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Customer Q&A

  • All(35)
  • Product Information(29)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(3)
  • Others(1)
Q

Why does on the description is says that the phone comes with IPS screen and on the specification is says that screen type is AMOLED???

By Yishai Nov-27/2018 18:13:42

A

Hello Yishai,

For your issue, please kindly note:

Screen type: AMOLED,Capacitive,Corning Gorilla Glass.



Q

какая система установлена на телефоне: H2 OS или OxigenOS ?

By ZBS Nov-27/2018 09:23:41

A

Hello ZBS, 
System: H2 OS based on Android 9.0

Q

Have Portuguese Language?

By Ivo Nov-24/2018 12:35:04

A

Hello Ivo,

For your issue, please kindly note:

Yes,it has.

Q

Can i instala original rom oxigen os?

By André Nov-24/2018 08:56:51

A

Hello André, 

Thank you for your inquiry.


Yes, you can install the Oxygen OS.

Q

Is this the global version? is the play store preinstalled?

By ILZENNA Nov-24/2018 07:43:49

A

Hello ILZENNA, 
It does not support Google Play Store,it is chinese and english version.

Q

Hi what is the price to shipping to Poland?

By Arian Nov-24/2018 06:51:55

A

Hello Arian,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Does it have warranty covered with it ? can the warranty be used in India ??

By Praveen Nov-24/2018 02:38:16

A

Hello Praveen
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

please this phone is international version or global version?

By HUDSON Nov-24/2018 02:05:40

A

Hello HUDSON, 
This item is Chinese version .

Q

Is this phone global version ? Is there something on this phone that wont work in EU?

By Patrick Nov-23/2018 23:25:50

A


Hello Patrick,

   

Sure it has GOOGLE store, also can work in EU.

Q

does it comes with one year original warranty by OnePlus

By hamza Nov-23/2018 17:47:27

A

Hello Hamza
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Why does on the description is says that the phone comes with IPS screen and on the specification is says that screen type is AMOLED???

By Yishai Nov-27/2018 18:13:42

A

Hello Yishai,

For your issue, please kindly note:

Screen type: AMOLED,Capacitive,Corning Gorilla Glass.



Q

какая система установлена на телефоне: H2 OS или OxigenOS ?

By ZBS Nov-27/2018 09:23:41

A

Hello ZBS, 
System: H2 OS based on Android 9.0

Q

Have Portuguese Language?

By Ivo Nov-24/2018 12:35:04

A

Hello Ivo,

For your issue, please kindly note:

Yes,it has.

Q

Can i instala original rom oxigen os?

By André Nov-24/2018 08:56:51

A

Hello André, 

Thank you for your inquiry.


Yes, you can install the Oxygen OS.

Q

Is this the global version? is the play store preinstalled?

By ILZENNA Nov-24/2018 07:43:49

A

Hello ILZENNA, 
It does not support Google Play Store,it is chinese and english version.

Q

Does it have warranty covered with it ? can the warranty be used in India ??

By Praveen Nov-24/2018 02:38:16

A

Hello Praveen
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

please this phone is international version or global version?

By HUDSON Nov-24/2018 02:05:40

A

Hello HUDSON, 
This item is Chinese version .

Q

Is this phone global version ? Is there something on this phone that wont work in EU?

By Patrick Nov-23/2018 23:25:50

A


Hello Patrick,

   

Sure it has GOOGLE store, also can work in EU.

Q

does it comes with one year original warranty by OnePlus

By hamza Nov-23/2018 17:47:27

A

Hello Hamza
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, In the description, you said that this product have Android 9.0. So Does this product have Google Play store and can we use this product in Europe?

By Cricketfr83 Nov-23/2018 17:14:22

A

Hello Cricketfr83,

For your issue, please kindly note:

1.Yes,it is.

System: H2 OS based on Android 9.0

2.Sorry,it can not support.

Google Play Store: No 

3.Yes,it can.

Q

Can i use this phone in india ?? will it be legal ??

By Ayush Vlogs Nov-22/2018 19:03:15

A


Hello Ayush,

   

Sure , you can use this phone all over the world, this is CN verison phone by falshed to int version.

Q

what are the payment method?

By anmol Nov-17/2018 19:16:21

A

Hello Anmol,

 GearBest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

Hi what is the price to shipping to Poland?

By Arian Nov-24/2018 06:51:55

A

Hello Arian,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

how long does shipping take?

By tshiamo Nov-23/2018 16:24:34

A

Hello Tshiamo,

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.

Please refer to our shipping estimation below:

1) Expedited Shipping: 3-7 working days 

2) Unregistered Air Mail & Registered Air Mail:10-40 working days

3) Priority Line : 5- 25 working days(Only for partial countries)

Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 


Q

if you ask now do you think it will arrive before December 25th? it was for a gift.

By José Nov-21/2018 09:34:27

A

Hello José,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

É modelo unlocked??

By Osmar Nov-23/2018 15:09:54

A

Hello Osmar, 
Thanks for your inquiry.

Unlocked for Worldwide use.