Customer Questions & Answers

  • All(9)
  • Product Information(6)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others
Q

Hello Is this product waterproof?

By Adam Jan-12/2019 09:00:30

A

Hello Adam,

Please note that it is just general waterproof, we do not recommend that you use it regularly on rainy days.


Let me know if you need any further assistance. 


Q

Hi, Could you please explain what is the difference between this model H-8501 and Xiaomi M365? Is there any difference in specifications? Is there any difference in materials used? Thanks!

By Zlatko Jan-08/2019 16:38:25

A

Hello Zlatko,


Functional difference:

H-8501 can't be connected with mobile phone and dose not support Bluetooth.

Xiaomi M365 supports Bluetooth and can be connected with mobile phone.

Q

Is this Xiaomi M365 or other brands? Shipping to UK, do I need to pay any extra taxes, fees or duties? Thanks

By Andres Jan-04/2019 11:36:16

A

Hello Andres,

We are sincerely sorry that it is not Xiaomi M365.

If any taxes are incurred, they are charged by the destination country and not by GearBestTaxes are beyond GearBest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

can this be shipped to Australia?

By David Dec-29/2018 09:15:55

A

Hello David,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

this product can be shipped to Portugal?

By John Dec-10/2018 15:19:55

A

Hello John,


Yes, we can ship to your country for you.

Let me know if you need any further assistance. 


Q

This scooter looks like Xiaomi.Can you send to UK?

By Sergejs Sorokins Dec-10/2018 12:53:21

A

Hello Sergejs, 

Thank you for your inquiry.  

Yes,it is.

Q

hi does this product come with the seat? and if so, can you add it in..? thanks

By aaron Dec-06/2018 18:31:35

A

Hello Aaron,


The seat is an option and can be added to the seat.

Q

Is there no shipping available to the USA on the electric scooter? If so, where can I get one shipped?

By Norman Kozlarek Nov-30/2018 12:51:12

A

Hello Norman,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Is it possible to order for Macedonia?

By Atanas Nov-20/2018 07:33:14

A

Hello Atanas,

For your issue, please kindly note:

Sorry,we can not.

Q

Hello Is this product waterproof?

By Adam Jan-12/2019 09:00:30

A

Hello Adam,

Please note that it is just general waterproof, we do not recommend that you use it regularly on rainy days.


Let me know if you need any further assistance. 


Q

Hi, Could you please explain what is the difference between this model H-8501 and Xiaomi M365? Is there any difference in specifications? Is there any difference in materials used? Thanks!

By Zlatko Jan-08/2019 16:38:25

A

Hello Zlatko,


Functional difference:

H-8501 can't be connected with mobile phone and dose not support Bluetooth.

Xiaomi M365 supports Bluetooth and can be connected with mobile phone.

Q

Is this Xiaomi M365 or other brands? Shipping to UK, do I need to pay any extra taxes, fees or duties? Thanks

By Andres Jan-04/2019 11:36:16

A

Hello Andres,

We are sincerely sorry that it is not Xiaomi M365.

If any taxes are incurred, they are charged by the destination country and not by GearBestTaxes are beyond GearBest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

this product can be shipped to Portugal?

By John Dec-10/2018 15:19:55

A

Hello John,


Yes, we can ship to your country for you.

Let me know if you need any further assistance. 


Q

This scooter looks like Xiaomi.Can you send to UK?

By Sergejs Sorokins Dec-10/2018 12:53:21

A

Hello Sergejs, 

Thank you for your inquiry.  

Yes,it is.

Q

hi does this product come with the seat? and if so, can you add it in..? thanks

By aaron Dec-06/2018 18:31:35

A

Hello Aaron,


The seat is an option and can be added to the seat.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

can this be shipped to Australia?

By David Dec-29/2018 09:15:55

A

Hello David,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Is there no shipping available to the USA on the electric scooter? If so, where can I get one shipped?

By Norman Kozlarek Nov-30/2018 12:51:12

A

Hello Norman,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Is it possible to order for Macedonia?

By Atanas Nov-20/2018 07:33:14

A

Hello Atanas,

For your issue, please kindly note:

Sorry,we can not.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!