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Customer Q&A

  • All(21)
  • Product Information(16)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others(1)
Q

Helo, what abou insurance? When something happend to this device - I can sent device to the Oneplus or to you? I mean waranty.

By Vlastimil Jun-26/2019 08:28:03

A

Hello Vlastimil,


Thanks for your inquiry.


Please find all our warranty and returns policy information here:https://www.GearBest.com/about/warranty-and-return.html


Have a nice day.


Q

Hello. Can you please tell me where is your store (from where do you ship) Europe, maybe? Thank you

By Linul Petrica Andrei Jun-25/2019 22:40:06

A

Dear Linul,

The warehouse of this item(339397602) is in Hongkong, China.

Q

do you stock the UK quick charger plug for this?

By Eoin Mar-07/2019 10:28:40

A

Hello Eoin,


Please note that the charger for this product is the CH plug, perhaps we will prepare the appropriate adapter for you according to your country at the time of shipment.


Let me know if you need any further assistance. 


Q

can i use this phone on cdma (Sprint)

By rick hamil Jan-24/2019 03:36:50

A

Hello Rick, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

Can I use this phone all around the world? Do you guys ship to US/ India?

By Anthony Jan-16/2019 05:27:54

A

Hello Anthony, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

hi. this international version supports OTA and it's multi-language? Thank you

By Leandro Pontes Jan-14/2019 16:14:53

A

Hello Leandro, 

It supports OTA.

Language: Multi language 

Let me know if you need any help.

Q

Hello, has the device got already google play store installed with android 9.0? the device can be used in Italy?thank you very much

By alessandro Dec-07/2018 11:43:45

A

Hello Alessandro, 
This item has google Play Store ,the system is Android 9.0  .

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

hai. can you do shipping to indonesia?. tks

By rezha Dec-04/2018 02:57:45

A

Hello Rezha,

It can be used in Indonesia.

Q

How long do you take to ship?

By Nicola Nov-29/2018 14:41:36

A

Hello Nicola,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

A staff answer about the Number Model doesn't match for either Global nor International versions, and I need to know the Model Number of the phone before making the order, so please, is this the A6013 or the A6010. PLEASE A6013 or A6010?

By Diego Nov-28/2018 06:24:16

A

Hello Diego, 

Thank you for your inquiry.

The phone model number is A6010.

Q

Helo, what abou insurance? When something happend to this device - I can sent device to the Oneplus or to you? I mean waranty.

By Vlastimil Jun-26/2019 08:28:03

A

Hello Vlastimil,


Thanks for your inquiry.


Please find all our warranty and returns policy information here:https://www.GearBest.com/about/warranty-and-return.html


Have a nice day.


Q

do you stock the UK quick charger plug for this?

By Eoin Mar-07/2019 10:28:40

A

Hello Eoin,


Please note that the charger for this product is the CH plug, perhaps we will prepare the appropriate adapter for you according to your country at the time of shipment.


Let me know if you need any further assistance. 


Q

hi. this international version supports OTA and it's multi-language? Thank you

By Leandro Pontes Jan-14/2019 16:14:53

A

Hello Leandro, 

It supports OTA.

Language: Multi language 

Let me know if you need any help.

Q

Hello, has the device got already google play store installed with android 9.0? the device can be used in Italy?thank you very much

By alessandro Dec-07/2018 11:43:45

A

Hello Alessandro, 
This item has google Play Store ,the system is Android 9.0  .

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

A staff answer about the Number Model doesn't match for either Global nor International versions, and I need to know the Model Number of the phone before making the order, so please, is this the A6013 or the A6010. PLEASE A6013 or A6010?

By Diego Nov-28/2018 06:24:16

A

Hello Diego, 

Thank you for your inquiry.

The phone model number is A6010.

Q

1. Is the package factory sealed? 2. Does the package include the original OnePlus phone case?

By Yevgeny Nov-27/2018 13:29:39

A


Hello Yevgeny,

   

  1. There is no envelope on the outside. 2. Includes original OnePlus phone case

Q

if the device has NFC?

By Arkadiusz Kowalski Nov-26/2018 18:18:14

A

Hello Arkadiusz, 
Thanks for your inquiry.

The device has NFC.

Q

What is the model number ?

By Mohd Nov-26/2018 15:22:24

A

Hello Mohd,


Model number is A6010.

Q

Hi, is the phone comes with US plug + EU plug, or only EU plug (for countries of EU plug)?

By Bijo Nov-26/2018 14:25:58

A

Hello  Bijo,


It comes with CN  plug.

We will send an correct adapter.


Q

Hi, is the warranty available in Italy?

By klaudio Nov-26/2018 13:58:12

A

Hello Klaudio,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello. Can you please tell me where is your store (from where do you ship) Europe, maybe? Thank you

By Linul Petrica Andrei Jun-25/2019 22:40:06

A

Dear Linul,

The warehouse of this item(339397602) is in Hongkong, China.

Q

Can I use this phone all around the world? Do you guys ship to US/ India?

By Anthony Jan-16/2019 05:27:54

A

Hello Anthony, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.


Q

hai. can you do shipping to indonesia?. tks

By rezha Dec-04/2018 02:57:45

A

Hello Rezha,

It can be used in Indonesia.

Q

How long do you take to ship?

By Nicola Nov-29/2018 14:41:36

A

Hello Nicola,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

can i use this phone on cdma (Sprint)

By rick hamil Jan-24/2019 03:36:50

A

Hello Rick, 

You can ensure local area network is compatible. Click here for your country's network frequency: http://maps.mobileworldlive.com/. Or you can check with your operator / supplier before buying this item.