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Customer Q&A

  • All(22)
  • Product Information(18)
  • Stock Status(3)
  • Payment
  • About Shipping(1)
  • Others
Q

Does it support OTA updates?

By Rohit Jun-17/2019 15:52:29

A

Hello Rohit,

No,it doesn't support OTA.

Q

Dobrý den , Je na tomto tv box Tanix TX6 TV Box 2.4GHz + 5.8GHz WiFi BT5.0 - Černá Paměť 4 GB RAM + 64 GB ROM EU Plug jazyk čeština? Předem děkuji za odpověď

By Miroslav Petratur Apr-23/2019 05:42:12

A

Hello, the plug of this product is a European plug.

Q

I see the publication have Android 9 , this version have root ?

By Luis Mondragón Apr-22/2019 17:11:55

A

Hello Luis,


Thanks for your inquiry.


The box is open to ROOT.


Have a nice day.



Q

Hi. This Android tv Box is Android 9? I live in Brazil and i want to install app cable tv.

By Clebison Farias Figueiredo Feb-26/2019 11:23:55

A


Hello Clebison,

   


Yes, it does.

● Android 9.0 operation system

Q

What's about spdif port? Normal Optical or 3.5 mini Optical

By Witsanu Feb-12/2019 10:56:48

A

Hello Witsanu, 

SPDIF is a special audio interface, coaxial 3.5, if you want to hear 5.1 channel sound source must be 5.1, then also need 5.1 decoder


Q

Shipping in india, Madurai. Any extra charge will be added? (import fees, customs duties). I will come with Support 6K H.265 and Android 7.1?

By John Feb-10/2019 12:46:09

A

Hello John,

Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values.       
Customs offices in other countries do not adopt this practice. 
You are responsible for finding out the situation in your own country.

For more information, please review“Shipping & Handling”page: http://www.gearbest.com/m-article-id-39.html

Q

Hi, is this item in stock. I would like to place an order.

By Alex Andrushchenko Jan-31/2019 01:10:39

A

Hello Alex,
It is in stock.

Q

Is SPDIF optical or coaxial?

By Sergey Jan-30/2019 13:54:14

A

Hello Sergey, 

Thank you for your inquiry.  

It is coaxial.

Q

Has it got google cast / chromecast support?

By Goli Jan-12/2019 08:54:01

A

Hello Goli,

Please note that it supports Chromecast.


Let me know if you need any further assistance. 


Q

Does it have Android mobile OS or Android TV OS ?

By Michael Hong Jan-11/2019 10:11:00

A

Hello Michael,


OS:Android 7.0 operation system

Q

Does it support OTA updates?

By Rohit Jun-17/2019 15:52:29

A

Hello Rohit,

No,it doesn't support OTA.

Q

Dobrý den , Je na tomto tv box Tanix TX6 TV Box 2.4GHz + 5.8GHz WiFi BT5.0 - Černá Paměť 4 GB RAM + 64 GB ROM EU Plug jazyk čeština? Předem děkuji za odpověď

By Miroslav Petratur Apr-23/2019 05:42:12

A

Hello, the plug of this product is a European plug.

Q

I see the publication have Android 9 , this version have root ?

By Luis Mondragón Apr-22/2019 17:11:55

A

Hello Luis,


Thanks for your inquiry.


The box is open to ROOT.


Have a nice day.



Q

Hi. This Android tv Box is Android 9? I live in Brazil and i want to install app cable tv.

By Clebison Farias Figueiredo Feb-26/2019 11:23:55

A


Hello Clebison,

   


Yes, it does.

● Android 9.0 operation system

Q

What's about spdif port? Normal Optical or 3.5 mini Optical

By Witsanu Feb-12/2019 10:56:48

A

Hello Witsanu, 

SPDIF is a special audio interface, coaxial 3.5, if you want to hear 5.1 channel sound source must be 5.1, then also need 5.1 decoder


Q

Is SPDIF optical or coaxial?

By Sergey Jan-30/2019 13:54:14

A

Hello Sergey, 

Thank you for your inquiry.  

It is coaxial.

Q

Has it got google cast / chromecast support?

By Goli Jan-12/2019 08:54:01

A

Hello Goli,

Please note that it supports Chromecast.


Let me know if you need any further assistance. 


Q

Does it have Android mobile OS or Android TV OS ?

By Michael Hong Jan-11/2019 10:11:00

A

Hello Michael,


OS:Android 7.0 operation system

Q

Hi! Can this prduct open EON app?

By Vlada Jan-07/2019 14:49:37

A

Hello Vlada,

No, it can't.

Q

What type/country plug comes with it UK Chinese US? I'm in US and want to know if I need to order plug adapter.

By Stephen Jan-07/2019 06:29:24

A

Hello Stephen,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, is this item in stock. I would like to place an order.

By Alex Andrushchenko Jan-31/2019 01:10:39

A

Hello Alex,
It is in stock.

Q

Hi, is this item in stock. I would like to place an order.

By Zechariah Dec-27/2018 18:41:47

A

Hello Zechariah,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

tienen existencia para disposicion inmediata me interesan 4 piezas

By christian sierta Dec-04/2018 04:41:11

A

Hello christian, 
Yes,the item is in stock now,and you can place a order.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Shipping in india, Madurai. Any extra charge will be added? (import fees, customs duties). I will come with Support 6K H.265 and Android 7.1?

By John Feb-10/2019 12:46:09

A

Hello John,

Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values.       
Customs offices in other countries do not adopt this practice. 
You are responsible for finding out the situation in your own country.

For more information, please review“Shipping & Handling”page: http://www.gearbest.com/m-article-id-39.html

Be the FIRST to Ask a question. Want G Points? Just Write a Review!