV.

Q

Does this product supports google cast or Screen mirroring from stock android phones ?

By Vikrant Kumar Dec-11/2018 09:11:26

A

Hello Vikrant, 

Thank you for your inquiry.  

No,it is not.

Q

Does it support netflix?

By gokul upadhyay Dec-10/2018 11:18:03

A

Hello  gokul,


Yes, it supports Netflix .

Q

Hi, I am interested in this product and want to buy one, however, I need to check if the Remote Control connection is a Bluetooth or wireless? Is the web browser fully customized i.e. able to download and install software? Does the voice search work on Youtube and other apps i.e. IPTV? Does the box come with IPTV software installed already or i have to install one i.e. Smart IPTV. Thank you,

By L.H. Dec-07/2018 18:08:15

A

Hello L.H.,

The remote control is a wireless link (2.4G), the browser can be defined by itself, and can be downloaded and installed.

Voice search is using Google's language assistant.

IPTV is not installed at the factory, because there are too many different IPTV applications on the market, this can only be downloaded and installed by customers themselves.


Q

does it supports Miracast

By Jack Dec-03/2018 06:18:39

A


Hello Jack,

   


Sorry, no.

Q

the description says that the air mouse comes with a 6 axis in kit, is that so?

By Serg Nov-29/2018 08:52:56

A

Hello Serg,

Package Contents: 1 x TV Box, 1 x Power Adapter, 1 x HDMI Cable, 1 x Remote Control, 1 x English Manual    


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

I am in Thailand. How long I get it?

By PK Mar-05/2019 04:16:37

A

Hello PK,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

i ask someone to purchase a GT1mimi box how long will it to deliver brooklyn new york

By john Mar-02/2019 20:20:59

A

Hello John,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html