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Customer Questions

  • All(26)
  • Product Information(18)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(5)
  • Others(1)
Q

What is the charger type? Chinese or US?

By Rodrigo Feb-27/2019 13:27:39

A
Hello Rodrigo,We will send an adapter with all our products according to the order's country of delivery.
Q

does this phone has hydrogen or oxygen OS ?

By Lloyd Feb-04/2019 05:00:28

A
Hello Lloyd,Please note that this product is OxygenOS based on Andriod 9.0.Let me know if you need any further assistance. 
Q

Hello , This cell phone will work 4G at Metro PCS , and I live in Milford MA, how long until I arrive with fast delivery mode? Do you have in stock?

By Filippe Dos Passos Jan-24/2019 19:20:01

A
Hello Filippe,Please note that this product is in stock.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

ship to Brazil?

By Washley Machado Dec-25/2018 16:23:57

A
Hello Washley,   Yes, we ship to Brazil.
Q

Do you ship to Belarus ?

By Othmane kaimoussi Dec-21/2018 22:37:01

A
Hello Othmane,Yes, we ship it to Belarus.
Q

Hi! what's the difference between international and global versions? And can I change my charger type? my profile is from Brazil, but I'm living in Australia right now and I don't know how to change the charger type. thanks

By Eduardo Dec-20/2018 06:04:16

A
Hello Eduardo, There is no difference between the international version and the global version. The charger interface can be changed according to the local socket. If the interface does not match, you can purchase the charger type suitable for the local interface.
Q

What is included in the box, besides the phone?

By Alexander Dec-19/2018 18:04:49

A
Hello Alexander,I have already found information about the product you want for you:Package ContentsCell Phone: 1 Earphones Adapter: 1 Quick Charge: 1 SIM Needle: 1 Dash Type-C Cable: 1Let me know if you need any further assistance. 
Q

Hello dear, I wanna asking you to that do you ship to pakistan via DHL courier and on arrival of product we don’t have to pay any taxes or custom duty ??

By Nihal Ali Raza Larik Dec-17/2018 05:32:38

A
Hello Nihal,Yes,we can ship to pakistan.If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Is this the 6010 or the 6013 model?

By Sergio A Beltrán Dec-17/2018 02:25:43

A
Hello Sergio, Thanks for your inquiry. It is A6010.
Q

Hello which model is it? A6013 or A6010?

By Sergio B Dec-16/2018 18:57:29

A
Hello Sergio, It is A6010.